Von Deylen Plumbing & Heating Inc

Critical: Professionalism, Punctuality, Quality, Value I had Von Deylon redo the all of my copper plumbing in my home to PEX and move my washer and dryer over to the other side of the basement as I am remodeling. They cut a hole into my foundation in the basement to install a vent line that was way to long per code and it was flex piping with no insulation. All this did was hang a foot down from the ceiling causing my dryer not be able to vent. All the water went back into my dryer and caused my clothes not to dry. I called them out for warranty work and they came out told me my dryer was the issue and it just needed cleaned out. So, i listened and cleaned out my dryer and my clothes were still not drying. (Which ended up frying my dryer and cause it not to work anymore.) So, I got another dryer and it did the same exact thing. So, I called them again to have them come completely redo it cause obviously is not working. They came out next day and quoted me $1,100 to fix it!! They refused to redo it under warranty, even talked to Randy who is the owner who was very rude and told me he is stepping away from the job. They did a very poor job of installing all my my PEX as its not straight doesn’t look presentable at all. Ended up painting everything black with a sprayer to hide all the nonsense. I could have done better myself and I am not even a plumber. Would absolutely NOT recommend this company to do any work on your home as they do the bare minimum. Not to mention I supplied ALL of the materials, PEX, fittings, pipe, etc for the job and they still charged me $3500 to do the job!! Very expensive and definitely not worth the money. If you hear anyone that wants work done please inform them not to go through this company, as they will do the bare minimum, and not do it the right way. Then wont even fix what they did wrong! There is a lot of other bad experiences that ive had with this company during the same project but to long to list. Just take my advice and DO NOT use this company. Thank you for reading.

After they cut off their auger in my drain, they told me to call another company who they said could 'jet' out the drain. I called them and they said they couldn't unclog the drain because of the cut off auger. They said I needed a new line and it would cost $4200.00. I called the plumber from Von Deylens and he said it wasn't his problem. I called his boss and he said he wouldn't pay to repair the drain, but he would refund $663.00 for the first drain cleaning. I told him that since they made the drain cleaning impossible they should at least pay part of the repair cost. I asked him for $1200.00, which he refused. I filed a complaint with the Better Business Bureau. The response from Von Deylens through them was the same. I rejected their response. We are currently at a stalemate and are considering other options. I am willing to provide my reports to the Better Business Bureau to Angie's List upon request.

We had used them for a previous job two years ago wherein they re-did all the plumbing. However, we are not sure if we would use them again as we found out that some of the things were not done correctly when they re-did the plumbing. They were very expensive. They did the work on a timely basis. We found out from the other plumbing contractors that those things should have been done differently. It was not like their work was shabby or anything like that but it could have been better. Their personnel were very nice. Their price was high.