Response from Delauro Remodeling & Repair Co
We do make mistakes but our biggest mistake was taking the time meeting and quoting this members painting project. We missed are appointment Sat. morning and when she called we apologized, explained what happened and met her asap that same day. We spent an hour looking over painting, tiling kitchen backsplash, installing new basemolding, removing and installing wallpaper ect. She never mentioned any offers thru angies list and I don't think she was even a member at the time. We gave her a very fair quote for painting and other work she asked about. She decided not to do the work that's fine but to write this review and give our company an f grade is ridiculous. We have been serving customers for over 20 years and serving A.L. members for 4 years and take great care and pride in our work. Angie's Lists needs to do a much better job representing service providers like us when members don't like something about there experience such as price or missed appointment. Rather than allowing these unfair rating, why not reach out or try to reconcile the situation. When we tried to contact the member about this matter they won't even return a call. We will continue doing business like we always do quality, professional work but not sure how much longer we will be with Angie's List having to deal with members like this. Thanks fro the opportunity to respond to this review.