Dunkin's Diamonds

Description of Work: My husband and I took in 4 rings, including my wedding ring set, to Dunkin's Diamonds, New Towne Mall, New Philadelphia, Ohio, for repair on March 12, 2015 . Of these 4 rings, they lost my wedding ring set and did not properly repair a sapphire ring. The jeweler, Everett, examined my wedding ring set and marked 14 prongs that needed re-tipped. Store clerk # 207 put my wedding rings in an envelope for repair and that's the last time I saw them. Bottom line is that they never found my rings and we have never been compensated. In an email to me on April 11, Mr. Michael Tisevich, General Manager, apologized for losing my rings. He told me that he and his staff had searched everywhere and he was convinced that my wedding ring set was lost by his store. He also stated in that same email and told me personally, that he needed to know what would make me happy and how I would like for him to proceed. He offered to make a new set for me but that is not what we want. We told him that, after 45 years of marriage, the only thing that would "make us happy" is for them to find my wedding rings. In lieu of that, we expect reimbursement. My husband and I will then shop together as we did many years ago for another wedding ring set wherever we choose to buy it. We should not be forced to accept a replacement ring from their store. Mr. Tisevich acknowledged the value of the wedding ring set at $5,198.00 verbally and in a hand written letter and admitted it's loss was their responsibility. Kimberly Orick also also offered to reimburse us $90 for the repair of the sapphire ring. In one more attempt to get resolution with the company, my husband emailed Dunkin Diamonds owner, Stuart Dunkin, who has stores in both Ohio and Florida. His May 13th email states: "To: Stuart Dunkin, Dunkin's Diamonds This message is another attempt to secure resolution regarding the jewelry that was lost by Dunkin's Diamonds (New Philadelphia, Ohio store). It has now been over two months since all this began, and no resolution has been reached regarding adequate compensation for my wife's loss. Please understand that she is the injured party here and it is the responsibility of Dunkin's Diamonds to settle this to her satisfaction. Over the past two months, we have had numerous conversations, emails, telephone calls and visits to the New Philadelphia store in a good faith attempt to resolve this. While I understand your desire to reduce the financial obligation of your company, I hope that you can understand that this is not our concern. Dunkin's Diamonds is fully responsible for our loss. Plain and simple, whether by negligence or design, this jewelry is not in our possession, and we see no prospects for its recovery and return . Your staff has admitted the loss and the store's responsibility. In addition, the loss amount has been agreed to at $5,198.00. Whether we subsequently purchase a replacement set from your store or someone else, will be our decision alone. Again, what we want is a monetary settlement in the amount of $5,198.00 (plus $90.00 reimbursement for the repairs to the sapphire ring. This was previously agreed to) for a total settlement amount of $5,288.00. Remittance may be sent to (name eliminated for privacy...see original email to Mr. Stuart Dunkin, Owner of Dunkin's Diamonds) ." ------------------------ Mr. Dunkin's response email on May 13, 2015, states that all he can offer is to make a new ring for me; no offer of reimbursement. At this point, we are not comfortable with Dunkin's Diamonds customer service, repairs or security of jewelry we take to them to be checked or repaired. We should not be forced to accept rings they make as a replacement. It's not our fault they lost my rings. This has been very emotionally distressing for me. Can you advise or assist us with resolution? Thank you,