The Cleaning Authority

I thought they did a really good job. We decided to go from just one cleaning to monthly cleanings.

very well. they cleaned the bath rooms, the kitchen, the bedroom and the living room. They were very professional and did a very good job.

Brett and Lauri are my team. They come on time and are so nice and friendly. They do a fantastic job. I'm especially appreciative of how clean they make my kitchen and bathrooms. Sparkling!

Very good service! Very responsive, attentive and helpful!

We have been using this branch for 3 years. Very little issues, and if they do arises a quick email has always corrected the issue. You are paying a small premium for them over other house cleaning services, but when it comes to my house I want to feel comfortable with the people who are in it when I am not home.

The company appeared professional by arriving to the estimate on time, explaining their services, and then showing up to the initial clean A on time. The girls were kind enough as well, so that was fine. Upon walking through my home after they left I found most of the items on their check list to be forgotten. I immediately emailed in to the company to let them know about my disapointment and that I am not one to normally compain or ask for money or anything like that. As a small business I know how things can go wrong from time to time and how negativity can impact the business. I called at the end of the day once I didn't get a reply to my email that morning. It seemed I was talking to someone in their car and they said they would have someone call me. When the man from the office called he asked what I would like to do about the situation. I let him know that I didn't know as this is the first time I've hired a company to clean and asked him what the protocol for something like this is. He said he wanted to refund my money and take me off of their rotation! While I can appreciate the refund, I wasn't seeking one. I was seeking a remedy like maybe coming back out to finish the work. In a second email earlier in the day, at which time I still hadn't heard back from them, I suggested that the girls didn't seem to have enough time and that they did a better job upstairs where they started than downstairs when it seemed like they were racing a clock. I realize my home needed a lot of attention which is what the initial clean A is supposed to do for kitchen and bathrooms. It seems to me they should have scheduled for a longer period of time and rightfully charged me for it. I am not adverse for paying for service. Items they didn't even attempt: Bath tubs Ceiling fans Blinds Missed half of the living room floor. Didn't even pull the dining chairs back from the table to sweep under it. Cobwebs in bathroom, which was on the "detail clean" list. No grout scrubbing Didn't wipe down appliances or fully clean the glass stove top. I really could go on, but I think you get the idea. The man said there were places they couldn't get to because of furniture and boxes to which I informed him I wasn't referring to. None of the items I am referring to were cluttered or had anything at all in the way. I more than understand not getting to certain places due to obstacles, but again, I am not including those places in my review! He then hung up on me! Since getting off the phone with them, they have in fact refunded my money but that doesn't negate a poorly and incomplete job done. If your house is already clean then it might be ok to hire them. I feel I gave ample opportunity to admit a margin of error, but not even so much of an apology for them. Just very disappointed.

House was cleaned from top to bottom! Floors are shiny, counters are scrubbed, dust is gone! Thanks Cleaning Authority!

They're very professional and very helpful. I have to call the office because I sometimes can't get into my account over the computer. So they've always been very helpful that way. The team when they come to my house to clean what I like number one is that you get the same team all the time. It really is nice because when you have little things you want done this way or that you don't have to keep retelling anybody because it's the same team that keeps coming. They come in my house with their equipment and the next thing I know they have split apart. One goes upstairs and one goes downstairs. They work hard. They have a system where they will clean the water kind of places in the house really, really, really carefully. Then the next month they get on the living areas really, really carefully. But always everything gets vacuumed dusted, the floors mopped, the bathrooms are cleaned. That is all regular stuff. When it's the month to do the deep cleaning they get out the tooth brushes and they clean around my shower door. They wipe the shower door and they get the tooth-brush in there and clean the little bit of mold that might be in the track on the side where the shower door is and on the bottom where the shower door is. It's incredible. They really do clean. They have this vacuum that they wear on their back. Besides the regular vacuuming, then they take that and they go all around the edges of the walls where the vacuum does do the greatest job and they go all around with this vacuum, cleaning the sides of the walls. They wipe the baseboards. They're just really something. They make your bathroom look white and sparkling. They take that tooth-brush and they wash the quarter round panels down at the floor. I just have an amazing team. I'm very happy with them. I am handicap. They change my sheets every time. They pull the bedding back to a certain way that helps me to get into the bed and they do that every time. I don't even have to ask them about that. I can't say enough about them. When they change your bed sheets, they take one of the pillow cases and they stuff all the sheets and the pillow cases down in it, in one pillow case and they take it down and set it in the wash room for you. I really like that. I've used them for a couple of years already.

Unfortunately, the Deal apparently didn't cover my geographic area, so I had to get a refund. They were professional enough in coordinating the issue.

It was good. There were no additional charges. It was the first time I've used them. I was happy with it. There is nothing that I disliked.

We have used The Cleaning Authority for several years. We have a fairly large home, and the cleaning team comes every other week. They do a great job deep cleaning and the house is always spotless when they are done. Rhonda, one of the owners, has been very flexible when we've needed to reschedule a clean. TCA is great to work with and we highly recommend them.

2 people arrived and started working up stairs cleaning - my only regret is that I did not buy enough hours. I purchased a special for 4 hours 2 people. I should have had designed things for them to do to plan my time wisely. All in all they did a good job.

They have a very good system of rotating cleaning, starting with a deep clean. From then on the teams are to maintain the clean, rotating the emphasis on various rooms from week to week. It went well for a long while and then my team seemed to lose heart, and the team seemed more rushed to finish the clean and things were getting missed. I should have complained so I have to shoulder some of the responsibility, but that's not my strong point. |If you get a good team, you'll be very pleased with the system. |Would I use this provider in the future? Maybe, if they could ensure me that I would have a good team.

I really like their service. They are customer service oriented and really want to do a good job. WE have a dog that sheds and sits on our furniture. They make sure to do a thorough job especially cleaning areas like that. They switch things around to accommodate my schedule and they are responsive especially during the holidays.

The service has been okay. Their detailed cleaning is not as detailed as we expected. However, they do a good job with our hard wood floors which can be a pain. They have been really good about changing our days to meet our needs especially if we have visitors.

When I first set everything up, they came out initially for the assessment to look around and gave me an estimate They have only raised the price once since I have used them. They do a good job in all of the areas of my home. Dan is my favorite to deal with. He used to be one of the managers and I always request him to be on my team. There have been times when I requested them to come back to re address things but 90% of the time I have no complaints. The price is lower than their competitors and we have been pleased with service

They are very prompt, professional, and personable. They really cover all the bases and do a thorough job. They are not the cheapest, but the quality of the work is definitely worth it.

So far they have done a good job. They are very personable and show up on time. I have been pleased.

I very much enjoy having The Cleaning Authority come every week. I have a great relationship with the girls and their managers. They are all very attentive to my needs and do a great job cleaning. I'm very happy.

Things went very well. They were professional. They have a rotation system I like one area each time gets a deep clean; I love this system so you don’t have to do a full deep clean in just the fall or spring. Their employees have always done a good job. They always come on time and follow instruction we leave behind for locking up once they are done. I feel the prices are extremely competitive for the services they offer.

I've been a customer of The Cleaning Authority for approximately two years. They do a fabulous job with my home. They are prompt, professional and polite. It is a joy to go to work and come home to a clean house! My hardwood floors shine! So pleased!

After they left my home, I noticed they did not do a thorough job with cleaning my home. The floors were not cleaned correctly, they didn't dust the shelves in my office, and there were scratches on my countertops. I called him and he said he would come back out to my home to restore the floors and dust the shelves and complete the work. He comes back and he doesn't even take off his shoes and he argued with me on how clean it was. He was also saying he wanted to add additional charges for further assistance. He stomped out and said I was not his kind of customer and he also refused to give back my house key. After reading the reply from this company, I wanted to update my review. They never let me know about leaving my key, we found it under the mat of the front door on accident from cleaning off the snow, so we have no idea how long it has been there. And they never refunded me any money, in fact, they charged me for the cleaning the same day they handed me the letter of terminating me as a client. I would like to see the verification of them refunding me the money to my credit card. I believe it was very unprofessional of them to respond to my review after 8 months of not hearing anything.

My last experience with The Cleaning Authority did not go well. My kitchen floor was left uncleaned, I contacted them, and they would not fix it. Over the years, they would only do surcface cleaning, not deep cleaning as expected.

UPDATE: As of today, May 21, 2013 I am delighted to report that The Cleaning Authority sent a new team to clean my house spotless last month and then again today. Let me clarify, too, that when I stated previously that I had spoken to the company several times I was referring to the cleaning team themselves. After looking at that statement I feet it was misleading. My mistake. I apologize to any members that were mislead by that statement. Today I received a call from the owner, Rhonda, which reminded me of the customer service from back in the olden days (smile)! Her first concern was my happiness with their company and believe me I felt it. Secondly that I make concerns know to the management so they can use it as additional education to make their service better. I agree. My experience with last months cleaning, today's cleaning and this phone call has restored all my faith in The Cleaning Authority. The work has returned to superior status and Team 4 even does little extra's for me as I am handicapped. Wish I could put a photo on here of my sparkling floors! This is the service that sold me in the beginning and I couldn't be happier!!

They are prompt and do a nice job. I am satisfied with the the cleanliness of my house when they are done. They are also trustworthy and that is important in a cleaning crew as I am not home to supervise them