Len's Heating & Air Conditioning

Excellent job. Pre-Sales engineer was excellent. He provided guidance on the sizing of the units and the best brand to use. He answered all questions very promptly and made multiple visits to the house to ensure the system that was the best for us was selected. The Installers were excellent. They worked extremely hard, and effectively removed a very heavy Lennox pulse furnace. The install work was very professional. The intake and exhaust vents were set up properly and the drain lines are very neat. I liked their use of pea gravel for the AC unit to ensure that it was properly leveled. They completed a very big job in 1 day. They had all of the right materials to do the job correctly and they started the work right on time. The AC unit works very well (not cold enough to fully check out the furnace yet). Len's partnered with Home Depot on this and it was a top-notch install.

As usual they did a great job. Len’s has installed a furnace and hot water tank for me in the past. I will continue using this company as I can trust them to do the job right.

We had an appointment scheduled for air conditioner repair for 2PM, and it was scheduled several days in advance. At 1045 the day of the appointment they called to say they needed to cancel because they didn’t get the previous day’s work done due to rain. The next available time was a week away. They said they would understand if we went to someone else (we will). We had work done by Len’s previously and were satisfied. I understand that it was very hot and am sure that they were very busy, but they made no effort to make this right. They cancelled and we were sent to the end of the line with encouragement to go elsewhere. Not good. If they would have declined the business in the first place, I would have gone elsewhere and had AC by now. Instead, a week has passed and I am starting over.

I called Len's for my annual spring check up on two air conditioners. Got an appointment that fit my schedule. I was told technician would be out between 11 am and 1 pm. Tech called me shortly before 11, said he would arrive in about 20 minutes. He arrived shortly after 11. He replaced the air filters on both my furnaces with spares I had on hand, checked the main A/C units in the basement; checked the thermostats, replaced two triple-A batteries in one thermostat with ones he had in the truck, Checked and tested the outside A/C condenser and fan units. Everything okay for another cooling season. Tech gave me a $10 promotional credit on EACH of the two units he checked, and paper forms for me to submit to my electric company for an additional $50 rebate credit for EACH unit on my electric account. Tech was prompt, professional, and left everything clean and neat.

I had several companies come out while I was searching for a new HVAC system. Out of all the companies that came out Len’s was by far the best. Everyone I spoke with while getting information and everyone that did the installation was extremely nice and professional. Every time I called about a question or do get additional details I received an answer that same day. The installation crew was very prompt and finished the install much faster than I expected. They walked me through everything they were doing and pointed out why they were doing it. I am very picky about how clean and buttoned up things are and they did a fantastic job. Everything looks very clean and very professionally done. I would highly recommend them to anyone looking for HVAC work.

A sales rep came out and discussed all of the options that were available and answered all of our questions. The job was scheduled and the installation team was on time, professional and answered any questions I had. They removed all of the old equipment and packing material when finished. The Trane system they removed was 27 years old and was installed by the same company. The new Trane works great and they did a professional job. Complete in one day.

On October 5th I met with a Len's Heating and Air Conditioner estimator. He determined what capacity my house would need and any other relevant factors, then reviewed various makes and models of new furnace and A/C with me. I decided on the models I wanted, and was given an estimate of $5,900.00 for the entire job. On October 12th a crew of technicians came out around 8:30 am. They removed my old furnace and A/C, and completely installed the new furnace and air conditioner, a condensate pump, and a new digital thermostat, and re-installed my previous, still good Aprilaire humidifier. The work was completely done at 3:00 pm. They hauled away the old furnace, A/C, and all rubbish. Final price was exactly as estimated, $5,900.00. Payment was by check - they let me know when I got the estimate that it would be a bit more if paying by credit card. Crew was very professional.

Workers were on time, completed the work in 2 hours! Cleaned up after themselves. Len , himself, came out to give me the quote for services. Very fair price!

I had no complaints. They came in and did what they needed to and they got out. That's it.

It went great. Len understood my budget and worked with it. The installers were curteous and professional

We have used them for service work too.

They do an honest estimate of services you need. Our heating and air is 20 years old and it's still going. I go mainly by trust and cost. And not giving you anything you don't need. Some people do that. Pricing is comparable to anybody else. It's not going to be actually too low or too high, it's like right in the middle. They are competitive, but the main thing is they are honest. Honesty to me is a form of pricing also because if they're not honest they will jack the price up. So it goes hand in hand.

Len (the owner) came to our house on Wednesday and talked to us about what a new furnace. He was very friendly and professional and explained our options. We decided on a furnace and Len said he would order it immediately and schedule it to be installed in 2 days, on Friday. On Friday Rich and Joe showed up right on time and within 3 hours they had removed the old furnace, installed the new one, ran 2 new vent pipes and capped the old pipes. Despite the weather (snowing, blowing and cold) they made no mess in our house or basement. Everything was installed so cleanly it looks like the furnace and vent pipes were always there.

Len's H&AC came on to my home and give me a price that I found very reasonable, they install de Air Conditioner, they did the connection to the electric panel, they installed new ducts, inclusive they installed a new control for the heating and cooling, I am very happy with the service they provide, I will be hiring them again when required.

Everything well very well, workers were punctual and completed work in a very timely matter. Would recommend them with no problem.

I was not pleased with them. They should be more professional. I never really got a lot of prices. Some people used them and they said they were fine. We got a senior citizen discount. They got back to me as soon as possible because they wanted to make a dollar, but I have called them for service and they came right away too. When I bought it, I didn't know much about heat pumps, and I thought they would come and check it to see it was running right at different seasons because one of the guys said they should have come during the summer time to check it out, but nobody came. They are the only ones I have used so far, I haven't had many problems, so I haven't used them so many times. I keep looking for other people. They got me out of a buying one time, when piece of equipment broke down during winter, and they came out right away and took care of it.

The technicians were very professional and knowledgeable. I have had several dealings with Len's heating and all were very good. I will use their service again.

Has I stated about want the best get The Complete Train system and Hire Len heating and air conditioner company ,you will not be sorry.

telephoned Len's Heating to schedule pre-winter safety check and inspection of two whole-house furnaces (in a duplex). Appt set for Thursday Oct 22, 2015 between 9:00-11:00 am. On the day of the appt, office phoned me at 9:05 am to let me know technician is on the way to my house. Technician arrived about 9:20 am. He inspected and safety checked both furnaces, also both humidifiers and condensate pumps, and replaced humidifier water panels and furnace air filters with spares I had on hand. Both furnaces passed all checks and tests, good for the coming winter. Technician completed all work in about one hour. Cleaned up after he was done.

When the A/C in my son's condo quit working I called Len's Heating to service it. I called Len's because in they have installed 2 other furnaces and A/Cs for me in other houses I owned and I was very pleased with the work they did. I originally selected Len's from Angie's list based on ratings on the list. The condo unit is a combined furnace and A/C all in one unit that fits into the wall from the inside and is vented to the outside through a grille in the outside wall. The Len's representative (Dennis) came and attempted to check the charge on the A/C but was unable to get to the fittings to attach his gauges. Dennis told me that the only way to check the A/C unit would be to pull it out and take it to the shop where they could hook it to power and check it out. Later Len called me and told me that he thought that it might be a better idea to just install a whole new furnace and A/C unit because after I would pay for having the A/C unit checked, parts may not be available to repair it . Also, I didn't know how old the furnace was and it also may need repair or replacement in the near future. He gave me estimates for replacing just the A/C unit and also to replace the entire furnace and A/C unit together. I asked him to check to see if repair parts were available for the A/C unit. He called and said parts were available. I decided to have the A/C unit removed and checked. I was informed that there was an undetermined refrigerant leak in the A/C. Since I didn't know the age of the unit, I decided to have the whole combined furnace and A/C unit replaced. I was told that a replacement unit was available. Two working days later, installers Rich and Cliff arrived at the agreed time to start the installation. Rich and Cliff were pleasant to deal with, had years of experience, and were very competent . They arrived with all the needed parts and tools. They expeditiously removed the old unit and took it away and installed the new unit. It was a nice clean-looking installation. Everything went well. They had the installation finished within a couple of hours They left the place as clean as it was when they arrived. I was very satisfied with the experience. The furnace has been operating for over a week now and I'm pleased with the performance. There have been no problems. I would definitely use Len's again.

We were very pleased with Len's Heating and Air Conditioning. The two installers arrived on time and went to work right away. The old units were removed and new units installed very smoothly, despite them having to deal with rather tight quarters for the furnace location. They got the job done easily in one day. We love the reliability of our new furnace and humidifier! Haven't yet had occasion to use the air conditioner though, but looking forward to trying it out once summer is in full swing. (It is April when I am writing this.)

On Mar. 19th, 2015 I decided to have the 16-year-old Bradford-White power-vented gas hot water tank in my house replaced because of an email I received from Angie's list saying that upcoming regulations on new hot water tanks may increase their cost. I called Len's Heating to obtain an estimate. I called Len's because in 2007 they had installed a new furnace and A/C in for me in a previous house I owned and also recently installed a furnace and A/C in the house I have now and I was very pleased with the work they did. I originally selected Len's from Angie's list based on ratings on the list. Len's gave me an estimate over the phone and I accepted it and set up an installation date. Two days later, installers Rich and Cliff arrived at the agreed time to start the installation (the same ones who had recently installed a new furnace and A/C for me). Rich and Cliff were pleasant to deal with, had years of experience, and were very competent . They arrived with all the needed materials. They expeditiously removed the old unit and took it them it and installed the new Bradford-White unit. It was a nice clean-looking installation. Everything went well. They left the place as clean as it was when they arrived. I was very satisfied with the experience. The hot water tank has been operating for 3 days now and I'm pleased with the performance. There have been no problems. I would definitely use Len's again.

In Mar. 2015, the 16 year old furnace in my house quit working. I called Len's Heating to service it. I called Len's because in 2007 they had installed a new furnace and A/C in for me in a previous house I owned and I was very pleased with the work they did. I originally selected Len's from Angie's list based on ratings on the list. The Len's representative (Dennis) came and repaired the furnace. Dennis was a pleasant person who had years of experience and seemed very competent. Dennis showed me that the furnace had potentially serious and dangerous rusting of the heat exchanger. When the furnace failed again after just a few days, I decided that since the furnace was 16 years old and had potentially serious problems that I would get it replaced. I called and Rich came out the same day and gave me an estimate for installing a new furnace and A/C. His estimate was the same as it was for the furnace and A/C I had installed in my previous house in 2007. I especially wanted a Trane furnace and A/C installed since I the Trane that I had installed in the previous house gave me good service, much better than the Rheem unit it replaced. Rich said they could schedule the installation to be performed just 2 days later. Since Len's had given me the lowest estimate for my previous furnace installation , and since my current furnace was not working, I decided not to take the time get competitive bids. Two days later, installers Rich and Cliff arrived at the agreed time to start the installation. Rich and Cliff were pleasant to deal with, had years of experience, and were very competent . They arrived with the needed ductwork adapters already made and all the needed materials. They expeditiously removed the old units and took it them away and installed the new unit. It was a nice clean-looking installation. Everything went well. They left the place as clean as it was when they arrived. I was very satisfied with the experience. The furnace has been operating for over a week now and I'm pleased with the performance. There have been no problems. I would definitely use Len's again. As a matter of fact, I called them back to replace the house hot water tank.

We were out at Home Depot NOT shopping for a new furnace when a sweet older gentleman stopped us and asked us if we needed a new furnace. As it turned out, our furnace is 27 years old and we had set money aside to replace it when it finally went. We decided to give them our information to give us a quote so we would know what to expect. A wonderful gentleman named Doug came over a few days after our visit to Home Depot, at 5:45pm, where my husband could be present as well. He didn't rush the appointment and was very honest and open about everything. He suggested what would work best for our needs instead of trying to push the higher end product or th nags we don't need. We really appreciated that. I think he was even pleasantly surprised that we ended up upgrading a little from his recommendation. Just seemed like the smarter and more economical choice in the long run. We ended up choosing the Trane high efficiency 2 stage furnace and a 13 seer air conditioning unit also with a humidifier. We were even impressed that a few days later, Doug just sent us a thank you card for our time. Companies just don't do that anymore and this just showed us a good impression of Doug and the company. We really liked Doug a lot and he was a big part of why we chose to go with Lens for our installation. I must also say we met with another company after meeting with Lens and they wanted to charge more than a $1000 more for the same products without a humidifier. Our installation took 2 days, one for the furnace and one for the air conditioner. Only thing I was unsure about was the time the workers showed up for work. I was told over the phone they would arrive between 830/9:00. They pulled in my driveway at 845 both days and did not come in to start work until 930. Since I wasn't paying by the hour, I didn't worry about it too much but still didn't seem quite right. Everything went great with the installation on both days. The workers in my home were great and very respectful and nice. They answered all my questions and did a great job on the installation. Although I wasn't completely happy about my air conditioning installation. The concrete slab that my old unit sat on had sunk and become unlevel. In my installation, they were to level the slab for me before the new unit was installed. What ended up happening was because the ground was frozen due to it being winter time, they were not able to dig out the old slab. They were only able to place gravel on top of the slab in order to create a level ground for installation. Due to my installation being in the middle of the holidays, I didn't get a chance to call the company. But a week or so later, I received a follow up call from the office to check and make sure everything was going well. I expressed the concern over the phone about my air conditioners "leveling". The lady on the phone made a note of my concern and confirmed my suspicion that they leveled it the way they did due to the weather and ground being hard. In no way was i concerned they would leave it that way, due to my other correspondence with the company. She did assure me they would properly level it in the spring when the ground was no longer frozen and at the same time they would come out to charge my air conditioning unit. All of which I am totally fine with, because I do not expect them to try to dig out a frozen concrete slab to level it out right now. At least it's good to know they will be back out to fix it for me in the spring... Overall a wonderful job and I received everything I expected from them and more. Everyone was so pleasant to deal with and we thought for what we got, it was a good price.

The experience went very well! I was pleased with the work that they did, and the timing!