Frisby Construction

The job was perfect.

Very satisfied.

Very well.

We made a contract with Frisby Construction to repair/replace our roof. The roof was damaged by a large tree and had also incurred some wind damage. We first made contact with Frisby in April of 2016. Our Homeowner’s Insurance is through Allstate. A claim was filed and approved. I received a phone call late afternoon on July 6, 2016 that our roof would be replaced on Friday, July 8, 2016. The material drop would occur Thursday, July 7, 2016. I asked what time and was told it could happen at any point during the day. I cancelled all plans for Thursday to wait for the material drop and stayed home all day. It did not happen. Early Friday morning, 7:46 a.m. I wake up to two men on my roof removing my roof. I try to ask them what is going on and neither speak English. I have never seen these two men before. I immediately call Frisby and no one answers. I text the gentleman from Frisby, Jeremy, who was supposed to be our roofer. He responds to my text at 8:30 that he had no idea we were even scheduled for today. I finally get a hold of someone at Frisby and reassured that the materials are on their way. In the meantime more and more of my roof is being removed. No sign of Jeremy, no sign of anyone from Frisby. I am starting to panic. One gentleman comes to my door and points to my roof and throws his hands up in the air. He is looking around. I assume he is asking about the materials. This is at 10:45 a.m. I call Frisby again and I text Jeremy again. At this point I am told the materials are two miles away. There is also a giant thunder storm moving in! We wait and wait and wait. The storm is moving in and still no materials. I call and text again. At this point I am told the materials were delivered to the wrong address. I sent a screen shot of the weather report to Jeremy and ask what the plan is. Again I am reassured he will make it in time. My roof is down to bare wood, my house is literally open. I ask what is going to happen if it starts to rain, and I am told it will get covered. The storm hits and they didn’t even have tarps!!!!!! Water poured into our house, destroying photographs, children’s artwork, quilts, rugs, our bed, walls, floors and more importantly our spirit. The mold has sent my son into several asthma attacks. It has been awful. This is just the tip of the incompetence iceberg. I could literally go on for hours. Our lives have been **** because of this company. The company, Dave Jr. specifically, and his brother Josh have repeatedly promised to “make things right.” They have not. They will not. I have documentation of every interaction I have described here. I have documentation of the damage. I have documentation of everything. A company is only as good as their word and this company’s word is garbage. Their promises mean absolutely NOTHING! We trusted them over and over again with the same result.

I would look elsewhere for your roofing needs. Frisby has no respect for your time and is very disorganized. When the contract was signed I asked if they will be covering all of the surrounding landscape so nothing would be damaged by their roofers discarding materials off the roof. I was told they would tarp all these areas to protect all surrounding areas around the house - well this didn't happen. When I asked the roofers to cover the areas, the only person who spoke English stated they didn't have anything to cover these areas with! I had to call their office because they were throwing materials off the roof and it was hitting and piling up on the air condition/heat pump unit. The roofers finished at dusk, so I investigated the roof more closely the next day. I found that the paint they used to paint the exhaust ports etc were painted with a brown spray paint. They were suppose to be painted black to match the roof (per their "contract"). Also found a dipped area in the shingles and a nail that was put through the drip edge. I sent an email to Candace specifically asking for a scheduled time where I could meet the roofer to go over and correct these issues. I was told someone from the crew would call me. No one called me (of course), so I called Candace and I was told the crew member went over to the property to evaluate and reported everything was okay - I was never notified like I had specifically asked to be so I could be present. So at that point I then verbally asked if we can schedule something like I had originally requested. I again was told a crew member would call me to schedule, and wait for it - of course no one called me to schedule. I became very busy with work so a few weeks went by before I was able to put more time and energy towards this daunting situation. I emailed Candace again about not hearing from anyone for weeks. I then was told I never had contacted them about any of this ..... Are you kidding me? Is this company that ignorant??? The original communication was in email!! At this point I was finally given a day and time for a roofer to meet me at the property, well the roofer was a no call no show - why was I not surprised? When the office was contacted about their roofer disrespecting my time with a no call no show, we were told the roofer was sick. Because of this illness we were told by Ashley that she would call us back that following Monday to reschedule. She never called until 4 days after her promised day to ask if we could meet the roofer the next day at either 10 or 11am - sure, why not, we can drop everything to meet your disrespectful roofer with little to no notice. We agreed to meet the next day at 11am. Now present day, Saturday, November 5th 12:33 PM still no roofer. Another no call no show! Remember he was suppose to show at 11AM. I think I need to start charging this company for my time! If you are thinking about using this company, don't! Once you are paid in full - which be careful, they will remove the money right out of your checking account automatically without notice the day after the shingles are down (it is in the small print on their "contract"), they will string you along and disrespect your time. I should have known this company would be like this when it took them almost a month to start the work, and they rescheduled the start date a few times creating issues with trying to schedule a day off work. Christian company? Yeah right.... I think they need to read the Bible that they hand out to everyone who signs one of their "contracts". I think the BBB will be notified of this Christian way of doing business.

It is awful...had a roof inspector come out because of the sagging in roof..didn't replace plywood... didn't caulk flashing, roof vent not straight or done correctly....the whole job stunk...the rating the licensed roof inspector gave it was poor to fair.....would never ever have work done by this so called christian based company...what a joke....can't get the owners to call you either.. I hired my attorney to take care of this horrible ordeal....

Not good. I called and asked for an estimate. The guy asked me to sign a paper and said I had to sign it so that they could speak with my insurance company. I asked to read it while he inspected the roof. Basically, it was a contract that they would replace my roof. There wasn't even an estimate written on it, but if I would have signed I would have been required to have them do the work and I would've had to pay them (even if I didn't agree on the price). Beware if they ask you to sign - don't do it!! I didn't and they came back with the highest estimate.

From the start, Dave of Frisby Roofing and Construction was a joy to work with. He went above and beyond to assure we received the best service possible. The house looks incredible with the new roof color and style that Dave recommended. My wife and I were out of town while the job was done and we came home to a beautiful new roof and no other sign that the crew was ever here. No shingle pieces. No stray nails. No trash. The attention to detail is much appreciated. From start to finish, it has been a pleasure working with Dave and Frisby Roofing and Construction. Thank you!!!!!

Frisby Construction did a great job and went above and beyond for us. They were courteous, professional and very knowledgeable. The installed the roof in one day as promised and our house leeks great. Thank you Frisby for a job well done. I highly recommend them for roofs and based on the moral ethics of the company, I would recommend them for any home improvement needs

Tyler was very friendly and worked very well at replacing the damaged siding. He was very fair and even reduced my cost when he discovered the damage was not as bad as he thought at the time of the estimate and it took less time to fix than he estimated.

Great price; good explanation of service. All work done on time and for estimated cost. No surprises.

It went OK. But they did not do a good job cleaning up. Per I have roofing nails going through my gutter system when it rains really hard... Also the salesman was new so he did not mention the better shingles that owner presented to me later.. I did have them return to do a flashing on a window well that was part of the job that they did do originally...

Every part of the process was positive, from choosing the shingles at their showroom to the roofing itself. The roofer were courteous and efficient. They covered all plants and deck area. The clean up afterwards was excellent. I would highly recommend them.

lead time was about 7-8 weeks. Weather pushed it out another day or two but they arrived when scheduled and did a great job.

Took 3 days + and did good clean up with little or no damage to plants. Worked in a safe manor.

Josh and Brian are great to work with and are pretty stand up folks. The price was great and everyone involved was pleasant, punctual, and really willing to help find the issues with our new home. I'm confident that they fixed the ventilation problems in our attic which allowed mold to grow. I'd definitely recommend anybody to Frisby in the future, and will give them a call when our M/I-roof eventually comes crashing down.

Awful....The salesman Shawn Brandstetter (iPLANS Estimating,llc) came out and gave me an estimate on 8/7/14. I gave him a Lowes estimate so he new what I wanted and a price.

The owner failed to show up for either appointment. When I called the company after the first missed appointment, they said they didn't know where the owner was or why he hadn't shown up. When they did locate him he was on the other side of town and over an hour away. So we rescheduled the appointment for the next week at 9:00 am. At 9:45 am on that day there was still no sign of him. I called the company and they again didn't know his whereabouts, why he hadn't shown up, or whether he had even seen his appointment schedule for the day. When they did finally locate him he indicated he was going to be delayed at least 1 1/2 hrs. due to heavy traffic. On neither occasion did the owner or company call to let me know the owner was running late for the appointment. This company and it's owner obviously have very little respect for other people's time. If that is how they treat prospective customers, I would not feel comfortable doing business with them.

Went very well! Everything was done in 2 days. Very quick! Most of it was finished while we were at work. We did get to meet a worker or two and they were very professional and knowledgeable. At first we didn't realize we had much damage to our roof until we did the free estimate. We had a tree fall and and quot;swipeand quot; our roof. The estimate showed damage from wind damage from that same storm when the tree fell. The guy who did our estimate said homeowners insurance would most likely cover it. He was right, they did. Dave at Frisby Construction pretty much held our hand through the whole process haha. We had never replaced anything on our home before and never had to deal with insurance claims. Dave explained the whole process step-by-step and everything went the way he said it was. Honestly, getting the free roof estimate was one of the best things we have done. It's nice to know you don't have to worry about the roof over your head. Everyone at Frisby Construction was so great and helpful. We will definitely use them again for any other home repairs.

It went very well. Overall it went very well. They were very personable and they got the job done.

Couldn't ask for better. Dave and Josh Frisby went above and beyond. It's seldom you find anyone who absolutely exceeds your expectations.... Frisby Construction did exactly that... They were one of our lowest bids, and from start to finish I experienced some of the best customer service that I've ever had. These guys are pro's. Had I known about them 2yrs ago, I could have saved a ton of money and heartache with other projects.

Terrific work! Loved their attention to detail. Tired of constantly worrying about the work of contractors with Frisbey, I did not have to worry. Top notch workers and quality job. Would definitely use again.

After receiving storm damage to my roof, I had no idea who to call. I've never had to put a new roof on a home before. I wasn't sure who or where to go for help, but I found Frisby Construction and gave them a call. Immediately I received help from a courteous staff. They were quick to send a contractor out to exam the damage. The contactor walked me through the process of filing a claim with my insurance company. My claim went through with no problems and I was quickly on my way to getting a brand new roof. When I wasn't sure what color shingle to pick, my contractor asked me for my top choices and gave me addresses of former customers, giving me the opportunity to view the colors I liked on an actual roof instead of a sample. Once I picked my color and notified my contractor, the job was quickly scheduled and completed. The roofers were courteous and cleaned up the entire work area. My contractor followed up with me to verify I was satisfied upon completion. Even the worst part of the entire process (the payment-the amount my insurance didn't cover because I decided to upgrade), seemed less painful, because Frisby was so accommodating and offered me the opportunity to make payments. I definitely plan on giving Frisby Construction a call again in the future for other jobs I need done around my house.

Excellent. Dave Frisby gave the job personal attention from beginning to end. He gave a thorough explanation of what they were doing and why and good insight on roofing techniques and distinguished a good roof from an average one. I had a lot of questions and he provided honest answers to all of them. The job was completed quickly, on budget and on schedule. The Frisby roofers were very friendly and left the yard immaculate when they were done. I highly recommend Frisby Constructuion.

Initially we had some problems with the job, and after speaking to the owner, they came back and fixed all the issues we had, to my liking. And I honestly believe they wanted to correct their mistakes.