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FLOORING CONCEPTS

Flooring Sales and Installation, Carpet Sales and Installation, Ceramic Tile,

About us

Balancing the values of a family-operated business with the expertise of a high-end retailer, Flooring Concepts has built an amazing reputation and continues to do so today. Flooring Concepts can cover all of your flooring needs, whether remodeling or new construction. With quality products and superior customer service from a trusted family name (backed by more than a half-century of experience), John and Tschaun Procaccini would rather explain the price of quality, than have to apologize for something less. Quality is not expensive, it is priceless. Unlike the big box stores we specialize in flooring. That’s all we do. We take the time to answer your questions, using our experience and expertise to assist you. Every homeowners application is truly unique. Whether you are spending $500 or $20,000 we will spend the same time with each buyer to educate, design and install. We have unique and large product selections and great customer service that has helped our company thrive with a loyal customer base made up of repeat customers and word-of mouth referrals. While we may be the best-kept secret on Cleveland’s West side, because we don’t advertise much; the word is getting out that we are the flooring experts who really are passionate about what we do! We don’t just sell flooring. From the moment a customer walks through the door we work together toward a common goal: finding the right product that meets their specific needs, expectations and budget. We will leave your home looking beautiful!

Business highlights

24 years of trusted experience

Services we offer

Carpet, Luxury Vinyl Tile, Ceramic Tile and Laminate Removal & Installation. We carry Shaw Products, Tuftex, Mullican, Calibamboo, Mirage, IndusParquet, Mannington, Stanton, Fabrica.

Services we don't offer

Carpet Cleaning

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.851 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
2%
3
2%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 51 reviews

Raymond L.
09/2019
1.0
flooring contractor
  + -1 more
We had $14000 worth of flooring installed. Flooring Concepts wanted to install the vinyl floor over the existing wood floor. We had some reservation but The staff assured us that it would be ok. Three weeks after installation our refrigerator leaked and damaged the kitchen floor. We had to mitigate the water damage and both layers of flooring had to be removed. We are planning to renovate our kitchen and went to Flooring Concepts to order the product and install the floor when we renovate our kitchen. We were aghast when Flooring Concepts called and told us that they would not repair the floor since the installers did not want to have to do the repairs necessary to reinstall the floor. We received a call from the account manager from Costco that stated he backed Flooring Concepts decision. The person was patronizing and insulting. I think Flooring Concepts should have to repair their own work. I am considering retaining an attorney.
Description of Work: We had vinyl flooring installed.
Rating CategoryRating out of 5

Response from FLOORING CONCEPTS
We are so sorry that your beautiful floors were damaged as a result of the kitchen flooding. That is a very helpless feeling we all fear. I am also sorry that you have a feeling of mistreatment. We strive to give each individual person we come into contact with our absolute best leaving them with an unmatched positive experience. Unfortunately, there seems to have been some miscommunication about our involvement in your flooring replacement. Flooring Concepts would be extremely happy to help you get your home back to the beautiful condition it was before. However, since the damage was out of our control it will have to be treated as a new sale. We really hope that you will reach out to us and allow us the opportunity to re-earn your trust.

Theresa W.
01/2017
5.0
flooring contractor, hardwood floor
  + 0 more
Excellent company; excellent product.
Description of Work: Wood floor installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Betty G.
08/2016
5.0
ceramic tile, flooring contractor
  + 0 more
It went wonderful. They where conscious of every detail no matter the time it took to do. Great finished job! Have gotten many complements on the work. The staff and company were great to work with and questions handled right away. Couldn't be happier, would hire again.
Description of Work: Hall, kitchen and bathroom floor. also had a tile wall in kitchen done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathy T.
08/2016
5.0
carpet installation, flooring contractor
  + 0 more
This is the fourth installation Flooring Concepts have done for us. They are great people to do business with and Brian and his crew did a great job as always.
Description of Work: carpeted 2 bedrooms, hallway and steps.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Angie T A.
07/2016
5.0
flooring contractor, hardwood floor
  + 0 more
Work went well. However this was 10 years ago.
Description of Work: put in a laminated floor in Kitchen & Hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Michael P.
04/2016
2.0
carpet installation, flooring contractor
  + 0 more
That was terrible. The owner lied to me. He said that they had their own installation crew, and because of that they would have a more dependent and quality job, and when they came out, there were multiple problems that they caused. Some were simple things like when they were cutting the carpet around the edges, they cut way too far, so they made slices into the carpeting. They also had issues of removing staples in the room where they removed the carpet, and the guy took off a huge chunk of wood out of the flooring and it was hardwood flooring, and they thought they could just patch it up with some grey putty material because they are putting carpet on it. I tried to explain to them that that was our hardwood floor, and I could pull out the carpet anytime I want, and have the hardwood. In the middle of the thing they told me that I have a railing, and they charged more after the fact for removing the railing.They were just going to stuff pieces of carpet around the railing. They chopped through my home entertainment wiring that was taped onto the wall. The guy who was putting the carpet in didn't know what he was doing, so there were loose parts. They weren't really licensed and bonded. The company hired a crew and they were paying them as a contractor, and they weren't licensed or bonded. My insurance covered it, and I lost my insurance because of them. The price was good on the carpet. The owner was deceitful. I wouldn't recommend him. He wanted 50% down and the other 50% on the spot as if he is afraid that he will get ripped off. The response was horrible.
Description of Work: .

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$8,000

Barbara G.
12/2015
5.0
carpet installation, flooring contractor
  + 0 more
This job only took one day, just a few hours. I removed all of the furniture I could carry, and they removed the larger items. They pulled up the old carpet and cushion, cleaned the floor then laid the new carpet and cushion. Everything was cleaned and vacuumed up after the job was complete. Excellent job!
Description of Work: installed Shaw carpet with 3/8" 8 lb. cushion, 219 sq ft in one bedroom. Remove and dispose of existing carpet and cushion.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,376

K P.
04/2015
5.0
carpet installation, flooring contractor
  + 0 more
From carpet selection in the showroom to the carpet installation, I am totally satisfied. The installers were expeditious, professional and experienced. The carpet is exactly what I had envisioned and was installed beautifully.
Description of Work: Carpeted majority of home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Darol S.
03/2015
5.0
carpet installation, hardwood floor
  + 0 more
It went very well. They were extremely nice. Their responsiveness was good.
Description of Work: I got a quote from Flooring Concepts for hardwood and carpet.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

Barbara K.
12/2014
4.0
carpet installation, flooring contractor
  + 0 more
Choosing the carpet was very simple. We brought several samples home to audition in various lighting situations. They came a few days early to remove the carpeting from the living room so that we could deal with the floor stains and odors from pet accidents. Those things went very smoothly. There was a mixup in the timing for the installation. We thought they were going to arrive at 9:30, so when they showed up at 8:10, there were still some items to be moved out of the China cabinet in the dining room and there was a lamp and a bucket left in the living room, in addition to the furniture. When the installers arrived, they informed my grandson(who had answered the door) that the house was not carpet-ready and that everything was supposed to be removed from the room. I arrived at that time and explained the timing mixup and also told them that we had paid to have the furniture moved. I told them that it would take me about 10 minutes to finish emptying the China cabinet. One of the installers was extremely rude, raising his voice and telling me that we had already had two weeks to get this done and there was no reason for this. He then proceeded to call the owners and to take pictures( without my knowledge) and send them to the owners. He also had told me that they would not be able to install the carpet that day and that it would not be done before Christmas. After he talked to the owners, he told me that they would do the living room but he would have to see about the dining room, hall and stairs. After he settled down after his tirade, they proceeded to install the carpeting in the living room, dining room, hall and stairs. They did a beautiful job on the installation, and we are very happy with the quality of the carpet and the installation. My only complaint is with the rude and arrogant manner in which the installer spoke to me, the homeowner. I brought it up to him before he left, mainly to give him a chance to apologize and make things right. He refused to admit any wrongdoing and proceeded to repeat everything from the morning tirade, this time in front of my husband. he also told us that we were lucky that it was installed that day. While we love our new carpeting, I would think twice before recommending this company because of the installers rudeness.
Description of Work: Sold and installed shaw carpet and upgraded st Jude padding. We paid extra to have the old carpet removed and hauled away and to have the furniture moved.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,200

michael K.
12/2014
3.0
flooring contractor
  + -1 more
provider STILL has a piece of our property; will not even walk over to the local post office to mail it to me! Well, it could even have been sold by now or used on a project. No responsiveness, nor professionalism here.
Description of Work: Installed engineered flooring in a small, simple bedroom.

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$2,100

Response from FLOORING CONCEPTS
Mr. [Member Name Removed], I am very sorry that you are disappointed. I believe there was a miscommunication in regards to the leftover transition piece that you are speaking of. I was under the impression that you were going to stop by the store to pick it up when you were in the area. When you did call several weeks later and wanted it mailed out, I took it to the post office the next day. Again, I apologize for the inconvenience.

Tom R.
03/2014
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
This was the second time we have used Flooring Concepts. The first was just 2 bedrooms about 3 years ago. This time was vastly more complex. Flooring Concepts has great selection and great people. Karen Kendall spent well more than an hour with us helping us choose our carpet and tile. Owner John Procaccini came out to measure and price the job. John offered a lot of insight into planning the installation. They use contractor installers, and these guys are the best! We chose a high quality vinyl tile that's laid in a pattern called "Versailles". There are several different sizes of square and rectangular tiles and it takes at least 12 tiles for one repeat of the pattern. Plus, with kitchen, bath and hallway, we were putting it into a very complex, chopped up space. We also had refrigerator, stove, washer, dryer and toilet that had to be removed and reinstalled. Plywood underlayment went down first, then tile. Installer Jeff Schimmelman agonized over every detail for most of 5 days to get it right. It's perfect. Couldn't be better. The carpet wasn't as complicated, but installers Brian and Ryan had to cope with lots of furniture including a 1911 upright grand piano that surprised even them with how heavy it is. It takes a lot of skill and experience to properly stretch carpet when you can't totally clear the room. The carpet looks great. The job also included removal of the old carpet. Overall it was a pleasure to deal with a family owned local business where everyone genuinely cares about the quality of their work and customer satisfaction.
Description of Work: Furnish and install about 1,000 sq ft of new carpet in our living room, dining room and family room. Furnish and install 320 sq ft of tile in our kitchen, bathroom and hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

James D.
01/2014
5.0
carpet installation, flooring contractor
  + 0 more
Flooring Concepts did some carpet stretching and installed carpet in my office. The installer was very knowledgeable and gave me some very helpful advice. The cost was reasonable. I used them before.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KATHY Z.
10/2013
5.0
ceramic tile, flooring contractor
  + 0 more
We recently had some grout problems with the tile in the shower area. We stopped in to talk to Sean at Flooring Concepts to see if they did regrouting work. Even though they normally do not do regrouting and it was well past any warranty period, Sean came out and regrouted for no charge. He believes in standing behind his work. I would definitely use him again. Thank you Sean!
Description of Work: About six or seven years ago, we had remodeled our bathroom through a general contractor. Flooring Concepts did all the tile work in the shower, floor and wall area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shelley B.
07/2013
5.0
hardwood floor, carpet installation, ceramic tile, floor cleaning
  + 2 more
Professional, on time, excellent installation Have had work done in the past & highly recommend Flooring Concepts
Description of Work: Carpet, Bathroom Tile

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

MARILYN & JIM G.
05/2013
5.0
carpet installation, flooring contractor
  + 0 more
.John Procaccini is a very knowledgeable and terrific businessman. From the time we walked into his showroom he approached us with a smile and showed us exactly what we wanted. John is a true professional who goes out of his way to make sure you are a satisfied customer. He is the type of person I look for and want to do business with when I have to make purchases for my home. John even came to our home, exactly when he said he would, and gave us some suggestions to what we could use in making our decision. The installers of the carpet were also very professional and arrived when they said they would. I only have praise for John P and his employees and highly recommend them.
Description of Work: Bought living room area rug and staircase runner. Flooring Concepts furnished and installed both items. We have purchased tile and services in the past and were very satisfied. The service was outstanding. The rugs were delivered as ordered and installed very professionally.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,638

Steve B.
11/2012
1.0
flooring contractor, hardwood floor
  + 0 more
Came by to take measurements, never responded with quote.
Description of Work: Get an estimate to put hardwood flooring on first floor of house.

Rating CategoryRating out of 5
responsiveness
1.0


LINDA A.
10/2012
5.0
flooring contractor, hardwood floor
  + 0 more
They were wonderful. They were polite and on time.
Description of Work: They tiled the bathroom floor and they put down a new kitchen floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SUSAN H.
06/2012
5.0
carpet installation, flooring contractor
  + 0 more
Very professional.? They installed my carpet with care
Description of Work: Installed carpet throughout.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

LINDA A.
03/2012
5.0
ceramic tile, flooring contractor
  + 0 more
They were very good and efficient. I was very happy with them.
Description of Work: They put in a tile bathroom floor and a kitchen floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tom R.
10/2011
5.0
carpet installation, flooring contractor
  + 0 more
They were very nice.? We went to the shop and talked to the owner, and he was helpful and knowledgeable.? We are converting two bedrooms into a sewing room and an office now that we are empty nesters so we wanted carpet that is more appropriate for an office.? He understood what he meant, he had a lot of good ideas, and he let us bring home some samples.? He worked very well with us on scheduling and the installation was great.? It cost more than we were expecting but we haven?t purchased carpet in many years.? They were good to deal with and I would do it again.
Description of Work: I bought carpet from Flooring Concepts for two bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Bernard D.
04/2011
5.0
flooring contractor
  + -1 more
We had a kitchen floor installed by Flooring Concepts several years ago and were very satisfied with the value. The floor still looks brand new and there were no problems with installation except for a very small split in a seam. This was corrected very quickly. They stand by their products and workmanship. For this installation of Stainmaster vinyl, we had the same installer who is a true master at his craft. The folks at Flooring Concepts are very knowlegeable and are not "pushy" to sell the most expensive flooring, but we wanted high quality because it is a bathroom. The amount we paid was the stated estimate. I have recommended them to friends who have used them and were as satisfied as we have been.
Description of Work: New flooring installed in bath and side dressing room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$980

ADRIANA M.
07/2010
5.0
flooring contractor
  + -1 more
I met with Tschaun at Flooring Concepts to look at some samples. I brought color swatches of my cabinets and wall to help find the right color and texture. Tschaun let me take the samples home so I could see how they would look in my kitchen. He suggested a laminate floor because I have dogs. I contacted him with my choice and he came by do some measuring and pick up the samples.
Description of Work: I hired a remodeling company to do some remodeling, and a new kitchen floor was one of the tasks.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,489

Joe V.
04/2010
5.0
carpet installation, flooring contractor
  + 0 more
They were fine. We thought we had an issue, but a representative came out to clear things up and everything turned out fine.
Description of Work: We installed a brand new bathroom on an addition upstairs. They did the bathroom flooring, and the carpet for the closet and stairs leading into the closet.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LINDA A.
04/2010
5.0
ceramic tile, flooring contractor
  + 0 more
They were very nice and on time and the workers were great. They were very detailed and cleaned up after themselves. I was very pleased with them.
Description of Work: They did a tile backsplash in the kitchen as well as the floor in the bathroom and the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000
    • 1(current)
    • 2
    • 3

Contact information

29919 LORAIN RD, North Olmsted, OH 44070

http://www.flooringconceptsonline.com/

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Flooring Sales and Installation,
Carpet Sales and Installation,
Ceramic Tile,
Hardwood Flooring Sales and Installation,
Floor Cleaning and Waxing

FAQ

FLOORING CONCEPTS is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 6:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 8:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 5:00 PM

FLOORING CONCEPTS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, FLOORING CONCEPTS offers free project estimates.
Yes, FLOORING CONCEPTS offers eco-friendly accreditations.
No, FLOORING CONCEPTS does not offer a senior discount.
No, FLOORING CONCEPTS does not offer emergency services.
No, FLOORING CONCEPTS does not offer warranties.
FLOORING CONCEPTS offers the following services: Carpet, Luxury Vinyl Tile, Ceramic Tile and Laminate Removal & Installation. We carry Shaw Products, Tuftex, Mullican, Calibamboo, Mirage, IndusParquet, Mannington, Stanton, Fabrica.
Carpet Cleaning

Contact information

29919 LORAIN RD, North Olmsted, OH 44070

http://www.flooringconceptsonline.com/

Service hours

Sunday:
Closed
Monday:
10:00 AM - 6:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 5:00 PM