Feazel Columbus

Feazel recently replaced our roof and gutters due to storm damage. It was a very smooth experience and we couldn’t be happier with the end product. The entire team communicated well, delivered what they promised and overall provided a top notch experience. Lots of gratitude for everyone that helped us work through the process!

Our roof was replaced in one day. The crew protected our foundation plantings and thoroughly cleaned up.

The crew did an outstanding job! They were prompt, removed two layers of shingles, replaced rotten wood and the project manager on site tightened a loose down spout! The roof looks amazing and the yard is spotless!!

Just had a total roof replacement and I am happy to say that it was a great experience from star to finish. Jason Reineck was the field inspector inspected the roof with my insurance adjuster. Jason got the whole thing started off for me and he simplified the project for me. The insurgence company sent a payment that didn’t include some off the work that needed to be completed and Feazel ran with it getting it approved and the additional moneys sent for the roof. Eric Isakov was the project mgr and Santos’s was the crew leader. They were nothing but professional. They covered and protected my land scraping and our large patio area. I found every one I worked with to be helpful and they kept me informed. I was nervous about picking a roofing company but I picked the right one. Garry

From the first time I dealt with the salesman until they finished my roof everyone was very professional and answered all of my questions a long the way. I am very pleased with my new roof.

Installation went well but communication with sales person was spotty at best

Cole P. did a great job of arriving quickly and communicating with me as a homeowner!

20 years ago Feazel re-roofed our house with steel shingles. The roof is virtually as strong and secure as it was when first installed. Over the past 20 years, there were two instances where work was needed to reinforce seams - and Feazel was out at the house promptly, making repairs under the warranty, without any hesitation and without charge. When we had the roof put on, we also had a local contractor build a two-story wrap-around deck - roughly 1,200 square feet for the second story. Feazel supplied the rubber membrane that protected our house from the weather. This year, we needed to have that second-story decking replaced. We called Feazel, and contracted with them to replace the membrane. Frank Drummond prepared the bid and worked with the decking firm. The two firms worked really well together, coordinating their schedules so that the job could be completed within a few weeks this summer. The workers from Feazel did an outstanding job, reintegrating the membrane under the existing steel shingles and preparing for the new decking. They were courteous, careful, and efficient, cleaning up daily and showing up just as they said they would. They answered my wife's questions and followed through by doing what they said they would do. They also worked really well with the decking contractor, so that when all work was finished we had exactly the deck we wanted. My wife and I found that it was really good working with Christy at the scheduling office, with Frank throughout the bidding and contracting process, and with the team of workers who came out to the house.

ok, except contractor spent hours on my roof talking to his wife while working. I would not hire them because it is under new ownership and the ratings have slipped.

My daughter had to call them several times after multiple failures to return calls/show up to estimate/forward estimate. It finally took a call to a vice president to get the estimate completed and delivered.

Feazel approached me about inspecting my roof for hail damage. After numerous conversations with my insurance carrier and a lot of effort on Feazel part, my insurance Company paid for my new roof. This would not have happened if it wasn't for Feazel. The installation went extremely well and I can't thank the team at Feazel enough for the awesome job they did for me. From the sales staff, installers and the office staff, total professionalism. Thank you

Feazel was here starting at about 7:30am the day after they dropped off materials. They were gone by 1:30pm, "work complete" Sadly it was far from done. We were left with missing drip edge, nails not pounded in around sky lights and sealant placed on top, stolen gutter guard material, they broke the J channel that holds the siding on to install the water and ice dams and didn't even try to hide it. They threw nails through some of the drip edge. Flashing was left flapping in the breeze, and some of the most egregious stuff was hidden. We were told if they found or damaged roofing boards they'd contact us and give us the option to replace. That didn't happen. They also Disconnected our bathroom vent and simply put felt paper and shingled over it. For months it vented into our attic space. They sent an inspector out after the job was "done"- Jeremy- and they were informed we were unhappy and they were not going to be paid until things were made correct. The inspector told me as we were standing in the yard that he "never seen that before" in reference to the missing drip edge. The inspector only made note of things my husband and I had complained about instead of everything that was wrong. (I was pregnant and didn't want to be on the roof, but after the second time I gladly got out there and found more things wrong) They were out here three times to fix, repair and replace items they were supposed to take care of the first time. Am I happy? No. Some of their fixes will take maintenance and upkeep - the screws through the siding being one of them. They also tried to bill an extra $1500 for materials after the job was "done"(first time) that was completely unexplained. This job has taken from November until March to "complete" and who knows what damage we've missed. I was simply satisfied with leaving a negative BBB review until they decided to try to contact my husband(4/3) and asked him to remove the review and "what could make him happy" He had zero knowledge of my review, nor the ability to remove it.

On time - Got in & out - Looks great - Clean job site - Knocked a hole in siding but fixed it

For a few months I have been finding small pieces of shingles in my driveway. Sometimes even a whole shingle. So clearly the roof needed to be replaced. I got three estimates, but went with Feazel. The materials were delivered a couple days prior to the actual date of the job, just as planned. All of the work was completed in one day. They stripped off the old shingles. Then replaced a couple sheets of plywood that were too damaged. Then installed the new roof. Finally, they use a magnetic roller over the grass around the perimeter of the house to pick up any nails that may have fallen off the roof.