Comments: The price is reasonable but the service is terrible. Not infrequently they would skip the weekly pickup for garbage if there was too much snow in a way or if someone had parked their car in the wrong spot. This became so annoying that subconsciously I became more worried about the garbage pickup on Wednesdays than my normal life. I would arise early to make sure the snow was shoveled in front of the garbage cans and would run outside and tell people to move their cars. My wife died last week thus we have had a lot of visitors and a lot of garbage. This morning a visitor a parked car near the garbage cans and we were skipped. I contacted Waste Management by telephone and they were unwilling to come by again unless I paid a fee. I would gladly pay more to have better and kinder service.
Description of Work: Service: Weekly garbage collection.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$70.23
Alicia W.
04/2013
3.0
garbage collection
 + -1 more
I didn't go with this company. I could not justify the price when another competitor offered the same exact service for less than half the cost.
Description of Work: I called to get an estimate for trash pick up in Sylvania Township. For trash alone with them providing a bin it was going to be $90 every 3 months or $30 a month. To provide my own bin, it would be $84 per quarter or $28 a month. To add recycling would be an extra $28 a quarter. Meaning if you want a bin they charge you $118 a quarter or almost $40 a month. That is what I pay in Greenwich, CT which is one of the most expensive places in the country to live. I was shocked at the cost. Now who am I to say what the cost should be in Sylvania, I'm new to the area. However, I also got another quote from another service. It was $55 a quarter including the bin, and including the recycling in other words $18.33 a month vs $40 a month comparing apples to apples. I'm not sure how anyone could ever justify paying this rate from Waste Management. I highly suggest looking at other companies as the price is not competitive. To make matters worse, I also had to wait to get in touch with some real person. It might have been the time of the day, but
Rating Category
Rating out of 5
value
1.0
professionalism
5.0
responsiveness
2.0
punctuality
3.0
$118
Karil M.
09/2012
5.0
garbage collection
 + -1 more
So far, they have been very responsive to my requests and close the lid on the bin every time (which Republic NEVER did). When the guy came to deliver my bin for the first time, I happened to have some construction materials I needed to have removed. I asked for an estimate to haul the materials away, and he said he would just throw them in the back of the truck and take them for me that day, with no additional charge! So far, everything has been good.
Description of Work: I engaged them to handle my weekly trash collection, as I was very disastisfied with my previous company (Republic).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sandra H.
01/2011
5.0
garbage collection
 + -1 more
The price listed above is for 3 months. We have not had them that long but so far they are great. They empty the garbage and turn the cans over. Their price is fair.
Description of Work: Waste Management just took over our garbage service.
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Service Categories
Garbage Collection
FAQ
WASTE MANAGEMENT is currently rated 3.6 overall out of 5.
No, WASTE MANAGEMENT does not offer free project estimates.
No, WASTE MANAGEMENT does not offer eco-friendly accreditations.
No, WASTE MANAGEMENT does not offer a senior discount.
No, WASTE MANAGEMENT does not offer emergency services.