Bill Bolton Handyman Service

Bill replaced all of the screens in each of our windows. My husband bought the wrong type of screen, so the screen ended up being really flimsy. Bill came back out and re-screened each window with the correct screen for $50 more.

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He provided the estimate quickly, and agreed to start the job promptly. The price seemed reasonable, and he seemed to have a good plan as to how to proceed. Rather than micromanage, I let him and his helper proceed with the job, but when I came out at one point I quickly noticed that the poles were placed in a way that they would not clear the small fence -- there would be no way to attach the trellis to them. I pointed this out, and he quickly agreed, stating that his worker had not been paying attention. The cement hadn't set, a new hole was dug, and the pole was replaced. I went back to work, satisfied that Mr. Bolton was on top of the job. When I returned later that evening, it was immediately apparent that yet another pole had been badly misplaced. By this time the trellis work had been attached and the cement had set up. The trellis was obviously "bowing" on one side, and it was clear that it would only be a matter of time until the pressure on the trellis would cause it to detach from the pole. And that is now what has happened. When Mr. Bolton stopped by to pick up his check, I pointed out the problem, and he was not pleased. Even though he agreed that the pole had certainly been placed in the wrong spot, he assured me that the trellis would not pull away. He told me that if I was dissatisfied he would redo the job -- for a price!!!

I see that the provider posted a response.  I know that he is no longer in business, but in case he goes back in business, I want to report that there is nothing in his response that is true at all.  There was no "mind changing" on my part, and no request at all beyond the desire to have the job completed as we agreed.  Any contrary statement from him is false.