Mark's Appliance Service

Was able to come next day for repair. Used him 7 years ago for old dryer. Was prompt, friendly. No service call charge. Fixed dryer within 20 minutes. Highly recommend.

Mark was punctual and efficient. Removed old microwave and installed new microwave. Also showed me how to use features and set clock for me. Disposed of old microwave for me.

My early morning voicemail was returned by Mark the same business day (within one hour). He quickly assessed my clothes dryer noise issue and provided helpful troubleshooting recommendations. The extent of troubleshooting assistance provided by Mark was exceptional in my experience. He mention doing so to avert customer frustration from avoidable service calls. Mark agreed to a service call to my home later that afternoon. Same day service is truly exceptional these days! I returned home shortly before Mark's scheduled arrival and quickly completed his recommended troubleshooting steps. He had suspected airflow blockage and had directed me to check the dryer's outlets. A garment blocking the dryer's major airflow vent was discovered just moments before his arrival. I showed Mark the garment blockage upon his arrival to my home. He used a special tool (far more effective than my tool) to quickly extract the lodged garment. The garments removal immediately repaired the dryer noise issue. Mark had every right to charge for this service call but did not! I believe this service call to embody the ideal standard for any appliance service provider.

He also seems very knowledgeable of the market and brands.

Mark was very helpful both over the phone and at my home for the service call. When what Mark suggested to resolve the problem didn?t work he made a service call within a day or two after I called. Mark unblocked the drain hose in the back of refrigerator that was not draining properly, which solved the problem. A day or so later my husband and I noticed that the refrigerator?s motor was much louder and ran for a long period of time. Mark came out shortly after I called. He was very thorough in checking out all the possibilities for the problem; the fan was stuck on something, which he corrected. We have used Mark previously, he was recommended by an employee at the local Lowe's. Mark would rather tell you that an appliance is beyond repair than have a customer spend money on something that won?t last. My husband and I wouldn?t think of using another repairman with our appliances.

Another company had performed a service at my home. They had to disconnect the stove but didn't tell me that they don't reconnect it. I was four days without a stove. Mark was on time, courteous, polite, fixed the problem and cleaned up after himself. I will definitely use him again. The first company paid the bill so I don't know the cost.

Mark sent out a worker whom he had used in the past. He chose this man, I'll call Ed, because he had a lot more experience dealing the older type (20 yrs old) of washing machine like we owned (Amanna). Ed came as promised to look at the machine which was in the basement (we were in the kitchen). He came back up after a short while and told us that the transmission was bad and that it would be more cost efficient to replace the machine than do a repair. The repair would be around $300-$350, which I verified with others. We asked him how much for his time and he said "Mike does not charge for service calls. But a tip would be fine" When I asked him what a fair "tip" would be? Ed said around $10, which I agree was reasonable. I paid him cash and Ed packed up his tools and left. The problem came when my husband came home that evening and I told him what Ed had said. He went down to look at the machine and found that Ed has left it torn apart and it was missing the motor, the belt and some valves. When I looked at what he was saying, it was obvious even to me that parts (and not small ones!!) had been removed as the connections were still hanging there! Well to say the least, I was ticked off!! The fact that Ed had essentially stolen from us then had the audacity to then ask for a cash tip on top of that!! FYI, "Ed" has a small appliance repair shop on Turney Rd (Near Al-Kar Muffler) in Garfield Hts-- I would avoid it! I contacted Mark's and spoke with Mark the owner, the next morning and told him what had happened. Mark had already spoken with Ed, so he was aware of what the issue with the machine was. But he obviously was not aware that Ed had "helped himself" to parts off our machine. Mark was quite upset and offered to pay me the wholesale value of the missing parts (I received the check 2 days later) and said this was not the way he does business. He was very apologetic and explained that they often "recycled" parts off machines that were going to be trashed, but always had the owners permission first and it was NOT their policy to remove any part without the owners knowledge or consent. He wanted to know if I wanted Ed to bring the stolen parts back and I said No. I told him that if Ed had asked, I would have checked with my husband and probably given him the parts, but for him to have just taken them like a thief was not kosher!! Mark did tell me that this event helped him to come to a decision and he was terminating his relationship with Ed and would not longer be using him for any further calls. I suspect that Ed saw theret was 2 handicapped women (me and my 90 yr old Mother in Law) in the house (I never mentioned my husband) and suspected we would never realize what he had done. That almost even makes it worse!! But Ed had a lot of guts to steal $100 worth of parts and then ask for a tip on top of that! I truly believe that Mark the owner had NO idea that Ed was or had done what he did and that to steal older parts off a machine is NOT the way he does business. Yes, if people donate their machines to him (in exchange for removing them), he does recycle usable parts off as a way to help people keep repair costs down, but that is done with their permission and knowledge, not in the back door way Ed did it. So I would give Mark's Appliance another chance if I have need of appliance repair services again. I found him to be truly upset at his employees actions and did a very acceptable and reasonable "apology" to us for what happened and did pay us the wholesale value of the parts taken. That you do not see often and as I said, I got the check 2 days later in the mail, as promised!! Now Ed, I would not allow him in my home again for fear of what else he may slip into his bag and help himself to without my knowledge. Since Mark is no longer using Ed's services that should not be an issue!

Mark arrived within the estimated time and completed quickly. Price was reasonable, better than one previously used.

My washer was leaking water out of the front/bottom whenever I'd try to start a wash cycle. I called Mark, who had worked on an unrelated minor issue with the same washer a few years prior, & he was able to make it over the following day to take a look at it. He ordered the part & got it up & going again, then something else went wrong with it shortly thereafter! He found a used part to complete that repair, which saved me a ton of $...& probably having to replace the washer all together. He is extremely fair when it comes to pricing & seems very honest about whether or not an appliance is worth spending the $ to repair it. I would definitely call him again if I ever need an appliance repaired in the future & I highly recommend him!

Mark arrived promptly & helped to remedy out problem in a cost effective manner.

We have used Mark's Appliance several times in the past. We call Mark back because his service is always expert and appropriately priced.

AMAZING. I called Mark on Sunday 8/16 expecting to leave a message on the office answering machine and hoping for a call back on Monday. Much to my surprise Mark answered the phone said he just got back from vacation and was getting the messages from his phone for the upcoming work week. He said he could stop by our house between 1 and 3 on Monday 8/17. He arrived right at 3 and got to work. Of course the dryer heated up when he turned it on, but he said that the gas burner coil could be going bad because that is the only part that will work intermittently. Mark said he will have to get the part and estimated the cost to repair would be about $200 and he could be back to our house the same day after his last appointment at 7 PM. Mark was back at our house at 6:20 PM with the part and it took about 15 minutes to replace and test the dryer. The invoice with tax was $216. I was truly impressed with his service and dedication. He said he is a one man show and takes great pride in his work and it shows. I mentioned to him no wonder he has excellent reports on Angie's list he then said oh I didn't realize you got the reference from Angie's list you get a discount so the actual cost of the repair was $194.40. I also asked him about a noise that our refrigerator was making when the compressor would shut off. Once I described it to him he said it was likely the bracket and springs that the compressor rests in rattling around and that it doesn't appear to be a serious issue. That made me feel much better too. I can't say enough good things about Mark, it is a refreshing change to have a provider do exactly what they say they are going to do. I highly recommend Mark for all appliance repairs.

Excellent experience. Mark arrived within the agreed time frame, diagnosed the problem, quoted the price; quickly and efficiently resolved the problem to my total satisfaction.

Wonderful. Mark could tell when he heard the dryer that the drum was off balance. He took it apart and found a dryer sheet and lint had got caught and that was causing it to be off balance.

Wow! Called Mark and he was out the same day. Diagnosed the problem and had the part on the truck. Service was immediate and thorough. Could not have asked for better!

I was completely satisfied with the information he gave me and intend to try his solution.

Mark came and quickly worked to resolve the issue of no water/no ice in our refrigerator. We thought it was a serious problem with a valve or the water pump, but It turned out to be a problem with the filter. Mark was very thorough in checking out all possibilities for the problem. When I first called Mark, He gave us some suggestions of what we could do to possibly fix the problem ourselves. We really appreciated his ideas and honesty. We will ONLY call Mark whenever our appliances fail; and hopefully that won't be soon! Thank you so much, Mark, for getting our ice and water working again!

Mark is trustworthy plus knows what he is doing. Has done work for us before, super work.

prompt and professional service each time he's fixed our appliances.

Mark was very helpful both over the phone and at my home for the service call. Before even coming to my home to check the problem with my freezer's ice-maker, he told me several tips to try to fix it first on my own. When that didn't resolve the problem, he came and checked it out. He was able to identify the problem right away. Instead of charging me for the parts to fix the ice-maker, he encouraged me to contact the manufacturer even though it was out of warranty to see if the company might supply the parts and not charge me. He helped me to know what to say and told me to be persistent and it might pay off. I did what he said and now I don't have to pay for the parts to have the ice-maker fixed. Mark didn't charge me for the phone calls or the initial diagnostic trip. He will make a second trip out now and I will only have to pay him for the installation of the parts which will be provided for free. He saved me hundreds of dollars!

He was thorough, timely, and we did not feel overcharged. He helped immensely and we would be happy to work with him again.

I called Mark's Appliance and left a message, my call was returned that same day . In my message I said my dryer was squeaking really bad, when I was called back Mark knew exactly what needed to be done, he quoted me a price. We set an appointment, he came and fixed my dryer and it works like brand new. Very happy with the service and will use Mark's Appliance again.

My dryer is now heating the clothes and drying them. I am very happy to have Mark come for repairs.

Good Service! I would recommend them to anyone.

Mark was excellent... on time ..knew the problem right away Offered some good insight into some other appliance usage to save life of equipment