Deck Rescue LLC

Very Poor Communication and Services. Several of our steps needed to be replaced, and then the bottom rail became unstable. Ultimately they are not a full services restoration company, and the communication during the project was not satisfactory. The owner's responses were quite insulting, and our job is incomplete. I would never recommend them to anyone.

Power washing was poorly done. I was able to wipe up black dirt after they left. I called several times to have them come back and power wash again before applying the sealer but no one ever returned my calls. I specifically left a message that I did not want the sealer applied until someone came back. I was gone for the day and they applied sealant over a dirty surface. I now have black dirt under the sealer. It looks awful. I refused to pay them.

They didn’t strip everything, mostly just power washed, took them multiple times out to finish staining and there’s still spots that they missed.

Never nailed down nails or sanded down any wood. Just power washed and sprayed stain, which started peeling. Told they mis-estimated the job and wanted more $$$ to fix. No thank you.

A1. Mike & Tony Bruce are great people and got the job done with quality and swift handiwork

Excellent. Would hire again, already recommended them to my neighbor.

I could not have asked for a more professional experience from the salesman who came out to the finished product. By far the best deck staining we have had and this deck is 30+ years old.

Deck was never sanded. Nails that came up were not hammered back down. They basically came in, power washed and spray stained. They had missed some of the areas and got some stain on the side of the house. They had to come back and fix the areas. I complained about the stain coming off and told the owner it wasn't sanded at all so I can see there is not good adhesion. The owner call some of the stain coming off "peelies" but I call it not prepared properly before staining. He offered to come back out and sand and re-do some of the bad areas but at another cost of over $100. No thanks. I'll refinish the deck myself in the fall, and at a lesser cost.

Deck Rescue staff replied quickly to my phone call and arrived on time for the estimate. Work was competed as contracted, on the date noted in contract. No down payment needed. Invoice was handled quickly with the 5% Angie 's List discount coupon. Work was done very professionally, using excellent materials and products. We are very pleased!

They got us on the schedule as soon as they could. Had a minor issue with areas that looked thin, they found their stain manufacturer changed some things and redid the entire deck to fix it. Looks awesome. They got it right and I'll hire them again in 2-3 years. This was my second time with them. Great work.

Crew came on time and stained deck and fence. They did excellent work and finished product looks good. Will use them again.

It went very well. They came out to estimate very quickly. They were here about 3 days power washing and staining.,325 They were very careful to cover everything that wasn't being stained. Our deck looks brand new again.

Professional crew and excellent communication with the main office. They did a great job and stand behind their work.

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Tony Bruce was professional courteous and did everything he said he was going to do. He explained it well and I also received follow up phone calls. It was a neat and clean on jand I will recommend him to anyone.

They removed large objects from deck.
There were two people doing the job, one on railings and the other on the floor.
There was no overspray on the siding, windows or doors.
There was a small amount of sealer on two plants near the steps, but they only lost a couple of leaves. the plants are doing fine.

The staff was great and wonderful. The workers were very prompt and showed up when they said they would. The workers cleaned up after themselves. Overall I think this company did an excellent job.

They pretty much did what they said they would do.  It was the price that they quoted.  I've recommend them.

rrpower washing the deck and two picnic tables was accomplished with thoroughness and precision;  as was the application of the stain and sealer. all the work and clean up was performed in a conscientious and professional manner.
 

It went very well! They were very responsive from the time of our first call through the completion of the project.

My initial request was via Email, and Tony Bruce of Deck Rescue replied right away. We set up an onsite estimate appointment via EMail and he was right on time for that, scheduled the work about 5 weeks out. They came and power-washed  (gave me a few days notice) and came a few days later and did the sealing/color application. Tony was very thorough in his estimate work and went over it with me in detail before he left. His guys did a nice job both washing and cleaning. No overspray on the house or surrounding shrubs, everything looks good.  Deck rescue was professional and responsive and their cost was lower than other places I have had do the same work in the past. They even provided a stamped envelop to mail back their payment. Sometimes its the small things that tell you they care about doing a quality job.  I particular like that they work well with Email so that I can respond to them on my schedule instead of wasting time on the telephone.  I recommend them.

When they came out to quote me a price, I believe his name was Tony, he asked me several times if I new what was used on my deck the last time I had it stained.  I told him I DID NOT KNOW WHAT PRODUCT WAS USED.  He said, could it be Wolman's Deck Stain.  I said, I didn't know.  They came out a couple of days later to power wash the deck and stain it.  He called me at work and again, asked me if I new what was used on the deck because they were having difficulty removing the old stain.  When I came home from work, the deck was stained and the new boards were in place.  It looked really nice.  I got up the next morning to let the dog out and my entire deck surface had pealed everywhere.  I called Deck Rescue back, they came out and told me that they would have to completely remove the stain and take it down to the natural wood.  Needless to say, he was very upset and had to call 2 more guys out on a Saturday to remove all the stain and was going to charge me an additional $200 for the extra labor and product.  I told him I didn't think it was fair that I should have to pay the extra money for his mistake.  I told him you are the expert - not me - and you should have tested an area of my deck to find out what was on it before you applied another product.
Long story short - I paid the additional $200 and said, I would never use them again.  But...on my deck, we have a pergola and it is on a base, 4 corners that are about 8" x 8".  After the stain dried, we went to move it to put our patio furniture on it and when we moved it, there was no stain under the pergola, the deck was bare wood.  I called him back out and told him to restain those 4 corners.  They came out and did restain it, but only put one coat on, so now we can't move the pergola because it has 4 light spots and doesn't match the other staining.  As if that was bad enough, this winter was a hard one and in the spring, I noticed that my deck railing had this white dried puddy on it and when we checked, it looked like someone had filled in holes on the top railing with wood puddy and stained over it so you couldn't see it.  Well it looked bad and I and my husband called Tony to tell him about it.  He told us that they didn't replace the top railing and they did because the other one was warped and actually the new one is warped too.  He said if I had something in writing, they might do something about it.  I pulled out my receipts, but he neglected to add the new boards he put on to our order.
At this point, I am so done with Deck Rescue and I only hope that if you choose to use them, that you have everything in writing and take lots of photos of the before and after because they do not stand by their work and you will be left out in the cold.  I also plan on contacting the Better Business Bureau.  Thank you for letting me vent and good luck should you choose to use them.

It went very well. The man who measured the various windows (9 in total) was extremely knowledgeable, friendly, professional, and careful in our home. He answered our questions and was very pleasant with us. This is the third remodeling I have done with them. They are absolutely excellent to work with. Their doors and windows are of excellent material. You could not have a better team of sales and installation professionals working for you. We are eager to get our new windows installed. I will be happy to write more when the job is completed.

The price was reasonable and the service was great.

Don't wait they where great.