Premier Home Pros, LLC

Premier Home Pros deserves an A+ rating. From start to finish everything was as planned. After interviewing several other providers, they were easily the best choice. Looking forward to years of showering in our new stall.

Love the shower and the installer did a nice job and was very professional. Only two things that I would like to bring up. The salesman told me that the financing would be billed after 3 months deferred but I received a bill right away from Aqua. Also I called about the door going into the bathroom not shutting after the installation was done and your service Mgr was very short with me. He told me that I was calling his cell phone and that it was a Saturday. I am sorry but if I just spent almost 18k on a service he should be a little more professional.

the tracking was off on the initial install and corrected by installer....track is off again and an installer is coming back on Monday Mar 31 beteen 11-1....pretty expensive project for this to be happening....but it looks great and works well (except tracking)

Horrible warranty!!!!! Good reviews until the time comes when you need help with installation issues or fixing mistakes the company made. Ask the company to give complete detail about what they DO cover and how much it will cost you, BEFORE signing anything!!!!!!!!!!!! Limited warranty yes, very, very limited. Horrible company!!!!!

I was just getting a new tub and shower area supposed to take 1 day. Overall this project took weeks to complete. Shower has dripped from day one. I told the guy that came to finish the project and it was like I never said anything. It looks thrown together not like $9000 for just a bathtub and walls ie. half the bathroom

Everything wiht the Sales presentation through the install was EXCELLENT!!! The only issue we had with the transaction was the financing. My wife and I had to spend time, multiple phone conversations as well as emails, to try and get everything straightened out. They still weren't able to get everything finalized however, we will talk again as we get closer to our payoff.

The worker was very professional with his work. He cared about details and it shows. I would hire him again. He was polite and courteous as well.

75 years old house with a very small bathroom decided to convert tub to a shower .spent over $17,000. I?m trying to love it but I can?t sales lady didn?t take into consideration the size of bathroom. I had about 16 inches between toilet and tub . shower door handle sticks out past the wall by about a half an inch - I hit my arm on it. If you don?t move the shower door towards the front, you hit your head on the handle. I ordered a niche which couldn?t be installed on the side they refused to give me any type of refund. My only choices were to put the niche on the back wall, which I did not want or I had the option of taking two corner shelves, which were ugly because you could see the bracket underneath them. So am out that money Installation team consisted of one man very nice guy however when he was taking the old tub pieces out, put a big scratch in my woodwork, would I do it again no absolutely not.

Did not receive the color of shower base that was on an order change. Poor communication between customer service and install team. Installer was unprofessional in handling situation.

In summary, they provide an average product in line with Bath Fitter, Bath Authority, etc. Once you hand them the payment, don't expect them to be grateful for your business any longer. In detail, my rating pertains to my installation experience. My installation time was not 1-2 day, as advertised, but 4 separate appointments over 2 months. I was initially sold a niche that could not be installed due to their refusal to modify studs behind the wall, so I was defaulted to 4 shelves. On the 2nd appointment, they installed the shelves poorly (not equally spaced or level). On the 3rd appointment, they fixed the shelf spacing and leveling, but did not have all of the products to finish the job, so they had to come back again. Due to their policy that all other appointments other than the initial installation appointment are considered service calls, they would not offer a refund of any value (I initially asked for $500) for not performing the install in the advertised time and for an incorrect installation. They state on their website that they are a "a highly experienced bathroom remodeling contractor", but from my experience, the technician that initially installed the shelves was not, as the simple shelf installation could have been performed by a mildly handy individual with a drill, measuring tape, and level. I asked them for a receipt on three different occasions. They say they'll get it to you, but then forget.

Should have told me to cover the bedroom since I had to hire a cleaning lady to clean. the white dust over all the bedroom!!!

"The project was top notch. Not only did they consistently show up on time, but they finished the project early and were willing to reschedule the final walkthrough multiple times to accommodate our schedule. Final project turned out great!"

Great quality

The tub and area surrounding is beautiful. Tech was able to come back the next day and fix a small issue and all works fine now.

Fast * efficient

Project was completed in one day. Worker(Matt?) was on time, thorough and professional. Results were better than expected.

The team was professional, and timely. The end product was excellent.

The rep at the estimate said that what set them apart was their craftsmanship and integrity. The installation job was done so poorly that it cannot be fixed without tearing out all the walls again. We were assured the subfloor would be replaced, it was not. Told us that surround would be reinforced with wood, it was not. And so far they have acted completely indifferent to the poor install.

Quick and easy! Super quality and lifetime warranty!

We had two bathrooms done, The contractor they sent out to do the work was extremely meticulous (thank you Merle). The reason for the 3.5 rating on customer service is that the company gave us tiny little shelves for a new linen closet that we had installed where the old shower had been. My husband emailed the salesperson a week ago about getting that remedied and hasn't heard back even though the salesperson said he'd look into it. The bathrooms are beautiful, however, we weren't told that they wouldn't patch up drywall until the job was underway. We have painters coming this week to do that and repaint. Guess we still also have to find someone to make us proper sized shelves.

We recently had a removal of Tub/Shower and replaced it with a walk-in Shower from start to finish Premier Home Pros was very professional and the communication was great. Thank you team, I couldnâ t be more impressed. Austin was our technician and was very professional, and incredibly thorough. The results, outstanding, our Shower looks amazing! The attention to detail and quality of service were exceptional. I highly recommend Premier Home Pros for anyone looking for a great experience with their installation and outcome. Austin you were phenomenal. You went above and beyond with your service skills.

The service was great but had some minor complaints. First of all the salesman said they would cover all walkways...and they didnt do that also they didnt close either of the two doors causing LOTS of dust through out the house when it would of been confine to only one room. Last is they caulk outside the shower doors that i feel was unnecessary. It looked very unprofessional it was not straight and neat. They came out and tried to remove it but could not all the way. They were going to replace the new shower doors hardware but my wife and i decided we didnt want our news shower doors remove and new holes drilled into our new shower wall.