Ohio Basement Authority

Dave, Tim and Tavion are the best crew you can have for foundation repair. They are trustworthy and very professional. They are very patient when I have so many questions about repair work and sometimes questions about general issues. Can't thank them enough

Service was requested and appointment made for a Monday, between 9 and 6. The company did not show up or even let me know that there was a change in schedule. I called several times and was told time and again that they would come but with delay. Then finally by 7:12 PM I was told that it was not going to happen. The following day possibly. I called the manager who said that customer satisfaction was very important after I let him know how disappointed I was with their lack of communication. Then finally I was told that today, the day after the first attempt, they would be here at 1:30 PM. Nobody here. I called again the tech; there was some delay. They would come today for sure. Still, called again around 3:40 PM and they would come. Nobody. Then I was promised 4:40; it's 5:45 PM now and I just got a hold of the tech who tells me that his supervisor told him they would come tomorrow. Nobody tells me this. I am left in the dark, no service. Customer service is non-existent. If you need a reliable service please shop around, avoid OBA.

I hired this company. The gentleman who came to my home was told I could only do this if they were able to schedule quickly. I was given a date in August. I checked 3 times including the morning before the work was scheduled and was assured they would be here. Then that same evening they called and told me I was rescheduled 3 weeks out. I tried to cancel and was told by customer service only the salesman could cancel. I tried to call the salesman and had to leave a message. He texted me and said he would cancel. I also sent a certified letter cancelling. Four days later I am still on the schedule and everyone keeps saying the salesman has to cancel. I called him again and left a message and he texted me back saying he would check on the cancellation. I will not get my $500.00 deposit back. And now I do not even know if someone is going to show up instead of cancelling.

They did a very good, quality repair to our foundation. It did take a few months to get service.

Kaleb was terrific. Really helpful. Went above and beyond.

Nick Fry did a great job of explaining and talking to us about every option and how things were going to work. His hard work and knowledge and attention to detail truly made is feel confident! I'm ready for the next big rainfall and seeing the "fruits" of the planning and labor that went into this project. Thanks Nick!

Wonderful job and great people

Robert White, our Certified Field Inspector, was exemplary in his knowledge, professionalism and courtesy. We are looking forward to having the work completed.

Caden and Serg were very professional and they completed high quality work. They repaired our porch that had dropped. I would recommend them to anyone needing leveling services! Thank you for your awesome we work!

I recently had a basement repair service completed at my older home, and I can't thank Ohio Basement Authority (OBA) enough for their outstanding work. We were experiencing water issues around the area where the water line enters our home, but OBA's consultant promptly reviewed the problem, provided a recommendation, and presented a proposal for the necessary work. I was impressed by their efficiency. Scheduling the service did pose some challenges, but considering the current scarcity of labor resources, I had realistic expectations. Despite this, the OBA team showed up on the scheduled day, and I was immediately greeted by a friendly and professional crew. They took the time to explain their plan of action and kept me updated throughout the day. In fact, they even discovered a few hidden issues that were potentially contributing to our water problems. Their attention to detail was remarkable. By the end of the day, the team had successfully repaired the water sleeve and sealed the connection. To my surprise, they also fixed one of our downspout lines, which wasn't even part of the job, and took care of putting back all our mulch and landscapingâ  something that wasn't their responsibility. They truly went above and beyond, and as a result, everything is now fixed, leaving me with a wonderful experience. If I had to mention any negatives, it would be the difficulties I faced with scheduling and the absence of an online payment system. I found myself spending more time than anticipated just trying to pay my invoice. However, in all honesty, these administrative issues are minor compared to the exceptional repair work they provided. I was truly impressed with the quality of their service. Without a doubt, Ohio Basement Authority will be my first call whenever I need similar services in the future. Zeke, Larry, and the entire team, thank you for a job well done. Your dedication and willingness to go the extra mile have left a lasting impression on me.

Ivan G, Antony M,and Widman H we're very personable friendly and clean. They did a good job and cleaned up everything. We had a crack in our foundation. Thank you Ohio basement authority. Tom& Rita

The guys worked efficiently to install our new egress window! Their knowledge base and work were terrific. Thank you Jaylon and Xavier with Ohio Basement Authority!

Frank Cruz the Inspection Tech. Was awesome! He answered all my questions and was very thorough! Thank to Tyler and his Crew as well. The Forman and the electrician. All were courteous. Thank you!

They had quick availability and were very helpful and courteous.

Efficient knowledgeable upfront with everything dealing with the project at hand. Would very much refer to anyone

They were great ð . Very professional Very curious. I would recommend them.

Very knowledgeable and polite and understanding

They were very helpful, friendly, and solved the problem for us.

They installed a sump pump with battery up. Also a new drain line to the street. All done in one day. Communication and scheduling was great. They also have knowledgeable sales people

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great

I had waterproofing done as well as follow up work done by Quinton, Stephen, and Allen with Ohio Basement Authority. They were so courteous and professional, and they did an A+ job! I highly recommend this company and these 3 gentlemen!

Iran, Chris and Brady did a great job. They finished the installation of a sump pump in our crawl space. They also used hydraulic jacks to lift several joists that had water damage. Then they attached sister joists to the damaged ones and then lowed the new joists down onto the sill board. They also used blocking boards to repair/re-enforce the damaged Band/Rim joists as well. Very friendly and courteous. Cleaned up after the job as well.

My sagging floors were quickly and professionally raised and stabilized with the supports that were installed. The crew was polite, articulate, and listened to my concerns. The work was completed within 6 hours and all trash was removed. They far exceeded my expectations and went out of the way to return my basement floor to useable space! This was a great experience as far as home repairs go! I will gladly recommend to anyone needing foundation/floor stabilization!

We had our crawl space waterproofed after they came in and inspected it for us. It was in horrible shape, and Frances was able to get it all rolling for us. Atilio, Jose and Brayon did a great job on it. Couldn't recommend them more!