Helmick's Exterminating Co

Contacted for services. Came out the same day and gave me an estimate. Told to go ahead with the extermination service. I did not hear back from them for over a month. Called today and Mike told me he had been busy with his new home and had forgotten about us. I find this very unprofessional. We will need services on a regular basis for several building sites and need someone we can rely on.

It didn't happen. They didn't show and didn't do any work.

He did a great job. There was an immediate response. He has a thermal detection unit, which was nice. Others don’t have that type of equipment. He explains things well and he is available to answer questions.

One year later, we cannot get the company to return our call or schedule an appointment for an annual inspection. Five phone calls to the office within the last 60 days ... Each time a guy in the Mt. Vernon office (who I do not find professional at all) takes my name and number and states that someone will return my call - and they don't. During my last call two weeks ago, I expressed my frustration that no one was returning my call and asked if I could simply get an annual inspection appointment on the calendar - even if it was months away - and the guy just said he'd try to "page" the owner and let him know. Still waiting. Needless to say, I've given up on Helmick's and we will be seeking another provider for Termite protection service. Helmick's was quick to schedule our initial appointment and take $800 - but they misled up in belieiving that we would be able to extend our contract and service each year for $150 per year. There has been NO service after the sale. I have a hunch that if I called and said I was a new customer with an infestation, they would be here tomorrow. I've concluded that they are quick to schedule initial contracts and infestations as that is where the money is - but they clearly do not live up to their promise of annual service extensions.

It was not a complicated job. The yellow jackets died, and no others ever came back. The end result was good, and we would consider using their services again. Their appearance wasn't the most professional, and they spilled some of the poison (a powder) on the siding and patio without cleaning it up. That chore was left to us.

We were having a terrible experience with the termites because we were changing our front door. They gave us a quote, and they stood by their quote. They came out and were very professional. They didn?t destroy any of my flowers or anything. It was wonderful, and we had a great experience with them. **********UPDATE********** Checking My Reviews, needed to update this one. Helmick's Exterminating Co., Original owner gone... son took over the business. Finally got a hold of Helmick's, he came to check the house, still did not fill monitoring stations. Could not find the source of the new problem. Decided he would need to drill (unsightly) holes into our back cement patio. We showed him where we thought the problem was, still near front door. He decided he would need to drill into the front cement porch and basement block as a could be fix. It was suggested he drill into the mortar as his father did. He argued that his father didn't and they don't drill into mortar, as his father did. Also said he couldn't find any paperwork on us, so I asked for our money back. It was left for us to call and schedule another appointment. We did called to scheduled a time for him to come back, he said he had found our paperwork and found out his father did drill into the mortar. We had an emergency and had to cancel that appointment. Never heard from him.... never got the monitoring stations filled.