Travis Stevens Roofing

The representative, Tony, stopped by our home as he was in the neighborhood doing door to door sales and asked to inspect our roof. He concluded that there had been storm damage and that we should ask the insurance to replace the roof. We made an appointment for him to come and talk further with us. When he came to this appointment he seemed very rushed. We had several questions regarding whether there were any other damages such as damage to the flashing. Tony kept avoiding our questions regarding this and would divert the conversation to say that the company would be giving us free upgrades such as a 3-D roof. He went on to tell us that the company would not give us an estimate as to what the roof would cost, that this would be up to the insurance adjuster to determine. He wanted us to sign a paper indicating that we were allowing TSR to do the work. However when we read the paper it said that there was an additional sheet of the "contract" that should have been included but they could not produce it for us at that time. We asked that this paper be sent to us via email before we sign anything. At that point Tony abruptly finished with the meeting and would not answer any further questions for us. He stated that he would have Travis, the owner, email the paperwork to us. As he was leaving we asked if he had our email and he said no, and asked that we text the email address to him. As soon as he left I did text him our email. Later the next day I received a call from Tony stating that we would need to contact Travis to talk to him to get what ever further information that we wanted, including the additional paperwork that we requested. We did leave a message for Travis. He did return the call leaving a message for us to call him back. We did try to call again, however he never answers his phone. As we thought about the interactions we became concerned about the quality and integrity of the company since they could not, or would not, produce the paper work that the contract clearly stated should have been included. We left a message with Travis indicating that we would not be using them to replace our roof.

Travis and his crew were very nice, showed up for inspection to identify the source of the problem, as well as other issues in need of attention. But then they decided we needed a whole new roof, and we should get insurance to pay for it. It felt like a scam. The rep was a former adjuster and had a long discussion with me about it, completely disregarding my request for repair. I requested estimates on the repairs to review and said I’d get back to him. Estimate never came. I called, got apologies, no estimate. After several weeks I gave up. I guess they are only interested in my business if I want an entire new roof via insurance claim. So don’t bother unless that’s what you need; other requests are clearly not worth their time.

Great! He inspected everything and pointed our the concerns of someone with a knowledge eye to keeping water out of the house. (gutters, pipe boots, touch-up painting, where fascia needs to be replaced.

Excellent! Beau Steinman answered my questions, seemed to do a thorough job checking out my roof, and addressing those areas that needed some minor repairs to help prevent trouble. I will definitely use Travis Stevens Roofing, L.L.C. again in the future! Beau instilled in me confidence in his knowledge about roofing systems, and confidence in his integrity. Thank you Beau and Travis Stevens!

He did a little repair but not much. He did give us a good feel for when we are going to need a roof replacement. He looked for damage and didn't see much, if any. It was mainly an estimate and an inspection. He gave a thorough explanation of the repairs made.

Great. He showed up promptly. Took pictures of my roof. Warned me that I needed to trim back a tree. Said I would need a pipe boot in a year or two.

Beau was prompt, courteous and professional. He completed the inspection and tune-up to my satisfaction, including identifying and repairing what he felt was the source of the leak, telling me to wait for a couple of rains before I had the inside damage caused by the leak repaired, and that if it wasn't fixed that he would come back.

The communication was quick and consistent. They took their time checking the roof, attic and making minor repairs. I let them know that I was concerned about a downspout that had come away from the house and they repaired it as well, though it wasn't a part of the deal I purchased. I was very happy with the quality of the work and the overall professionalism that was demonstrated and I would definitely hire them again.

I couldn't have asked for better. Travis and Beau came out the day I called them and were on top of things from that time on. The price they gave me was great (keep in mind this will vary based on your own particular situation) and the work was done very quickly. One of the workers even took down an old antenna for me. When the work was done the site was clean, and there were no old shingles or nails on ground. And best of all they always treated me like they were glad to have my business and not like they were doing me a favor. I have another house that will be needing a roof in a few years, and my one and only call will be to TSR.

The crew was nice, professional and worked hard all day to get the job done as quickly as possible. The company was also quick to respond for a couple of follow up items that needed to be resolved. Very responsive and professional. Would recommend them for any jobs that need done and would use them again if necessary!

Travis and Bo arrived promptly. You never know what to expect when service men comes to your property. So I was expecting to hear that I needed a new roof. I explained to them the issue I was having and Bo went into the attic and was able to see that there were no damaged wood nor did he see a path of water traveling along the walls. He then went on to the roof and there was a small area that only needed caulking. Caulking was included with the purchased deal. The weather was bitterly cold and we agreed that Bo should return to complete the caulking job. He called me the first day that the weather was decent and said he was headed to the property to caulk. I asked Bo if he would forward the pictures he had taken in the attic because I would like to include them should I sell the property. He emailed the pics and said that he was sure that the caulking should stop the leak that I was having because there was no caulk at all. I have not had a leak and the water stain has not increased and the drywall replaced. I'm thankful for hard working honest people. More companies should be be honest because word of mouth may make or break a company.

Our insurance guy came out and provided estimate to replace a portion of our roofing due to tree damage. Beau came out and requested complete replacement due to a clause we had in our insurance contract. He ended up getting our whole roof replaced!! We even performed some of the lower level repair work that needed done on the inside of the garage and we could take that off our deductible cost. Even with 2,000 dollar deductible and we got a whole new roof only paying out 900 bucks! Roof looks awesome! Can't say enough good about beau

I called Travis to inspect a leak in my roof. He answered the phone immediately and was able to see me within the hour. He and Beau arrived, assessed the problem and were able to fix the roof on the spot. They were extremely pleasant and professional. I would highly recommend them and am thankful for their prompt assistance!

It was excellent very professional and no problems afterwards.