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WHITMORE CARPET ONE FLOOR AND HOME

Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation

About us

ADDITIONAL HOURS WED, FRI 9:00 AM-5:00 PM; SAT 10:00 AM-4:00 PM.

Business highlights

62 years of trusted experience

Services we offer

CARPET, VINYL, LAMINATE, CERAMIC TILE & HARDWOOD FLOORING SALES, SERVICE, RESTRETCHING & REPAIRS.

Services we don't offer

CARPET CLEANING.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.923 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
13%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
5.0
responsiveness
4.9
punctuality
4.8
Showing 1-23 of 23 reviews

RUTH W.
07/2017
5.0
carpet installation
  + -1 more
Ben was very helpful & patient with us, as we had a lot of questions and several projects we were considering. Additionally, the price was reasonable, the carpet quality was excellent, & the installation was quick and flawless. We were very impressed from start to finish and would hire Whitmore Carpet One again in the future.
Description of Work: As part of our complete basement renovation, Whitmore Carpet One installed carpet on 1 set of stairs and in 2 rooms of our basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,900

Roland K.
06/2017
5.0
carpet installation
  + -1 more
Very well. The installers were very experienced and professional. The job took two days due to the layout and my request.
Description of Work: Removal of old carpet and installation of over 160 sq. yds. of new carpet and padding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

valerie G.
10/2016
5.0
carpet installation
  + -1 more
Ben was on time! Very knowledgeable & answered all of our questions! On time and prepared to work. He took the time to explain what needed to be done and how he was going to go about getting it done. He did a great job & we will definitely use Whitmore Carpet again. We have already referred this company to a friend of ours.
Description of Work: carpet re-stretch in several rooms

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Corrie C.
07/2016
5.0
carpet installation
  + -1 more
We just put our house on the market and needed our carpet stretched ASAP. It was our fault for procrastinating but Ernie said he could come over right away. Not only did he do a great job fixing our carpet but he gave us so much good advice for our wood floors. He spent the extra time giving us advice about products that have easily helped us not have to refinish our wood floors. We owe him!!!! Plus, I was shocked at how low the cost was to stretch the carpet based on the amount of time he spent working.
Description of Work: Stretch our current carpeting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Tom R.
03/2016
4.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: We had almost our entire home recarpeted and decided to use Carpet One based on price and other reviews we'd seen. The carpet is very nice and we went for the upgraded pad, making our home comfy and cozy! The salesman was knowledgable and made us feel at ease, but his "well-trusted" installers were not great. One of the guys was a no-show causing us to delay plans and making a two phase installation into a three phase one. Dealing with Carpet One to get the installer to come back the day after his didn't finish, they tried to schedule us for weeks down the road. We ended up complaining to a manager until they gave in and sent the installer to us. | |Moral of the story- these guys have great prices and quality carpet, but if you are looking for A+ customer service, shop elsewhere.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$7,000

Mindy G.
06/2015
5.0
flooring contractor
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ken H.
04/2015
5.0
carpet installation, flooring contractor
  + 0 more
We had a personal recommendation so we went with them. We were very pleased. My overall experience was very good. They did everything in a timely manner. They came out beforehand and made exact measurements. We spent a lot of time taking out the carpets. We were going back and forth between different brands. They were very knowledgeable about how to pick things out.
Description of Work: We've had carpet work done by Whitmore Carpet. They replaced family room carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carol L.
07/2014
4.0
carpet installation
  + -1 more
unknown
Description of Work: We did not use this provider because we contracted a firm who could also move the pool table and install the carpet.

Rating CategoryRating out of 5
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Gerhard P.
05/2014
4.0
carpet installation, flooring contractor
  + 0 more
unknown
Description of Work: People at the store were very goo. Not impressed at all with the installers. I believe they are contracted out. Alittle sloppy. Some of the installers were less than enthusiastic about working. Whitmore needs to screen their installers better!

Rating CategoryRating out of 5
quality
4.0
value
4.0
responsiveness
4.0
punctuality
4.0

$5,500

Stacy G.
05/2014
5.0
carpet installation, flooring contractor
  + 0 more
.
Description of Work: We brought in a sample from another company and they were able to match it with a far superior product. Excellent job!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Susan C.
01/2014
5.0
carpet installation, flooring contractor
  + 0 more
Gary and his team were wonderful. Gary returned my call right away and came out the next day to measure. I've used them before (working with both Ernie and Gary) and they're both very low pressure and helpful. Gary helped me narrow down my choice of carpet and it was in the store and ready to install by the next week (I had to delay install because I was waiting for cabinets to be installed). The crew arrived a little later than I expected (but they did call to let me know) and they worked quickly and cleaned up after themselves. They moved my furniture, removed the old carpet and padding, and replaced the furniture when they were done. Overall very happy with the experience and I'll use them again the next time I need carpeting. I have recommended them to friends and family and everyone who's used them has been pleased.
Description of Work: Replaced carpet in living room, dining, room, stairs and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

ralph G.
03/2013
5.0
carpet installation, flooring contractor
  + 0 more
Whitmore Carpet One Floor and Home was very good. I recommend them to everybody. They do a good job and he knows what he is doing and he knows how to measure. His measuring amount in some places was less and the carpeting was wonderful. I am just pleased with him. He is fair and honest and he is really good at what he does. If there is any problem at all, he takes care of it.
Description of Work: We dealt with Whitmore Carpet One Floor and Home. He did carpeting in 5 rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Anna R.
09/2012
5.0
carpet installation, flooring contractor
  + 0 more
They were so polite, they cleaned up and even cleaned the rug for me! I am going to hire them again, they were excellent. They were wonderful, I had no problems.
Description of Work: Whitmore Carpet One Floor and Home put in new carpets at my home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

MARCI & MARTY T.
06/2012
5.0
carpet installation, flooring contractor
  + 0 more
i
Description of Work: We needed a seam repaired in a carpet that had been installed 10 years ago. (the carpet was not installed bt Whitmore). They called back within a few hours of my initial call about doing the repair. The repair tech came out in 2 days and by the end of the week he came back to do the repair. The seam looks better now than it did 10 years ago. Tech was prompt, professional and courteous. His knowledge of carpets and how to repair them was impressive. When we are ready to replace our carpeting , we will go to Whitmore instead of one of the big box stores.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Carol B.
05/2012
5.0
carpet installation, flooring contractor
  + 0 more
I had the entire house done. They were really good. They were very professional and came when they said they were going to come. I have not had any complaints and I am very pleased with the result.
Description of Work: Installed carpet in my house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara B.
12/2011
5.0
carpet installation
  + -1 more
Whitmore helped us find exactly the product we wanted and were extremely patient with us. They offered different installation packages. They eventually had to special order our product from a vendor they didn't have an existing relationship with and beat the price of a competitor. The quality of work was exceptional. They installed the floor with consideration for the grain of the wood, and aesthetics of color. They installed all new beautiful wood moulding. Two and a half years later, and we are still as pleased as the day they finished their excellent work. Whitmore was helpful and patient while selecting the product that most appealed to our taste and expectations. They were flexible in installation. The installers did precision work. We have used them again for installing carpet in our family room.
Description of Work: Whitmore Carpet installed an engineered wood floor over our cement slab living room, dining room, and kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Jean Ann P.
12/2011
5.0
carpet installation, flooring contractor
  + 0 more
Rhonda, in the showroom, was very helpful and professional. They were late showing up to install the carpet.
Description of Work: I used Whitmore Carpet One for carpet installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
3.0

Yes, I recommend this pro
$12,000

Response from WHITMORE CARPET ONE FLOOR AND HOME
I'm not sure if (member) has the right company, I do not show her as a customer. We're a small business so there's not that many of us and there has never been a Rhonda working here, sorry.

Barbara B.
07/2010
5.0
carpet installation, hardwood floor
  + 0 more
We have had Whitmore expertly install an engineered floor in our kitchen, dining room, and living room. Whitmore was the choice to install carpeting in our family room. They installed carpet, floor tile in the entrance, and finished with 6 inch molding. Gorgeous job. Excellent service. I would recommend them for any flooring need.
Description of Work: Installed wall to wall carpet in family room, floor tile in entrance and hall. Installed molding.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

SARAH R.
04/2010
5.0
carpet installation
  + -1 more
The job was well done. I would use them again, and I would recommend them. They were professional and patient. They let me go through the process I wanted to, and they finished the project successfully.
Description of Work: They installed new carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

JENNI E.
03/2009
5.0
carpet installation
  + -1 more
everything went smoothly from estimate to installation. The carpet and vinyl came in the estimated delivery date and were able to install within the week.
Description of Work: Installation of new carpet in family room and master bedroom and installation of vinyl in the bath.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,970

Joyce R.
07/2008
5.0
flooring contractor
  + -1 more
They did a superb job and I would highly recommend them again. At every level they were very easy to deal with from the showroom guys, non-pressuring, take your time attitude with the selection, to the good experienced gentleman with the initial estimate which was $1000.00 lower and more complete than any other we had. The installers were a pleasure and very careful not to damage anything in the house( they had to move a stove which was dead set between two new granite counter tops and moved fridge and washer and dryer as well.) Jim and Tom were the best but again on every level we were very pleased. We were also so so so pleased that they completed the job on time, did a fabulous job and they did not have to come back to fix anything. We were very very leery about having our new vinyl flooring placed over the old vinyl as we had a bad experience with another company and in fact we insisted on a sub-floor. On the first day of installation, the guys brought the sub-floor but explain and promised that we really didn't need it and shouldn't waste our money with the extra fee for the sub-floor and they would redo if it wasn't good. Well they were right on this one and I thank them (plus I put it in writing Jim and Tom that you were right so have fun with this :)! ) We will need more carpet in the future and I will just directly use their company.
Description of Work: Had vinyl flooring installed in our kitchen, hallway, laundry room and steps to the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,800

Barbara B.
09/2007
5.0
flooring contractor
  + -1 more
We found an engineered wood flooring online that we wanted from a company called BR 111. Whitmore's said they could get it for us. They gave us prices of what it would cost to buy it from them using our own installer, and another for them to install it. Ultimately, we felt better having them install it. Their installers were prompt, courteous, and professional. You would have to see for yourself the beautiful work they did.
Description of Work: Installed and engineered wood floor over a newly leveled concrete slab. The flooring covering the living room, entrance, dining room, and the kitchen. They used the floating type installation. Each board is individually glued. The edges are tight, and the molding is precision-cut and fit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,977.77

MARCIA R.
08/2004
5.0
carpet installation, flooring contractor
  + 0 more
EXCELLENT INSTALLERS, PLEASANT, EFFICIENT & CLEAN-UP WAS GREAT!
Description of Work: INSTALLED PERGO FLOORING & CARPETING THROUGHOUT OUR CONDO.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,500

    Contact information

    26305 BROADWAY AVENUE, Oakwood Village, OH 44146


    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Sales and Installation,
    Flooring Sales and Installation,
    Hardwood Flooring Sales and Installation

    FAQ

    WHITMORE CARPET ONE FLOOR AND HOME is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 7:00 PM

    Tuesday: 9:00 AM - 7:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 7:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: 10:00 AM - 4:00 PM

    WHITMORE CARPET ONE FLOOR AND HOME accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, WHITMORE CARPET ONE FLOOR AND HOME offers free project estimates.
    Yes, WHITMORE CARPET ONE FLOOR AND HOME offers eco-friendly accreditations.
    No, WHITMORE CARPET ONE FLOOR AND HOME does not offer a senior discount.
    No, WHITMORE CARPET ONE FLOOR AND HOME does not offer emergency services.
    No, WHITMORE CARPET ONE FLOOR AND HOME does not offer warranties.
    WHITMORE CARPET ONE FLOOR AND HOME offers the following services: CARPET, VINYL, LAMINATE, CERAMIC TILE & HARDWOOD FLOORING SALES, SERVICE, RESTRETCHING & REPAIRS.
    CARPET CLEANING.

    Contact information

    26305 BROADWAY AVENUE, Oakwood Village, OH 44146


    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 4:00 PM