Geek Squad - Best Buy

We like them. We had looked around and found what we really wanted for the best price. Our overall experience with them has been excellent.

They took a lot of time to figure out the problem. They were very personable, and up front with me. They resolved the issue and gave a good service.

I purchased my dell through best buy. It was still under warranty when it broke. Upon taking it in for warranty applications, the store techs could not find a problem. It was under warranty, so they wanted to charge me $100.00 to retrieve my information off the hard drive. Without giving me some kind of diagnosed problem. It was stated to me that to be able to check it out in house by a service tech, which could take up to 3 -5 days, but in doing so I would have to sign a disclaimer form. In the process of reading it, I disagreed with several items within it. If I did not sign the waiver or purchase the retrieval of my information, they would not service my computer. It was verbally told to me that they try and save your information but can not guaranty it. At the same time they said that it could be a simple problem or a difficult problem. Upon doing so, with in three day of being in the service center, they called and told me it would have to be sent to dell. They still didn't know if I would lose my information or not. In the process of this, the person calling me said I would now have to purchase the data backup plan, even though there was no diagnosis. They sent it to who I thought was dell. They stated it could take seven to ten days. I got a automated call stating my computer was ready for pick up at best buy. The following day I got a call from the geek squad, asking me if I wanted them to retrieve the information from my hard drive for $259.99. Upon getting my laptop computer from best buy, they stated to me that they replaced my hard drive. All of my information is gone. Personal, work related, and school information. When I did call and speak to the geek squad, the stated that if the hard drive was to be replaced under warranty then the old hard drive would become the property of dell. I spent two and a half hour calling dell and the geek squad and nothing has been resolved.