Concrete Pro's LLC

We hired concrete solutions to replace our driveway. A gentleman named John, visited our home and he seemed very knowledgeable and professional and assured us that he has been in business for many years and that we could trust and that he would do a good job. We initially were only going to do only a portion of the driveway but he convinced us to do the entire driveway. He also said he would do a couple of panels and sidewalks to the side of the driveway near the garage. Although, there was nothing wrong with those panels. Upon completion of the project, the driveway looked very attractive and we were satisfied with the driveway. We experienced a problem when it rains, especially when it rains hard. When there was a hard rain, the washer in the driveway blown like a river into our garage. We have lived in our home since 1982 and we've never had this problem. When we contacted John, he immediately become defensive and started yelling and was very mean and acted like a bully. He insisted that we have a problem before he replaced the driveway. He also called our daughter a liar when she told him we never had the problem before. He told us that we now needed a new garage floor and he would give us a deal on the garage floor. And instead of charging $4500 for the garage doors, that we would only charge $4000. Bottomline is this, we did not have a problem with water from the driveway coming into our garage and now we have a sever problem. We have to place multiple blankets in our garage to stock up the water when it rains. We are in our 60s and we have never written a bad review for anything in our lives and never sued anyone. We are very disappointed in Concrete Pro's LLC / Solutions and believe that they have made a serious error that has caused us a tremendous amount of stress. We regret that we felt it necessary to write this review but want others to be aware that John of Concrete Pro's LLC/ Solutions maybe disingenuous. They can form their own opinion but our experience has been very upsetting. Thank you.

The crew was top-notch. They worked hard and did excellent work. I would not hesitate calling on them for any concrete work in the future.

It went great! They were very professional and had every piece of equipment needed to get the job done. And very quickly! Our neighbor even commented on how efficiently and quietly they performed the work! Very professional! They will be doing any concrete work we need done in the future! John and Lori and their crew are awesome!

The project went very well. The crew showed up on time, was very friendly and professional and completed the project in 1 day. I am extremely pleased with the outcome and would certainly hire them again.

We are very pleased with the look of our new driveway. John and Lori answered any questions we had and are very pleasant to work with. The job was done quickly and professionally. Thank you!

The project went well. We are excited for the concrete patio. John and his crews did an excellent job to do the patio for us. They were responsible and clean up for each day. Lori, the office manager also did a wonderful job to keep us in track. They are very easy to work with. We will definitely use them again for our driveway.

Only two had courtesy to state was not something they do. A few others said they would put something in writing and did not. One potential vendor is a multi-construction company; I also happened to contact one of their subcontracting companies and that's still a controversy as to whether they actually write up anything. Apparently, if you start too late( May or June, I guess) they are so busy that they don't bother contacting you.

Concrete Pros performed in a very professional manner and did a fine job on the driveway and we are happy with it and attention to detail in their work!

It went well and Salvatore was a craftsman and very polite. He finished in two hours.

Excellent work. Once the work began they arrived bright and early and worked hard to get the job done in 2 days. We are highly satisfied with our driveway. We would hire this company again.

John, Lori, and their crew of workers showed the utmost courtesy and consideration when planning and doing the job. They made sure to ask me important questions before going forward. The skilled laborers led by John and Kenny did a very thorough and detailed job when prepping and paving the concrete. They cleaned up the area well when they were finished also. They are definitely a professional concrete company and I would use them again in the future.

This company did a fantastic and thorough job with my driveway. It's been over a year since I had it installed and no problems. A kid during trick-or-treating even said "nice driveway" haha.

I hired Concrete Pros because I was impressed with the way the owner presented his quote. John thoroughly explained the process and answered all my questions. He made several suggestions on how to improve the layout of the front sidewalk entryway which I really appreciated. It was very evident that John was conscientious about doing a good job. His crew was exceptional, hard working and very professional. In fact, they even moved a couple cabinets out of the garage which were too heavy for me to remove. Lori, who works in the office, was extremely nice and patient with all my questions. She kept me informed of the scheduling and was wonderful to work with. In all, a great experience and I would definitely recommend this company to my family and friends.

Absolutely perfect. John was most professional, knowledgeable, and sincere from the moment he came to give us an estimate. His crew worked efficiently and quickly. In addition to John and his crew, Lori from the office kept us updated on every aspect of the job. She was able to answer all and every question we had during the project. We have had many contractors do work for us on different items around our home, and we can say John and Lori were the best people to work with. Our patio came out beautiful and cannot wait to enjoy the summer with it.

We couldn't be happier. John and his crew were always on time, worked hard and really knew what they were doing. There were a couple of obstacles they encountered that really required some expertise in determining the best course of action. John explained everything they were doing and the end result is gorgeous. Should be noted too, that John's office person Laurie is extremely helpful and always available for information or assistance. I would recommend them to family or friends.

Company was very busy last summer, so they didn't start work until the end of the season, nearly five months after I accepted their proposal. Once they scheduled the job, they were prompt. Work seemed of generally good quality, although one crack appeared over the winter in a 2x4 foot slab. Two aspects were less than satisfactory: (1) Before the pour started, I told John that I didn't want ridges left by the edging tools. There were ridges in many places. (2) The concrete surface slopes excessively near a drain in the pavement (nearly 3 inches over 3 feet), making it disconcerting to walk over. John's only comment when I complained about this was that I'd get used to it.

They were very nice and responsive through the process and professional UNTIL.. we noticed big holes and chips developing in the driveway that they poured. When we called to tell them we needed them to repair it, they were very rude. They said they would not come look at the damage and that they got poor quality concrete from their supplier so this was not their fault. They refuse to look at the damage and refuse to repair or refund us.

Customer service is important to me and a big reason why I chose Concrete Pros. From the initial communication to set up an estimate through projects end, Lori was quick to respond to my emails/phone calls and always happy to help, even when I repeatedly asked about the timing/scheduling of the project. Due to the rainy summer, my project was pushed back a couple months, but Lori kept me updated and it was well worth the wait. When it was time to start the project, the team arrived at 8am on day 1, demolition day, and got right to work. It’s amazing how quickly there were able to tear out and dispose of the concrete. They began pouring the concrete on day 2 and were able to get a big section of the driveway done before the threat of rain caused them to stop for the day and even though it never rained, I was okay with the decision as I wanted it done right! They were back on day 3 to finish the job and it looks amazing! John and team were kind, efficient and professional throughout the entire process. John, the owner, was on-site working with the team and happy to talk about the project. One important tip, if you need to have the garage open during the demolition process, buy tarp(s) to cover items in the garage as it can get dirty! Overall, I am extremely happy with my decision to hire Concrete Pros, I have already recommended them to a friend and when the need arises in the future I will hire them again.

The Concrete Pro's Proposal (contract) includes a number of clauses that are disadvantageous to the customer. These include a non-refundable deposit, half down to start, potential increases from permit costs, and cost escalation. John offered a proposal for my project and said he would complete it this year, and his very professional office associate wrote in an email that they cover permit costs. I was ready to go forward with the project with the following clarifications I wrote onto the proposal. "All permit and/or village-imposed costs are to be paid by the contractor. $250 deposit to be fully refunded if work has not been completed by December 15, 2017. Work shall only be conducted during sufficient weather conditions. Customer shall not incur cost escalation." John called me quickly and suggested that the proposal could not be altered and that I should try to have someone else do the work. He could not sufficiently explain why the proposal wording did not need to match his verbal promises. As I explained to John, I work with contractors regularly and prefer to avoid surprises and verbal promises that do not match the written contract. While my project is not especially large, I do not see the need to work with a contractor who demands so much trust from me. Unfortunately, a lot of contractors take advantage of customers with changes and hidden/added costs. Maybe Concrete Pros would not have taken advantage of me the way their proposal allows. However, my experience tells me that when someone acts indignant about holding him to his word, problems will follow.

The entire company was professional, from start to finish. The owner John, office staff, and the team who did the work were truly above average!! The final results exceeded my expectations. I recommend this company.

While they were working it started to rain which ruins concrete. They went ahead and dug up the section that they'd already done which was half of the driveway and redid it. They were conscientious, responsive, and friendly.

It went extremely well...they were prompt, knew exactly what was needed to get the job done and were easy to work with. All the guys were friendly, professional, respectful, accommodating and even got along with each other despite the fact they were working in 85+ degrees with high humidity. It's a lot of hard work to do what they did in the short time it took them, and they made it look easy. Great job, Guys!!! Now all we need to do is get the landscaping done to do it justice.

John and his team did an excellent job and completed the job exceeding our expectations!

John and Lori were great contractors to work with on this project! Sometimes when you hire a job out you just have a bad feeling with that contractor. Rest assured this was NOT the case with Concrete Pros. John was out to quote job the next day after I called. He walked through the quote that showed material that was going to be used and all the steps that were going to be required and made notes in the comment section about what we discussed. The only contractor to actually provided a written estimate. Lori called to let us know the schedule and what work was going to be done. Lorie also came to the house to pick-up payments. Also, she actually called earlier than originally expected to begin work. They actually finished our job earlier than planned due to bad weather - good for us, in our case. I believe we made an excellent choice! The neighbors all comment on the concrete when they walk by and see us in the yard. I would recommend them and would use them again in the future if an opportunity arose. Thank you so much!

John is totally professional to work with. Work was done immediately and done well. This was five years ago and the concrete remains perfect. Extremely pleased with them.