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Custom Automation Technologies Inc

Stereo and Home Theater Systems, Home Automation, Home Security Systems,

About us

All the technology your home or small business needs! Home Theaters, Media Rooms, Home Automation, Music, Lighting Control, Shades, Security, Cameras, Networking & Wi-Fi, Universal Remote Controls, Voice Control, Assistive Technology. CEDIA member. In business since 2001.

Business highlights

24 years of trusted experience

Services we offer

Home theaters, surround sound, flat screens & installation, scene lighting, automated lighting, whole-house audio, audio, video, home automation, touch screens, remote controls, structured wiring, security, cameras, networks, phone systems, intercoms, assistive technology for the disabled.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.945 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
4%
3
0%
2
0%
1
2%


Rating CategoryRating out of 5
quality
5.0
value
4.8
professionalism
5.0
responsiveness
4.9
punctuality
5.0
Showing 1-25 of 45 reviews

Harriette R.
10/2019
5.0
home theater design
  + -1 more
We couldn't be happier with the work that Dan Hoehnen and his son Tyler did for us. They suggested the new hardware we needed, acquired most of it for us (we got the new TV ourselves), installed all the stereo stuff, using our existing speakers, which saved us quite a bit of money, wired and mounted one new TV and moved two others around to different locations. They ran into some [not unexpected] networking issues and they worked on them until they figured out how to fix them and stayed until they got them fixed. They also spent quite some time training us on the new Control 4 system and how it can be used to control both music and TV in four different locations in the house. They have also been very responsive to a couple of fairly small difficulties we've run into since the initial installation was completed. We highly recommend Custom Automation Technologies, Inc. and highly recommend them for any AV or other home automation anyone might be considering.
Description of Work: Replacement of 15-year old stereo system w/addition of TV integration

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Becky K.
02/2016
5.0
home theater design
  + -1 more
Dan Hoehnen did a terrific job of installing a new 11-station intercom system to replace an existing system that was worn out. He arrived on time, was exceedingly professional and got the job done perfectly!! I would highly recommend him to anyone looking for any kind of home theater, surround, audio or other electrical/technological items throughout their home!
Description of Work: CAT installed a full house new intercom system to replace our old system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

JON & THERESA B.
11/2015
5.0
home theater design
  + -1 more
Went well. Solved the problems and provided a realistic and economical solution to our problems.
Description of Work: Re-worked existing media room for projection TV using wireless technology.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Julie G.
04/2015
5.0
home theater design, home security systems
  + 0 more
Cannot say enough good things about these guys! On time, pleasant, and overall great service and follow up too. And if you leave a message you'll get a prompt call back. We had some problems with our internet & modem that affected equipment that they had installed and Dan took the time to help us with that as well and get things back up and running. Don't look elsewhere, use this company!
Description of Work: We've done quite a few different things with CAT -- home theater, whole house music, intercom systems, outdoor cameras, and most recently outdoor speakers -- at different times over the past few years, all with great results.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Brandon B.
03/2014
5.0
home theater design, home security systems
  + 0 more
dan is a very smart and professional person. He made one trip out to diagnose the problem then sent me information on what he could do to fix it. I liked that he gave me a couple options to choose from and told me the price on both. you can his expert opinion and he gives you advise on what would probably be the most effective solution.
Description of Work: had to fix my hdmi cord that was behind my fireplace and bunch of drywall.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$582

Jaime S.
02/2014
5.0
home theater design
  + -1 more
Everything went smoothly. No complaints. Will use again and highly recommend.
Description of Work: Installed 84 in tv. Hide wires, set up home network, extended wifi. Many many more.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Nancy W.
12/2013
5.0
home theater design
  + -1 more
Dan, owner of CAT, made his recommendations with consideration for a spectrum of price points, and suggested that the most expensive choices were NOT necessary, based on the size and acoustics of my room. He then suggested that I purchase the TV at a retail outlet, as I could get a better price there than he could afford to do, based on mass marketing price breaks. He then delivered the accompanying components and installed all in an existing furniture cabinet. The changes to the cabinet were done neatly and with no external change or damage to the furniture. I will use the company in the future for all my electronic needs and will recommend to anyone that they consider CAT for their needs.
Description of Work: Dan Hoehnen, the owner of CAT, has installed and maintained the speaker and receiver components for my home entertainment system over the course of my move to my current address. I replaced my older television in July, and Dan integrated it with my existing receiver equipment. In November he made recommendations for upgraded equipment, since I was experiencing synchronization issues with the older components.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

ED O.
02/2013
5.0
electrician, home theater design
  + 0 more
Dan, the owner, came out and installed a sound bar in one room and also troubleshot and solved a sound problem in our home theater. We had no sound in that room and he found the problem in just ten minutes. He did the proper installation of the sound bar as well. He gave a fair price and did the job correctly. I will definitely call him again to hook up my sound system wherever I move.
Description of Work: Sound bar installation and no sound in room needed fixed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

SUSAN L O.
01/2013
5.0
home theater design
  + -1 more
As usual Dan was professional, pleasant, and prompt. He and his assistant were great to work with and did the job well. I would recommend his company to anyone.
Description of Work: Dan had installed TVs for us before so when we wanted to have a TV installed over the fireplace we called Dan. Besides running cable and electrical through the walls and over the mantel, they installed an adjustable TV mount and TV upstairs and installed a new TV downstairs; both were complicated by multiple input devices.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$999

Mary K.
12/2012
5.0
home theater design
  + -1 more
Dan took my call very promptly and assisted in finding out what part we need for the theater speaker, ordered for us and replaced the part. We are happy with our experience with Dan.
Description of Work: Dan replaced part for a theater speaker for us.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$236.81

Gustavo R.
08/2012
1.0
home theater design
  + -1 more
They quote me over the phone over 1K and did not bother to come to my home to see it. They told me they could not do it in the next 2 MONTHS!!! are you kidding me? I guess they have too much business. They should stop paying Angie's list to be on top. They do not need more Angie's list costumers.
Description of Work: just called to get an estimate

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Custom Automation Technologies Inc
Please see our other reviews as this is not an accurate representation of our company. We did no work for the member and only spoke to him briefly on the phone. We usually are scheduling new projects 1 to 3 weeks out. However, we do sometimes get busier than normal. At the time of his call we were very busy and any projects requiring 2 men on-site had to wait about 8 weeks. While it is very hard to say "no" to any work, we pride ourselves on the work we do and taking care of our customers. Trying to squeeze in the member's project sooner would have meant that a current project would have been delayed. There was no point in going to his home since we could not perform the work within his desired timeframe. Member, I hope you were able to find another company that could complete your project in the timeframe desired.

Colleen C.
01/2012
5.0
home theater design
  + -1 more
Great! They have ability for online bill pay which is an added convenience.
Description of Work: Dan was so helpful in removing the theater equipment installed by another company in our previous home prior to our move. The previous company we used was responsive when starting out their business but was too busy to even return my repeated phone calls and emails and basically told us to do what we had to do to find someone else to remove the equipment in time for our move! Dan was super responsive in the small amount of time we had. He installed all of our TV's, stereo equipment, AppleTV, etc in our new home. He and his staff spent at least 2-3 different days here getting everything just right - it was an overwhelming maze of wiring in the new home but everything works great. He recommended wireless products to integrate our IPads and IPods and even found a remote to work an ancient TV left by the previous owner. I recommend to my friends and clients repeatedly and no one has been disappointed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Philip B.
09/2011
5.0
home theater design
  + -1 more
It went fine. They were very helpful and did everything I asked. He explained what he was doing.
Description of Work: I used Custom Automation Technologies because I bought a new TV and I needed the sound system and the satellite hooked up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JON G.
07/2011
5.0
lighting, home automation
  + 0 more
I called the company looking for some guidance with a fairly complicated home lighting/automation/stereo system installed in our new house (old house but new to us) by previous owners. The documentation i had was limited and incomprehensible, at best. Dan Hoehnen (the owner) called me back and we worked out a consulting agreement. He came over this morning, and together we figured out how to program the system (which he didn't install and does not frequently install that brand). He showed me how to program, and then even lent me a couple of his devices to allow me to continue to map out the system and program the remainder of the system myself. I am sure we will hire CAT again in the future to help us with the A/V system in the house.
Description of Work: Helped me program whole home lighting system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

David R.
03/2011
5.0
home theater design, home automation
  + 0 more
They did a great job. He took his shoes off because it was the middle of winter. He laid his tools on a blanket. He was a great guy and professional. He involved us. He made sure that he set it up and we were getting what we wanted before cutting any holes. I recommended him to anyone. He gave me two options. The option that he suggested saved me about a hundred dollars.
Description of Work: He installed a big screen and hung it on my wall. I had a TV in the kitchen and he moved the wires behind a wall and made it look neat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

Steven C.
02/2011
5.0
home theater design, home security systems, phone wiring, home automation
  + 2 more
I rarely use the word excellent. However, when it's accurate and well deserved I feel the need to share this information with other consumers. Simply the best. Thanks Dan for allowing us to experience and enjoy our home in another dimension. I highly recommend Custom Automation Technologies.
Description of Work: We built a large home and needed a company to design and install an A/V system with security, phone and communications unique to our lifestyle.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150,000

Robert C.
12/2010
5.0
home theater design, home automation
  + 0 more
The whole process from start to finish was outstanding. All too often today, hiring a contractor for any type of work in one's home can be a crapshoot, at best. No need to worry with CAT, Dan and company are top-flight ! Excellent communications (re: scheduling, project scope, recommendations, etc.) have been maintained at all times, pre- and post- job, and working with Dan and his associate Mike the day of the install was both informative and enjoyable. Dan and Mike have many years of experience in the field, both personal and professional, so they will definitely be able to meet your needs no matter the scope or scale of your project. Finally, all work was done in a timely, professional manner, and they were neat and respectful with regard to one's home. I will definitely not hesitate to use CAT again in the future, and am in fact considering a distributed / multi-zone music system already.
Description of Work: I contracted with Custom Automation Technologies (CAT) to do a tricky post-construction, in-wall HDMI cable run to a TV nook which several other companies said couldn't be done. I also had CAT run hidden speaker wiring for all my home theater / audio speakers, as well as add several runs of CAT5e to complete the networking of my home. Their pricing was very fair compared to the competition, esp. since no one in the field of Home Theater/Audio gets an "A" grade on price from me - it's no longer an inexpensive "hobby". Last but not least, they were available to do the work within a reasonable amount of time, whereas most of their competition will keep you waiting for weeks just to get an estimate.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Mason P.
11/2010
5.0
home theater design, home automation
  + 0 more
C.A.T. was one of three businesses invited to propose solutions to my A-V problems. Dan, owner of C.A.T., was chosen to be 1 of the 3 based on his outstanding record with Angie. He responded promptly to my call, visited with 24 hours for "recon" visit, proposed phase I work which he did a few days later, then proposed phase 2 work, which involved my purchasing new equipment for him to install. All along we had frequent email contact regarding his recommendations and plans for next visit. I worked along side Dan, as his assistant, and enjoyed my time with him. He is totally competent, does whatever is needed to complete job, fast worker, and respectful of your house. The total cost of my project done by Dan was less than half of the written proposals from the 2 other businesses.
Description of Work: Dan solved several audio, visual and wiring problems with my entertainment center and helped to spec new equipment that he installed, including a complex TV mount.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,400

KATHLEEN S.
01/2010
5.0
home theater design
  + -1 more
They were excellent. They were outstanding. They came out the day of our move because we needed some advice while the movers were here so we would have a sense of where things needed to go. Then, they told us that they would be out within the week and they were. We have used them more than once. I highly recommend them. They were very, very good. The price varied because we had quite a few things done. They did a great job. Their professionalism is just excellent. Everything was just outstanding. We really appreciated what they did for us and were very, very pleased.
Description of Work: Custom Automation Technologies did some wiring for us and mounted a TV on the wall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steve S.
11/2009
5.0
home theater design
  + -1 more
Dan was a pleasure to work with. He promptly responded to our request for an estimate, and the estimate was reasonable. He was able to schedule the work at a reasonable time, and then was punctual in keeping the appointment. The work was done as expected with no issues. A professional experience from start to finish.
Description of Work: Dan ran wires behind our wall so that our TV mounted on the wall has no visible wires.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$227

KARMA M.
08/2009
5.0
home theater design, home automation
  + 0 more
Dan and his partner arrived at our home promptly for the first visit for an estimate. They made recommendations on which Audio system to use and how best to installed it in our home. They also provided different options for installing our TV on the wall in the basement. We have Superior walls, so it was not a standard TV install. After the initial estimate, Dan was able to find lower priced equipment, so the work was completed under the estimated price. During installation, Dan took the time to ensure everything was installed properly. He was also very patient to ensure we understood how to use our new audio system. We ran into some problems with the Amp on the Audio system after installation. Dan promptly came back to install an upgraded AMP at no additional charge. We were extremely pleased with their professionalism and finished work. We are enjoying our audio system (and TV) and would highly recommend Customer Automation Technologies!
Description of Work: Installed a wireless SONOS AUDIO SYSTEM with in-ceiling speakers and outdoor speakers. Also, installed 58" plasma on the wall in the basement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

EVELYN E.
05/2009
5.0
home theater design
  + -1 more
I used Angie's List to locate Dan. I read the blurbs that people had written about companies and chose Custom Automation Technologies because someone else had the exact thing happen to them and Dan was able to solve it. Dan is the owner of the company and he is the only person we dealt with. He was easy to talk with and didn't talk over our heads like a lot of techies might. Our system is still working fine and we are enjoying it immensely thanks to Dan.
Description of Work: We had moved into a home with home theater projection system. We didn't know how to operate it. The first time Dan came out he was able to get the system working for us and to teach us the rudimentary skills we needed to operate the system. The second time he came out he installed a Blu-Ray DVD player, integrated new DVD player into existing programming and calibrated receiver and audio projector video. We also purchased the Blu-Ray through him. He also installed an etheral 2 meter HDMI cable. When we have questions we can email him and he will answer via email if he can. He was easy to work with and didn't mind repeating directions if we didn't understand.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$880

TERRY L.
01/2009
5.0
home theater design
  + -1 more
Overall, the experience with Custom Automation Technologies was great. Dan is very good at responding and following up with his customers. There was never a doubt that he was going to make it right for me.
Description of Work: In May 2008 Custom Automation Technologies (CAT) installed a home theater in my lower level. In January 2009 the receiver began shutting down spontaneously. I notified the owner Dan Hoehnan via email and he quickly responded and asked me to run a couple of quick and easy tests. Once he had the results, Dan advised me that the unit was under warranty and he would take care of it. I told him that I did not to send it out for repair and would prefer another brand of receiver. He agreed and came to my house within a couple of days and replace the unit. This also included resetting the universal remote to be compatible with the new receiver. During the installation and set up Dan discovered a problem (caused by me), diagnosed it and repaired it at no charge. The new receiver is working great and I am satisfied with the overall experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

ED O.
09/2008
5.0
home theater design
  + -1 more
He was very professional, prices was very fair, I would recommend him to anyone. He's a perfectionist, honest and does what he says.
Description of Work: He integrated my entire entertainment system together, added a universal remote, he taught me how to use it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

TERRY L.
05/2008
5.0
home theater design
  + -1 more
The work went extremely well. Dan Hoehnen (the owner) was very good at following up after the original estimate and was willing to let me purchase my own television that he installed. Both Dan and Mike (an employee) were very knowledgeable and professional. Dan was willing to work with me after the installation to answer my questions and offered to come back if necessary to make sure I was fully satisfied.
Description of Work: CAT installed a home theater in my lower level. They prewired the area during the framing stage and later installed the plasma television, receiver, DVD, cable box, speakers, computer and phone jacks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000
    • 1(current)
    • 2

Contact information

1267 Bayboro Dr, New Albany, OH 43054

http://www.customautomationtech.com

Service hours

Sunday:
10:00 AM - 3:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Stereo and Home Theater Systems,
Home Automation,
Home Security Systems,
Electrical,
Phone Wiring,
Lighting,
TV Sales,
Home Healthcare - Disability Equipment & Services

FAQ

Custom Automation Technologies Inc is currently rated 4.9 overall out of 5.

Sunday: 10:00 AM - 3:00 PM

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Custom Automation Technologies Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Custom Automation Technologies Inc offers free project estimates.
No, Custom Automation Technologies Inc does not offer eco-friendly accreditations.
No, Custom Automation Technologies Inc does not offer a senior discount.
No, Custom Automation Technologies Inc does not offer emergency services.
No, Custom Automation Technologies Inc does not offer warranties.
Custom Automation Technologies Inc offers the following services: Home theaters, surround sound, flat screens & installation, scene lighting, automated lighting, whole-house audio, audio, video, home automation, touch screens, remote controls, structured wiring, security, cameras, networks, phone systems, intercoms, assistive technology for the disabled.

Contact information

1267 Bayboro Dr, New Albany, OH 43054

http://www.customautomationtech.com

Service hours

Sunday:
10:00 AM - 3:00 PM
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
9:00 AM - 5:00 PM