Zimax Inc.

The phone receptionist was professional and outlined their process. She said the rates were based on $75/hour per person. I thought that to be a fair, and it would be if they actually kept close to that rate. She said they would show up ready to do the work and quote the job at that time. I was out of town the day they came, Garrad (the owner) showed up and immediately started saying to my wife how difficult it is to hang a chandelier on an 18 foot ceiling. (It is, but I would have done it if my ladder was long enough) This is his tactic to then quote the job versus a $75 per hour rate. He called me to quote $600 (or 8 hours of work) to hang one chandelier. My mistake was saying yes, assuming the $600 would come down if it went smoothly. It did for him, not my wife. She had to listen to a lot of babbling from him including "what is this wire for?". Umm, that's how the light gets power, she said. Is this a professional contactor??? It took him 5 hours to finish which included a lunch break and incessant talking. I had already assembled the light and sized the chain for the correct height. I also identified the correct breaker and wrote it on a note for him and my wife told me he still threw the wrong breaker! He had to set the ladder, remove the old, and install the new. When I heard my wife paid $600, I called Zimax to see why that was not corrected to a rate closer to the $75/hour, and said I was totally fine paying for 5 hours. (I could do this work in 2 hours with the right ladder) Plus, I had a larger project to hang barn doors after hanging the light. In conversation with Garrad, the excuses came fast and furious. He told me I should have said no to the $600, and he is right. The best excuse was "the time and care he takes to do it right". BUT IT WAS NOT RIGHT. He had not followed the instructions that were with the chandelier that specifically stated the power wire (now he knows what it is for) is to be strung every 3rd link of the chain. He threaded every link and when I got home to see the work, the WIRE was bearing the weight of the fixture, not the chain and support members. I got as high as I could on my ladder and relieved some tension, but not completely. Bottom line, he will find a way to double or triple the stated hourly rate and, in my case, did horrible quality work. I gave him ample opportunity to do the right thing and he chose not to even after pointing out poor quality work. You'd better be desperate to hire this company.

Very well. Does excellent work and finished on time. Very pleasant contractor. Very happy with the repairs. Would definitely hire again.

project was small but time consuming, They were very professional and did great work, left the place clean.

This company is an absolute joke. We hired Zimax to install an exterior back door since our old one was rotted at the bottom and needed replaced. They did not align the door properly during installation so the door is noticeably crooked, and as a result, the lock continues to stick. We have been locked out of the house on several occasions because of this issue, which is a complete safety hazard. There are also noticeable gaps at the bottom of the door where you can see through to the outside, and there are ants coming into our house (in hoards of hundreds) through the gaps, especially after a rain. We ve never had issues like this with ants before. We have had two separate pest control companies inspect the area in and around the door and confirmed this is the point of entry. When I initially reached back out to the company to have them address these issues, they were defensive and argumentative. After weeks are arguing with them, they finally sent a contractor to take a look. He basically just sanded down the lock slot on the door frame, and while here, he confirmed it looked like the door was not aligned properly. Since his visit, we continue to have issues with the lock sticking (and in some cases not being able to even be locked), and the ant problem continues. I have followed up over and over (and over and over) again with the scheduler for the business - via email, text, phone/voicemail. Radio silence. At first, they told me they were out of town, and now they wont even bother responding. I feel like I have been completely scammed out of $1,500+ and have spent an additional hundreds of dollars for pest control now as a result of their terrible work. I cannot believe such a company is still in business and am disgusted by the overall experience. I can t stress enough to anyone considering hiring this company - PLEASE LOOK ELSEWHERE. Save yourself the headache, frustration and money and find a quality company with some integrity. My advice to Zimax: treat your customers better. Respond to them and treat them with respect. This world is too ugly right now for this kind of treatment. (And if you ever DO decide to respond to my messages/voicemails, I will update my review to reflect that.) Also to Zimax: If you are planning to respond to this review and refute any of these facts the way you responded to the review I left on Home Advisor, please do not. It looks desperate, and everything I have written is the truth. We never asked for discounts or changed the scope (other than hiring a different company to fix our mold issue after being informed by you that you would not be taking projects for several months due to Covid - because black mold is serious and needs to be addressed quickly). And yes, your contractor DID admit the door was not installed properly, and then told me not to tell you he said that so he would not get in trouble. Take some accountability for the terrible way this situation was handled and make it right.

The sump system is fully functional and discharge piping for sump and outside downspout are back in working order. My "hot water" tap at the kitchen sink is back in service and shades and blinds are the next project. I am very impressed.

I am unsure of the date I first called, but the phone call was answered, and I was told that an estimate was $50, even though Angie’s List listed them as providing free estimates. Was told that was a mistake and should have been changed, but that they’d honor it for me anyway. The lady was very nice about it and we set an appointment. -Appt on 4/6/18 @ 8am Garrad showed up and looked the project over. Feel positive about it. Was told it might take a couple weeks to get estimate together. Never heard back. -Called 5/7 @ 11:45am to check in on the estimate and was told she’d get with Garrod in the morning and get back to me. Never called back. -Called 5/20 11:30am. No answer and voicemail full, could not leave message -Called 5/20 2:08pm. No answer mailbox no longer full, left message again -Called 5/31 1:00pm Given a “estimate” of $30-40,000 for whole project. Felt like a blow-off so I’d stop calling. That’s in no way a legitimate estimate, but a ballpark that could have been given without anyone even coming to look at the project. I asked for a breakdown of the estimate so that I might be able to figure out what part was making it so expensive and to see if we could alter what we wanted to bring it down to within our budget. She didn’t know but said Garrad would be consulted and I would hear back in a couple days. Never heard back. 6/14/18 Tried email, but got no reply 6/19/18 called left message 6/29/18 no answer left message It's been almost 5 months since Garrad came to look the project over. My guess is that the project was too much for him and I understand that, but is it too much to ask that a contractor be upfront and honest about that? They have wasted my time and potentially cost us the ability to get the project done this year. That is what makes me angry enough to leave a bad review. I will say this experience started off well. They were very kind in waiving the estimate fee even though it was apparently Angie’s List fault that it was still listed as free on the site, the lady was pleasant on the phone, and Garrad was very professional and thorough when he came to look the project over. But I have felt completely dismissed since that day. Usually I won’t bother leaving a less than A rating. If you can’t say something nice, don’t say anything at all, right? The one thing that really infuriates me, though, is the absolute disrespect that I see from so many contractors that can't be bothered to return calls. Many times it is simply that they do not want, or cannot do, the project at hand. Is it too much to ask for them to plainly say that rather than drag a potential customer along for months on end with no resolution? After 5 months it is clear that this is a case of them not wanting the job, but I am left with leaving a review of my experience as the only method of resolution.

I made an appointment for Zimax to come out and give me a bid to finish my basement. I also submitted our initial plans to maximize the time spent. I had an appointment window 8~8:30am. This was my day off and I had other plans for the remainder of the day. The employee didn't show up on time, nor call to indicate he would be late. When I reached out to the office later in the morning (after 9am), I was finally contacted back with an excuse/apology and he indicated he would be there in 15~20 minutes. He indicated there was an issue with water in the basement and he had to take care of that first. I was under the impression it was his personal basement and gave him the okay to still come out as I understand how that can go. An hour later he still wasn't there. I received a text that it would be later in the morning at about 11am. Again, I was more than patient because I understand what it's like to have these types of issues. He still didn't show up by 11am as indicated in the text. He then asked if he could come later in the day and I let him know he could come after 2pm but to call first to be sure I would be home as I had an appointment that could not be rescheduled. At this point, I was just trying to not reschedule to another day as it would not be possible. At 4:30, I called the office again and let them know that I still haven't heard from the estimator. She apologized, explained it was due to another customer's issue with water in the basement and said she would have him reach out again. He called and said he could be out at 6pm. He never showed. No one from the company ever followed up at that point. This is not how I would expect a company to behave that has such a high rating in both Angie's list and Home Advisors. 1. They should have called before they were going to be late. 2. They should have been up front about the actual issues at hand and not imply they were on their way when they were clearly not. 3. I should not have had to call them more than once. 4. The company should have followed up with me once I reached out the final time after 7:30pm to let them know he never showed. Bottom line: Considering the issue they were experiencing, I should have been contacted first thing in the morning and offered the option of rescheduling.

100% satisfied, incredible pricing and communication. Very professional. We have more projects and will call Zimax first.

The work performed was beyond our expectations. John and Mike were extremely professional, respectful, friendly, cleaned up after themselves constantly , kept us informed as the work progressed. We've had numerous contractors over many years due to living in many locations. The work Zimax performed wiped out all the years of difficult, substandard contractor memories. We have future projects planned and they will be doing the work!!!!!!

Zimax confidently and expertly handled every task, tackling our long list without hesitation. All work was done with care and quality, and our home and garage were kept clean. The details shined: outlets in our kitchen island that matched the color of the dark-stained wood around them, careful paint matching on trim work, great craftsmanship on shoe molding in 3 rooms. Their team had clear communication with us and gave verbal and visual progress updates throughout. They definitely put the customer first. Would recommend for any project.

I will NEVER try to tackle jobs I'm not good at after finding Zimax! Customer service was awesome. The contractor that came out was polite, could hold a conversation and his work was outstanding. I'm compiling a list of items for the next job I'll hire them for already!

John is a perfectionist, as am I, and the job couldn't have been done better. Very meticulous about his work, and cleaning up afterwards. I'm looking forward to hiring Zimax for larger projects in the very near future.

They were professional, clean, and efficient. Very kind people who worked well and in a timely manner. I would hire them again and recommend them.

Zimax is a fantastic company to help you with your homeowners needs. We had an unfinished basement which we were looking to complete to add value to our home. Zimax finished framing, electrical, plumbing, insulation, bathroom, and drywall to all of our expectations. They were polite, courteous, and even patient with us when we needed to make an audible to our plans. They went out of their way to minimize and contain dirt created by the project.

Work was performed very well and within the estimated time. We would definitely hire again.

Workers were friendly, answers questions clearly, worked efficiently and left work area spotless. Also they responded quickly so that we did not have additional damage during this rainy period.

Zimax did a good job on this repair and I also hired them to repair an expansion joint in my driveway. Additionally I have hired them to remodel my kitchen in February. I'll let you know how that goes when it is complete. Zimax is a small family business and they are very busy. I have always been able to get in touch with them and they are responsive.

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