ProMaster Home Repair & Handyman Services

I had my basement refinished by ProMaster. The framing was very poor, and in fact, I had to redo the bathroom to get the shower stall square enough to install the shower door. The drywall mudding was so poor, I had to redo it myself twice to get it acceptable enough. They installed every outlet in my basement, including my bar area, onto one circuit, so I can't even plug in my computer and microwave at the same time. They failed inspection because they had connected the bathroom circuit to a GFCI in a storage area.

I called and got a person on the phone, no prompts. Sent Jeremy out with a short time frame. Jeremy was super personable and gave us a fair quote. He scheduled repair within a reasonable time frame for covid and holiday season. Noah and Steve came out to fix, super friendly even helped me move my Christmas tree. Repaired job and were honest that it was not as bad as I thought. Wore mask, were respectful of property. I would 100 times again hire this company. My floor is fixed, and I feel like I found a handyman company to put on speed dial.

A towel rack they installed previously came off the wall. I called to have it repaired. I called a month later for some more work and I was on a do not work with customer list. I asked why and it’s because they were mad that they had to come back to repair some faulty work that they were responsible for. When I asked for a further explanation, they made something up that I was condescending and had other repair people there for my kitchen. They knew about the kitchen repair and came anyway. I think they didn’t come back because they had to repair a faulty job. So weird because this was like the 4th job. I never mentioned that the contractor smelled of alcohol/smoke and left a mess.

I spoke with Don over the phone who was very RUDE! We did not even get as far as having them do any work because this guy is a complete and total idiot that I would not trust in my home!

Ben Benson came out to do the work. He was very friendly and completed the many projects I had in one day. One of the repairs he made warped in the direct sunlight after a few months but Ben came back right away and redid the entire repair at no extra cost, due to their great warranty, and now the repair has held up well. Their warranty made me feel safe knowing the work was guaranteed. They definitely backed up their warranty with their service since he did the entire repair twice but I only paid for it once. I would definitely recommend ProMaster as capable and honest contractors! Ben was fantastic to deal with!

The company promptly replied to my message and while explaining the problem over the phone was told there will be $79 charge for him to come out and give me an estimate which I did not agree to.

Work was completed timely, price was a little higher than I would have liked - but they were one of few that I could find to complete small project timely Estimates for other projects was extremely high and unreasonable

Accounting mishap: Charged us !!$6001!! instead of the $830 at deposit. It was corrected when WE called them. Showed up on time, that’s a plus Immediately needed to leave to go to Home Depot to get supplies Work was done by the quoting guy, he knew what he needed to get already, why did he show up unprepared? General level of workmanship is below what I expected given the price. - Didn’t do what was expected, when this was pointed out the proposed solution was to quote more work, which Promaster, as other reviews have pointed out, charges money to do. - very few straight cuts, one of the fireblocks didn't even have nails to hold it in place, just wedged in (damaging the floor joists) and a few heat cycles in the basement has caused it to split. - Some pieces simply weren't installed or the few cardboard pieces still in place were left, not pulled and replaced. - Left a saw dust mess in my yard - Smoked just outside the door and made the entire basement reek for weeks - Didn’t verify leak before or after until I insisted upon it - Many pieces of insulation had ragged tears, missing staples, drooped, etc. - Had to change what was done to the garage door on the fly, despite what was stated at evaluation, no change in price. cost given what was done was too high, I’d expect to pay 1/3 or less for what was done. We will not use promaster again. Furthermore, this is a company with a B rating on Angie's list and they've provided D- work, we will only look for A or A+ companies from here on out.

Excellent. Ben came out to inspect the house and was well versed in industry standards and provided great piece of mind. Also provided a general estimate for repairs if needed. Money well spent!

The "craftsman" that came out to give the estimate looked like a deer in headlights when he saw our bathroom. While I'll admit it is a bit of a mess, that's why we paid for an estimate from an "experienced" craftsman. The quote we received reflected his inexperience and his desire to out price so as to not get the work. It was more than double every other quote we received. What a waste of money.

Over priced and silly me paid to get the over priced quote.. sorry it s no for me.

Fine. All work done quickly and effectively.

My service guy, Jamie, was extremely competent. He thoroughly reviewed the jobs I wanted done, gave me some information and showed me some samples of guards and gave me a very reasonable quote. He was customer serviced oriented and very professional. All work was completed and looked great. Am now a regular customer. Upfront service fee was definitely worth the job done!!

I called ProMaster to have someone inspect my leaking skylight. To be fair I did not hire the company and was aware of the $79 dollar fee that they charge to send a professional contractor to your home. I did think that I would get more then just a quote to replace my skylight. So while not necessarily unfair I just wanted to let people know that you if you call ProMaster you may be paying to just get a quote, which most companies provide for free.

I love the way they send an email with a picture of the repairman assigned to us along with his bio. They are extremely professional. I have never had a company make sure that I am completely comfortable with the worker, scheduling and estimate. I have used this company in the past and will continue to use them in the future.

Rep was nice but the pricing was super high. He kept talking about how high of quality they had (isn't that an expectation for everything?). I would not recommend this service except for a high end home . . . there's also an non refundable down payment that you must give to them just to have them come out ($85).

I really like this company. Sure, they are higher in price than other handyman, but they have fantastic people, provide high quality work, and their process is second to none. Their responsiveness is great and very quick. They provide detailed information about the handyman prior to his arrival. I feel safe knowing the person working in my home has had extensive background checks and is fully insured, relieving me of liability in the event of a work related injury. Allan has been our handyman. He works hard, is very honest, gives great suggestions, and his work is of the highest quality. Every task we've handed to him, he's done and done it very well. Far better than I could ever do. They show up when they say they will, the call the night before to talk about the work and confirm everything, and they make themselves available day or night for questions. We've had so many bad experiences with handymen and contractors in the past, but Promaster has proven to me that you get what you pay for.

Were willing to take on a job despite the ceilings being very high. Extremely courteous and professional at each step in the process. Very pleased with ultimate outcome of the work and all interactions we had with this company. Definitely recommend.

It took him about 20 minutes. I had 2 corners that were having issues.

Scheduling the estimate took 5 days. They were supposed to call when onsite as no one could be present but they never did. 2 days later I received an estimate for soffit repairs with no mention of fascia or most of gutter repairs and instructions to call to discuss deck repair options. I'm not sure why they didn't call to discuss while onsite as we had discussed the evening before. When I called less than 24 hours later to discuss the options I was told the person who had done the estimate was on vacation for a week. Then they had the audacity to send me a bill for $79. I will not be doing business with them.

While we never had to use their services, we can confidently say we will if we ever need to.

It went great as always. Highly professional, very reliable and great price. We use these guys quite often and they have come through for us every time.

Jerry Corn was the craftsman who was extremely professional, on time and very thorough. During the project he discovered some areas that only needed minor repair and adjusted accordingly. He also identified a loose stair bannister and repaired it at no charge. After the project started I asked him to look for special type of Azak siding that was not in the original bid. He ultimately had to go to three stores to find the material and only charged us his actual incremental cost. The project took about two weeks and Jerry was very neat and clean for each project and he was very respectful of the family as we had to come and go each day. He also got along with out multiple pets. We will use Jerry again.

Pro Master started the work on my house, replacing sub flooring, opening up ceilings and walls in 4 rooms of my house. During the few days they were at my house I had an insurance adjuster come out and the Supervisor Don Barrett was very interested in what they were going to give us to repair the ceiling/roof damaged that we discovered. Pro Master originally quoted me $30,000 to fix the roof/ceiling damage but when I told them that the insurance wasn't going to pay for it they dropped their estimate to about $11,000. After about 25 hours worth of work they left to go to another job in Kentucky and never came back after I paid them to complete the original work. We had to clean up after them disposing of all their debris from them tearing out the floors, walls and ceilings. Then they refused to come back and complete the work altogether. I had to hire another crew to come in after and complete the job, not to mention there was additional damage to my house done by Pro Master. In addition to not completing the work after it was paid for they never refunded the $79 deposit for the consultation that is stated in their contract. I am currently pursuing this legally and would advise anyone that has been taken by this company to do the same. I would also mention that we are an elderly couple and the supervisor Don Barrett kept telling us that he did not want to take our life savings. Because of his odd behavior it seems to me that they probably do this to elderly people since most would not follow up the way we have. Beware of Pro Master.

Everything went beautifully. Brian Wreick came out and did everything so well! They were punctual and called before they came. They were very good about taking care of everything.