GroutMedic

I very disappointed with Grout medic. They sealed my master bath and now I have sealant lines that have dried on tile. In addition, they removed old caulk and re-caulked shower. When the caulking never cured, I called them to come back. They ignored my requests. As a result, I have to hire another contractor to fix. Don't use grout medic - they are very unprofessional.

Did an outstanding job on the tile work in our bathroom and kitchen. Cannot tell where tile and grout were replaced. Reasonable price for professional work.

They came out punctually to review the job and provide a quote, then followed up expeditiously in performing the actual work.

Well. They showed up as scheduled, did the work as requested. No surprises. The tile looks great.

They were very careful with the work, and took their time. I was really pleased with what they did and they were very knowledgeable.

Mike was professional and helpful. When he saw that one of my faucets was leaking in the bathroom, he told me that the leaking would prevent the grout from drying properly. He suggested I get a plumber in to fix the leak and then he would come back to finish the job. He did not charge me anything extra for having to come back again. He did a beautiful job. I highly recommend his work.

Work was performed well and outcome was perfect. Provider showed up for all appointments as agreed and pricing was good too. Overall just a very pleasant experience with a quality service.

Grout Medic in Pittsburgh came to my house on December 30, fairly quickly after I contacted them. I requested grout repair in two bathrooms (2 floor perimeters and one shower floor perimeter) and grout cleaning of tile countertops in one bathroom. A proposal was sent to me via email on Jan. 7. I noticed the proposal stated caulking and not re-grouting. I replied to the email the same day: ?Beth ? thank you ? I am concerned by the word ?caulk? as I do not want caulk; I want grout which is the present material. I can get anyone to caulk around the perimeter of the bathrooms and shower. I assumed, perhaps incorrectly, that you would remove the old grout and put in new grout.? Beth did not reply. Thinking perhaps she missed my email, I resent it on Jan. 9: ?Beth ? can you please advise ? thank you.? Never heard back from her again. She totally wasted my time. I can only conclude that Beth does not like being questioned about their methods and she concluded, without the courtesy of explanation, that they will not do my house since I do not want caulk. If the company is called grout medic, then grout is the material I would expect them to use, not caulk. Most all caulk in a shower will mildew. Readers of Henri De Marne?s weekly column in the paper know that Sika Flex 1a is the only caulk that will not mildew but it will discolor over time. In addition, the price to ?caulk? these very small areas was $345.00 (plus $30 to clean the countertop). Perhaps if they were removing the old grout and applying new it would warrant that price but to run a bead of caulk around the perimeters of these very small areas, can be done by my handyman in less than an hour for $25.00. If Beth did not want to do the job, she should have stated so and why. Any contractor should gladly answer potential client questions respectfully asked. Just ignoring someone, rates an F in my book. It is disrespectful.

Excellent. Will use his services again!

They did a phenomenal job. They are very experienced, came on time, trustworthy and really hard workers and they did a flawless work.

This service provider was very good. They arrived on time and went to work immediately. They did the work in a professional manner and cleaned up nicely when done. This is a service that many people need, but most neglect until they have tile falling off, or water penetrating into the walls or ceilings below. I would recommend that people get this done in their ceramic tile shower surrounds every 2-3 years, or sooner if they have hard water. Great to know that Grout Medic is there, as we will definitely use them again in the future!

Did an ok job on tile can grout cleaning on floors. Caulking jobs were poorly done. Did not match grout/caulk colors in shower area and bathrooms. Were very disappointed with quality of work.

This all went very well. Beth came out within a few days after my call and gave me two estimates. The first estimate was for cleaning and sealing the tile and floor in the main bath and cleaning and sealing the tile in the 1/2 bath at a cost of $210.00. The second estimate was for cleaning, sealing and applying a colored sealant in the main bath which would have added $275.00 to the cost. I chose the less expensive one, understanding that due to the age of the tile in the main bath the grout might not come back to full white. The grout in this bathroom was badly stained. It had not been cleaned since the house was built in 1951, and because the previous occupants were heavy smokers, it was heavily stained with nicotine residue. The technician, Brian, arrived on time and went right to work. He worked diligently and completed the work to my satisfaction. Although the grout did not come back to white, it was an acceptable almond color, which was much better than the yucky brown it had been before. I am pleased with the results, and recommend this company highly. I was having an event at my house and hoped that Grout Medic could complete the work before that, which was in a pretty short time frame. Beth told me that they might not be able to do the work in that short time frame, but had a cancellation and she worked me in. Very happy with that!

'First of all Beth showed up on time and was very efficient in assessing our situation, which was several 24 year old , 8" SQ ceramic tile floors with grout in need of cleaning. The kitchen alone was 16' x 24' and with 8" tile that's a lot of grout to clean. Within a day I had a quote which I found very reasonable. Beth recommended a colored sealer as it would be almost impossible to match the grout color when replacing the cracked tiles. With the quote came a set of papers telling us what to expect, what they would and would not do (disconnect appliances) and what we should do before, during and after the job. Everythiing was made clear before we agreed to have the work done. Our only disappointment was that they were booked solid for almost a month, but they were worth waiting for. Joe and Ray showed up several minutes late, they were coming to Monroeville from Youngstown Ohio on the day after labor day, but immediately got to work. The cleaned the entire floor surface, then went back over the grout a second time. They only used steam and a non-VOC detergent, which was great, no nasty fumes. All of the grout lines were hand-stained with a brush. The new tile were put in with a quick-set adhesive and we were walking on them the next day. On the second day, Ray came back by himself to finish the work. He was right on time and got immediately to work and was finished by 3:00 or so. It is impossible to tell which tiles were replaced. We've cleaned the grout before and even had it sealed before, but it has never looked this good. In addition to being very skilled craftsmen, Joe and Ray were respectful, polite, good natured and a pleasure to have in our home. . the only downside to the experience is that we can't put our furniture back for 72 hours to allow the stain/sealer to properly cure, but that's a characteristic of the material that was explained to us before we signed up, so will eat out for 2 days!

Steam Cleaning & Grout Sealing went fine, but when it came to replacing the shower floor grout they eventually just gave up - blaming my shower pan being wet. That would have been fine had they not taken my money & told me they could do the job initially - but leaving me with the job not done right was not appreciated & will not be forgotten.

They were punctual, professional and did a great job. They cleaned up after the work and were significantly less expensive than other companies.

I wasn't impressed with their work based on their pictures.

The worker was very polite, showed up on time and overall did a great job! I would definitely have this company do work for me in the future and highly recommend them.

Great Experience from start to finish!

We would highly recommend this company. They responded promtly to our initial call, and the work was started within 2 weeks of doing the estimate. We have Carrera glass tile in our bathroom (installed in the 50's!), which can be tricky to work on. When they came to re-grout the bath/shower area, they discovered several very loose tiles, and were concerned that the very large, heavy central panel might be loose as well. The next morning Ed, the owner of the company, came to take a look and make suggestions. We were happy to find that the central panel was stable, so they re-attached the rest of the loose tiles and came back the next day to finish the grouting. They are also coming back to re-attach and grout a few small trim pieces (at no extra charge). Joe, Brian and John were on time, cleaned up perfectly, and obviously knew what they were doing and took pride in their work. It was a pleasure doing business with them, and we plan to have them come back and re-grout our tiled ceiling in a few months. We felt that the final cost was very fair, since they worked for 3 days, and had several "surprises" to deal with!

Everyone at this company from the receptionist, the woman (yes woman!) who explained the entire process and provided detail pricing up front, to the extremely professional young man who completed the job.They were great to work with , would recommend them to anyone!

This is a quality company. They gave me a free estimate and when I approved it they scheduled the work a few days later. High quality work and a very fair price.

The estimate was around $300. The lady who came was really nice. She was really friendly.

They were very professional. There was a small problem in the floor and he fixed it without charging me more. They were on time and cleaned up after themselves.

Not very good actually, because they pulled up so many tiles, we ended up having another buisness replace all of the tile in the bathroom. And how convienient of Grout Medic that they also lay whole tile floors! We asked Grout Medic for an adjustment on the 5 tiles they claimed to have repaired however they have refused. WE WOULD NEVER USE THIS COMPANY AGAIN!