SpecialScapes

SpecialScapes recently installed a new paver patio in our backyard and we couldn't have been more happy with the experience we had with Jay and his team! Jay came out a few times before starting the project and always spent time with us going over design ideas and options which we really appreciated. The ended up removing our old wooden deck and replacing it with a much larger (600 sq ft) two level paver patio and built in fire pit. His team was very professional and friendly and even got the job done earlier than we expected! The final patio is amazing and exactly what we were hoping for! They even filled in the dirt around the patio and laid down grass seeds which I did not expect. We were very impressed by how efficient and hard working his team was while they were here. We would definitely hire them again and highly recommend them to anyone looking for patio/deck work!

It went very well! They were punctual and friendly. We weren't home a lot of the time they were doing the construction, but our neighbors commented on how detailed they were. They said they worked very **** ** it and they enjoyed watching them put it together.

It was excellent. They did a beautiful job.

The person coming out to quote us cancelled due to his truck being in the shop. When we didn't hear back from him over a week later, we called and left a message asking if he was still interested in the job. He called days later returning our call, but did not indicate in the message that he would be able to come out. We went with another company and am very happy that we did.

Absolutely awesome. I am very happy. Jay is a professional. I like that he actually performs the work too. John is also excellent. They did a fantastic job. It looks amazing. I am very happy with their attention to detail as well. I didn't have to clean up anything after they left.

Jay and the guys were very diligent and professional. I get lots of compliments on their work.

Jay and his team just finished installing a paver patio in my backyard. Everyone was so polite, professional and on time. They were a pleasure to work with and I LOVE my new patio! It's absolutely beautiful!! I would definitely recommend them and am looking forward to working with Jay again next year.

Jay was prompt and professional. The patio was beautifully designed and executed, and my husband and I are extremely pleased.

Project: Install Interlocking Pavers for Patios, Walks and Steps BEWARE!!! We hired this company to install a Unilock paver patio. Jay is not a Unilock authorized contractor. Jay was quick to take my money, but getting him here to get the job done after starting was difficult. The job is still not done. Additionally he removed a small section of sidewalk and damaged my brand new siding. What did incorrectly is as follows: He dug the patio in 3 sections, and did not dig it past the width as per instructions, he did not compact the base properly, he laid the pavers incorrectly and again did not follow guidelines. He made my step out of 2 different pavers that are not even on the contract, and it was made at an illegal height of 8 1/2". The poly sand was put down, wet down, then within an hour it rained, so the sand failed and continues to wash out. Some joints in the patio never had any sand. Pavers were not compacted as in instructions and the patio is not pitched correctly. I have many pictures showing the deficiencies as described. Trying to contact Jay is most frustrating as he only has an answering machine and seldom calls back. I am now looking for a new installer. All of the other installers all looked at this patio and actually pointed out even more deficiencies than I originally saw. This whole patio was installed incorrectly from the first dig and still remains undone. While function and foundation is most important to me for longevity, the aesthetics are awful as well. BEWARE! Less

We can't say enough good things about this company. We wanted a pergola to provide some shade on our patio. Jay listened to our concerns and worked with us to build a pergola that would bring us the most shade possible. His communication was excellent; I never had to call him once. He called to keep us updated, showed up on time as scheduled. He and his fellow workers were very nice to deal with. The pergola turned out beautiful! Would definitely recommend SmartScapes and would use them again for future outdoor projects.

Quality of work was good at a fair price

They were talking about doing some really good work, but it was above our price range for the size we were looking at. He was really nice and answered questions. He had a really good looking portfolio. It was high, but I have nothing to compare it to. The work that they were planning to do seemed like a really good design that would last for generations. We made the call and they were out here in a couple of days. They fit themselves into our schedule. They were here on time.

It went excellent! Jay and his team are responsive and detailed. He kept me up-to-date throughout the whole process, and made sure I was comfortable with everything before we wrapped up the project. When you think about contractors, the image sometimes comes to mind of inconsistent scheduling, exaggerating and deadlines/ budgets missed. Completely the opposite with Specialscapes! They completed the project over a month early (thanks to the weather), on-time, on budget, professionally and graciously. I'd use them again in a heartbeat and I highly recommend them!

Warning: My deck was built without a blueprint. SpecialScapes built my deck and it was a painful experience. There were several issues...the foreman did not use the blueprint that the owner (Jay) created. My husband and I sat down with Jay and talked through our design. Because the foreman didn't use the design we discussed, the deck posts had to be torn out multiple times due to lack of symmetry. To top that off, Jay did not volunteer to rip out the posts and redo the lack of symmetry, he tried to use "band-aid" fixes, such as building posts that were only for aesthetics but not cemented in the ground. This obviously didn't look right and ultimately had to be redone. As the customer, we felt extremely uncomfortable because it required a lot of "pushing" to get the job done right. Jay sat down with us and admitted that he did not handle this job properly. They did not show up when they said they were going to, they built the deck wrong and the gates are uneven. We ultimately agreed that the project was 'as good as it was going to get' and we paid the company. Now, fast forward a few years (my deck was built about 3 years ago), the gates on the deck that I paid $500 for (each) are sagging even more and the railings are warping. We had a tree come down on our property and we need repair work done. SpecialScapes came out and quoted us in February and said they could do the work the following week. It is now 7/18/16 and they still have not done the work and they will not return our phone calls. This is an extremely unprofessional company. I would spare yourself the headaches and time, and use another contractor for your building needs.

Jay was extremely professional and helpful. We had received many bids for a deck or patio. None of which really met the vision for what we had in mind. Jay was able to do that and more and keep within our budget. The plans allowed us to complete the project in steps. The crew was phenomenal: professional, polite, neat. We have a lovely paver patio which was completed in the time frame specified. In the spring, we will add a retaining wall. My daughter and son-in-law,also, used Specialscapes. There project is on a much larger scale. Theirs is also being completed in stages. They are so happy with the results, we are referring Spevialscapes and Jay to everyone we can!

Very nice job keeping my driveway clear!

Work was completed within a week.

Everything was exactly as expected. Very good work.

.Jay and his crew did an excellant job. We are very happy with the results. Our yard looks fantastic. They were professional and gave us a fantastic living space. I would highly recomend them.

It went well and we are very pleased with the results. Jay was very professional and did everything that he said he would. We were not happy with the original trim work and after speaking with Jay he came back out and took care of everything until we were completely satisfied. It looks just how we wanted and would happily recommend SpecialScapes.

He did a great job and cleaned up afterward.

Contractor recommended by Angie's List. Received a call from contractor, who advised that the owner would be contacting me to set up a date to meet. Never heard back.

The owner Jay was very responsive every step of the way, and provided reasonable, timely estimates on what I requested. All work was performed according to plan, and the work crew was professional, hard working, and did an excellent job.

We have been very happy with every project Jay has done. We believe we have received great value and service. The materials and workmanship are top notch and Jay has always been very professional and responsive if there were any issues. Jay has also done quality work at our son's house and at other relatives and friend's houses as a result of our recommendation. We will continue to hire Jay and always recommend his company.

Jay and his guys did a great job. We love our new outdoor seating area. Jay designed exactly what we were after and made recommendations to improve the overall look and function of our outdoor living area. Jay was always responsive and very professional.