JML Landscape Development

Let me start by saying that I am a small business owner and customer service is very important to me. We recently built our dream home and needed the entire space to be landscaped. After a great deal of research, we decided to use JML Landscaping. Jeremy and his team were absolutely fantastic to deal with. He personally sat down with my wife and I and custom designed our entire yard. He was able to show us a 3 dimensional computerized diagram of exactly what the finished product would look like. This was amazing and from that point forward we were all in! From start to finish his team was extremely courteous, professional and always on time. We get so many compliments on our landscape and hardscape. I highly recommend JML! You won't be disappointed!!

This was a pretty horrible experience. We gave Jeremy our 50% deposit in March. He had several business setbacks which kept delaying the project start until the start of August. My wife and I decided to stick with him and give him a chance - it was a mistake. His crew started work on August 7 by digging up our existing patio. On the day they were to set posts, on August 10, he finds out that the lumber needs to be pre-ordered and there is an 8 week wait. It was my impression that the project deposit was to be used to order such things, but my guess is he just took his profits up front. He just left our patio as it was and disappeared for 8 weeks. When the posts finally arrived they were rushing to get the work done - making decisions without consulting with us as they went. In fact, Jeremy was hardly ever there and it was clear his crew was never briefed on what the details of the project were. We finally hear from Jeremy on October 3 - only to be told he needs another payment for "changes". We really had no changes, but I wanted the project done so I offered him half of what he was demanding with the balance to be paid with the project completion. He had his crew stop work and leave the site as it was. It was a complete disaster. I ended up hiring a different contractor to finish the project. The summer was completely lost, as well as our deposit. If you do decide to hire him for some crazy reason, do not give him money upfront. You will regret it.

We completed the project in 2 phases over 2 years. Jeremy could not be any easier to work with! He and his crew are just wonderful! They do such amazing work and plan to have them back for other paver projects in the future. Excellent communication. Courteous, professional, very easy to talk to. They go above and beyond any expectations I ever had. Highly recommend them! We've had a ton of neighbors come by to look at their work and ask for their contact info. Just a really talented group of guys!

They did a good job. However, we had an issue with them. They were very good about coming back and correcting the issue. The issue was so small that it was not even a problem. They were very easy to work with and very good overall. Their price was fair. They were very responsive and very professional. They worked with us very easily to come up with a landscaping design. They were very flexible and we were very pleased with the outcome. We would use their services again in the future.

He came to the house and gave us a reasonable estimate for a retaining wall and patio. We had to put off the construction as my wife became very ill. He call a few times over the next year per my request to see if things were OK with my wife and understood when I couldn't do the work right then. He was always understanding and patient.

The project was delayed, due to other obligations/weather related reasons. I think this is very typical, especially as you go later in the peak season. Once the team began the job things progressed quickly. Was very happy with quality of work, materials, professionalism and attention to detail. They made sure to check that we were happy with the work/design as job progressed and were very responsive to any changes or ideas we had. We are quite pleased with the job and design and would happily recommend the company to others.

We haven?t decided who we are going with. They price they quoted me was about $8,000 for that work. We liked him and he was real friendly, on time and went out and walked the area with us in our backyard. He looked at stuff and gave us good ideas and stuff that we may not have thought of. Based on the plan he showed us, he was a little over the budget but followed what we were asking. I had no problem getting a hold of him and him returning phone calls.

Jeremy, the owner of JML Landscaping, was prompt and professional from start to finish of our project. He responded quickly from the beginning, first with design ideas and then with estimates and a final design of our project (He was very patient with us as we made up our mind on which design and company to use). Ultimately, we really preferred his professionalism, patience and quick responses to our calls and emails. He offered ideas and ultimately designed a space of about 500 square feet of outdoor space. He redesigned the steps going outside. He suggested the design in the pavers that we chose, and created a raised bed. In the future, we may have JML install two seat walls and a built-in grill. The guys who did the physical work were always prompt and professional. They came to work when they said they would and even worked in the rain at times. I observed them checking and rechecking their work with a level while they were laying the pavers, so I knew they were perfectionists. I would definitely recommend JML Landcaping to others. Jeremy wants to make the customer happy and exhibits patience with even the most discerning customers (as we tend to be). Even when we had a mis-communication throughout the process, Jeremy worked hard to make it right. We could not be more pleased with how the patio turned out.