Description of Work: The agent never returned a call or visited. Supposedly they have a good reputation, but they were useless to my family. Another agent sold our home in 7 days for more than we were asking. Who needs them?
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from The Raines Group
I was disappointed to read this review. I would appreciate any additional detailed information Mr. [Member Name Removed] can provide so i can research this matter further. Our staff is required to document all potential client calls to our office. I have reviewed the call log from 2015 and we do not have a record that Mr. [Member Name Removed] called our office. I have also checked our online portals and do not have a user with this name. I apologize for any inconvenience this situation may have caused. It is never our intention to not return a phone call. Our office policy is within 24 hours or sooner. It seems unfair to receive these types of ratings when we never met nor spoke with Mr. [Member Name Removed]. What can be done to have this updated and or removed? Sandy Raines
Catherine K.
08/2015
5.0
real estate agents
+ -1 more
unknown
Description of Work: Her real estate company sold our home. They were fantastic. We have lived in 5 states and they were the most professional group we've worked with. Plus they demonstrated integrity throughout the process, beginning to end!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Raines Group
We appreciate your kind feedback!.
Catherine K.
07/2014
5.0
real estate agents
+ -1 more
They demonstrated a personal interest in us, our home, and the challenge of an interstate move. They were always quick to respond no matter the question, time, or day.
Description of Work: Facilitated the sale of our home in Harrison Pond. They are fabulous - professional, honest, smart, and are very dedicated to staying in touch with all of the minute details of selling a home. If we move back to Columbus, we will call them to facilitate our home buy. Bravo to them!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Response from The Raines Group
It was a true pleasure to work with you. We appreciate your business!
Christopher B.
06/2012
5.0
real estate agents
+ -1 more
They have the top selling agents. They have good marketing agents. They are typically knowledgeable. They got my house sold in about three weeks. Their real estate commission is standard.
Description of Work: The Raines Group is my realtor. They helped me sell and purchase the home.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Real Estate Agents
FAQ
The Raines Group is currently rated 4.8 overall out of 5.
Sunday: 12:00 PM - 4:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
No, The Raines Group does not offer free project estimates.
No, The Raines Group does not offer eco-friendly accreditations.
No, The Raines Group does not offer a senior discount.
No, The Raines Group does not offer emergency services.
No, The Raines Group does not offer warranties.
The Raines Group offers the following services: Real estate.