Mark's Appliance Service

It's an old but reliable washer and working like a charm again

I called Mark on 1/3/17 for an ice maker that wasn't functioning, and we set an appointment for the next day. After looking at it he said he would need to replace a part and he would call with the cost. On 1/13 I left a message. He left a message back in which he asked what type of refrigerator it was (sounding like he forgot that he already looked at it). I returned his call and left another message. As of 2/8 he has yet to return the call. I assume he isn't interested in doing the work. I have to find someone else.

There was no gas to one of my Thermador gas top burners. He had me turn it on and light it with a match and the thing worked. It hasn't worked in years and it may have fixed itself but he could have come out and charged me to 'fix' it. My disposal didn't work and I explained it was like there was no power to it, no grinding noise. I had used the 'key' and turned it and that did not help. Over the phone he told me about the reset button. He said if it clicks when pushed in, try it and that fixed it. He did say if it keeps needing to be reset, I may need a new disposal. Mark's came highly recommended from a friend and I would tell everyone to call Mark's. The call lasted under one minute and both of my problems were fixed at no charge. Call Mark's of Northfield for service.

Perfectly: prompt, efficient, professional!

They were a good company but I I didn?t use them because I got a better estimate from a different company. They were very responsive.

Came when he said he would-told me what was wrong how much it would cost went straight to work.

Great, he arrived on time, diagnosed the problem as the pump was jammed by some fleece stuffing, and removed it. Machine working fine, and he made recommendations for using a lower sudsing detergent

Mark arrived on time, was very efficient, reasonable price, friendly & really knew what he was doing, I'd call him again.

Called Mark again (for a new problem), since the first time was such a good experience.

I called Mark because the dishwasher was running but was not performing well (soap did not dissolve). I had previously hired someone from a different company for the same problem, but could not get them this time. It turns out it is a good thing I didn't because Mark was excellent and he diagnosed the problem to be that the previous person did not put the dishwasher back together correctly. He was very quick to respond to my call, was punctual, polite, extremely knowledgeable and skilled. Dishwasher is working great now, and he charged less than the previous people did. Highly recommend!

Fine - advised to buy new rather than repair. Appreciated the professional l advice.

I was disappointed with the outcome, but certainly appreciated his honesty in telling me not to bother paying for the repair. He also gave good suggestions for what I should do next.

Excellent, mark was extremely-thorough troubleshooting problem and resolved issued. Have used Mark's Appliance before and recommend for any appliance repairs. Great job and great customer service.

Very well the oven now heats properly

Great! On time and very professional

First advised us over phone, free of charge. Then when issue persisted, came out and fixed the problem.

Mark is a very knowledgeable and courteous professional. He was very helpful to me. He was here at my door at the time he said he would. He identified the problem during our conversation on the phone and fixed it with no added issues.

he was a very honest reputable service man. I was very pleased.

Mark was the consummate professional. We never got the impression he was just trying to make money. He was trying to fix our problem and keep the cost as low as possible. I would definitely suggest Mark to anyone that needs service on their appliances.

Mark was able to schedule an appointment for the day after I telephoned. He called me to let me know before he came to ensure I was home. He was able to diagnose and correct the problem within 1/2 hour. Because it could have been another issue, he left a bill with me and told me to use the dryer for a few loads of laundry. If the dryer was working well (which it was), I was to send him the check; otherwise, I was to call him so that he could return to my home.

We called and he returned the call the next day which was perfectly acceptable to us because we were not in a hurry to get the job completed. He set up an acceptable time for both of us and came at the agreed to time. He was very knowledgeable about the equipment and the typical problems which made troubleshooting very simple for him. He had the part on the truck/van and the entire job took about 15-20 minutes from start to finish. The price was very reasonable. He also waited for me to clean the portion of the oven that he exposed doing the job. He was very patient while waiting. He took the time to write up the invoice so he did not waste any time what so ever. He did advise on some simple things to do to keep the appliance in good operating shape and a surge protector that protects the "computer" board. He does not sell the protectors, so it seemed to be an honest attempt to protect the consumer and the equipment.

On time, very reasonable. Great!

I am so pleased the I chose Mark to work on the dryer. He was punctual, totally professional and really a person who wanted to make things work. Hard to find anymore. He went over and above to get this dryer working, and now, it does!!! Cannot ask for anything better. He definitely KNOWS the different appliances - huge plus. As a widow, this is the type of person that I know that I can trust and need to keep around. Call again: definitely..... Recommend: most definitely..... Thanks Mark

Mark returned my care in a timely manner. He came over the same day to tell me what the problem was. He ordered part. Called me when he received the part. He came to my home at the time he promised. He installed the parts and I was completely satisfied. I will be calling him from now on! He was very fair honest.

We were able to schedule an appointment and Mark came promptly. He diagnosed the problem and fixed it. We were very happy with the service.