Chimney Cricket Inc

No response from Chimney Cricket Inc.

There are three different numbers on the Chimney Cricket website, and only one of them seems to work. By "work", I mean it goes to voicemail. No one answers it. I have left three messages and no one has called me back. In the past, when I was actually able to reach someone, these guys came out and broke the damper on my fireplace while cleaning the chimney. They charged me to replace it - they said they gave it to me "at cost", but it still cost me over $300. That was only a year or two ago, and the new one they put in already isn't closing all the way anymore. Terrible experience all around.

They were supposed to put up insulation and finish other work but did not. They are crooks. I paid them and they did not finish the work.

These folks were very professional, I was very happy with the services.

Brian was fantastic. He fixed brick that was missing from our fireplace.

Was never put on schedule when promised service 3 weeks in advance. Then rescheduled twice

The work was scheduled promptly and the repair performed right on time. The faux chimney now looks great, and I'm glad that I won't have to try to rescue any more baby birds. The workers also advised me of some roof repair work that needed to be attended to--work not performed by their company--which I greatly appreciated.

never received any return phone calls

Wonderful, they cleaned and repaired and gave a discount. Great company!

For the price, I was underwhelmed. The workman spent about 5 minutes on each one and then the bill was about $300. I did have him clean and re position the logs in one fireplace (for another $100) and replace the batteries in a remote (at no charge), but I felt it was very expensive for the services rendered. I do not know if I would hire this company again.

Please, if you are reading this review just move to the next contractor and save yourself time, aggravation and money. They charged 127.33 only to tell me they could not preform the service which they quoted as 189. You read it right. I completely understand if they are trying to abide by some sort of federal code, but there was a question they could have asked when making the appt, and they could have explained it then, saving my time and money. Very unprofessional and dishonest. And when I called to speak to a manager he proceeded to tell me the same thing as his contractor and accuse me of lying. He said I was asked the question. Really? Yes, I hung up, so he called and left a voicemail saying I was disrespectful and they should have charged me more. Sorry, that’s so wordy, but I’m a little angry right now.

They never even bothered to call me. Look, guys, maybe you didn't want the work or couldn't do it for some other reason. Even so, couldn't you at least make a simple phone call? I have a $3,000 pellet stove which came with the house I recently bought. I would like to get it working and am willing to pay. Is no one willing to do the work?

They never even returned my call. I hired someone else to do the job

They called me the very day I left a message. (A+ for that). They offered 2 different appointment dates that very week. (Again A+) The service was set up for 9-11 AM but I got a call at 8:30 saying there were truck issues and would be running behind. (Still A+ because I was contacted early enough that I could choose to stay home and wait or choose another day). I chose to stick with the original day and just wait. The only reason I rated a B for punctuality was because as the day progressed I didn't get an update call as to when I could expect them. Come 4:00 PM I was in the midst of leaving a voice mail when the truck pulled up. He was so pleasant and sorry for the delay. He quickly got the job done and I feel it was worth the wait.

I advise you run, don't walk. The sweep tried to sell me several services which I did not need as I found out later with a second opinion. His office e-mailed me a proposal for $4,000 worth of work which was totally uncalled for. The second opinion revealed I wasn't told the facts. As far as the sweep work, he left a bit of a mess, forgot to vacuum the floor and left his glove. I had to clean up after including the glass doors.

Service was prompt - contractor solved the problem within 15 mins. and apologized for having to charge $100. (min. 1 hr. for service calls)

It went pretty well. The forecast on the original date of service called for rain, and I called to see if it would still take place, about an hour/hour and a half prior to the scheduled time. I called the number I had and they said they would call if they were going to need to cancel, then reschedule. After the guy arrived for the job, a little bit into the job in he determined he couldn't do the job that day due to the forecast/what the sky was looking like. We were able to reschedule for a few days later with no issue (between me and the technician). There wasn't any extra cost to reschedule the job.

I'm a repeat customer, who continues to be impressed by Chimney Cricket's professionalism, quality and integrity--from start to finish. I was treated like a valued customer from the time of my phone call to schedule the appointment, to the technician's visit (He was courteous, knowledgeable and conscientious.), to the final electronic copy of the invoice, accompanied by a thank you from the Office Manager. The charge was less than the original quote because the camera showed that no cleaning was necessary. And, thanks to the inspection, we have peace of mind using the fireplace this winter.

Please do your homework before hiring this company. I have nothing good to say about them.

After submitting their bid, the contractor wanted to change the terms of the proposal and wanted me to obtain any permits.

Scheduling was pretty poor, with serious communication drops and failures, within the organization. In the end the workers they sent were adequate. The main mason was fairly skilled and responsive to our desires, if not pleased with our suggestions. The secondary worker was not skilled nor very helpful. On the whole the hearth looks good, not "terrific". I had to finish one area of drywall they left unfinished, and unpainted, and had to touch up several areas. They were contracted to complete all finish work. My tools had to be used to complete the job, as the worker did not follow a good plan and was left having to correct tile areas (which all should have been installed after the hearth was built, we felt, not before the hearth was started). His tools and skills would have left a pretty unfinished look to the project. BUT, he did respond to our suggestions and was able to pretty much finish the job. He was , for the most part, though overbooked by his employer, able to nearly complete the job in a satisfactory manner. Due to their inability to get the products they were to install, we are still waiting for completion of the fireplace refacing internally.

It went well. Good communication with the person who came out. I have already referred them to others.

Never used my chimney before, wanted it cleaned and inspected. Very happy with the service provided.

The company changed ownership, and I am not satisfied with the work that originally did the work. A crack keeps appearing.

They were late, they gave me a date for when the work would be done, and hadn't even started the work by that time! They never finished the work, walked away from it. My walls are still exposed, door doesn't hang correctly, the foundation work that they did is crooked. They charged me for 22 feet, but only did 16. I was charged for blown in insulation that I never received. The office staff was awful. They wanted all of the payment up front before finishing the work and for me to sign off that I was satisfied. The work still isn't completed and they blamed the city for that. They didn't pick up the permits until after 4 pm the Friday before they were supposed to start the work. I paid the deposit in September, they were supposed to start in November. They had plenty of time to get the permit. I was told they were going to give me a discount for starting late, it never happened.