Bluford Jackson & Son Inc

Excellent from start to finish, Mike, Josh, Alex, Jim, Big Ed, Ryan and Kate were awesome to work with. Mike really seemed to lead the daily crew with a great attitude and communication, they were with us for a good 2 1/2 weeks so we got to know them pretty well, always on time, always productive, had great communication, work ethic and trustworthy. FLOORS LOOK AMAZING! I was somewhat against doing it but my wife persuaded me that it would look much better and really renew our home. I'm glad we did it and with Blueford Jackson, no wonder they have been in business for over 100years. Price was fair, not the cheapest but not the most expensive. Ryan and Kate were great to work with and I can't say enough about how kind, considerate and hard working their crew was. I would recommend to anyone. Will upload picture once our new furniture comes in.

The project was to start on a Monday and was estimated to take a couple weeks. Mid morning on the Monday it was scheduled to start no one was at my house. Called and was told I needed to talk to Ryan Buford. Ryan is the scheduler and supervisor of all of there crews. He explained his guy was in route to pick up the new flooring from the distributor and would be at our house shortly. He did show up about noon and worked 2 days in laying the new floor. While I had wanted the new floor to be tied into the old floor via toothing method (as was in the proposal) the installer explained the pros and cons of that method. We decided on a 5" wide transition in the doorway. It looks nice and the installer did a nice job. After the installer was done a second person showed up to sand the floor. He did a nice job of sanding the floor and working with us on the stain color. Putting several colors of stain directly on the floor to give us a visual. He did a good job of covering our bookcases to minimize the dust but being realistic you will get dust all over your house in this process and I understand that. After sanding he stained the floor. The entire process of sanding and staining took 3 days. After he was finished staining he mentioned that another person would be there to apply the 2 coats of polyurethane. Since he was done on a Friday I was not thinking this would happen until Monday. So we were out of town on Saturday and when we got back home Saturday night the first coat of finish was on. I didn't know if I should be happy or upset that no one had told me someone would be in our house while we were out for the day. Then on Sunday morning my wife went to work and I went to the gym. When I came back from the gym the finisher is in our house putting the second coat of poly down. Again, not sure if I should be happy he is working the weekend or upset because I can't walk in our house for at least 4 hours. So I went and killed some time sitting in Starbucks in my gym clothes. The next week a 4th person shows up to install all the matching quarter round. After that I got an invoice for the full amount even though the project was not done. They still needed to install custom molding around the stair base and I had a punch list of 6 items that needed to be addressed. I send in payment of 85% of the invoice along with the punch list stating that once the project was entirely complete I would pay the holdback amount. It took me 10 weeks from that point and various emails and calls to Ryan to get him to finish the project. All the while they keep sending me statements saying that my account is past due. This was very frustrating and highly unprofessional. In terms of the quality of work we would rate it a B+. The crews know what they are doing and care about their craft. Were I think they fall short is in customer communication. I would have liked to know going in that they would use four different guys on our project each with a different skill set. And the problem with this approach is that there in no one person from Bluford who takes ownership of your satisfaction on your project. Ryan may say that this is his role but he never followed up with us to see if we were happy with the project, or when the punch list would be completed. And probably the single most issue I have with them is no one called to say "Thank You" for your business. You think that would not be so hard for $9,200.

We asked for a quote. They gave a quote in the form of a contract. We agreed on price and signed the contract. One week before the job was to start, they raised the price $2k. We tried to contact them without luck. They ate a terrible comapny

He started removing the carpet and I stopped him because he was damaging the wood beneath the tack strip. The foreman chose an inferior method of tack strip removal. There are two ways to mechanically remove tack strips. 1) flat bar and hammer. Pounding the hammer between the floor and the tack strip and then prying up the tack strip. 2) cats claw/nailpuller and hammer. Pounding the cats claw into the tack strip itself and then prying up the nails through the tack strip. If method number 1 is used, there is damage to the hardwood floor below. Either the flat bar chips into the floor as it is wedged between the tack strip and floor or it hits the tack strip horizontally and bangs the nails against their holes which widen the holes and flake out the wood around the nail holes. If method number 2 is used, then damage is minimized because the tack strip absorbs all the prying and the nail is pulled straight upward rather than being wedged against the sides of its hole. The foreman chose method number 1. When I stopped his work, he had already flaked up some of the beautiful 100 yr old hardwood flooring underneath and widened the nail holes. He panicked, ran to his truck, got some woody putty/glue and tried to repair it, he then packed up his tools and left the remaining tack strips for me to pull up myself (which I did without damaging the wood). When I spoke to the representative on the phone, he yelled at me, told me they weren't ever doing work for us again, and then actually hung up on me. Then to top it all off………….. The foreman leaves the demoed carpet lying in the middle of our porch!! 1. You don't quote a job, then show up to do the job and THEN realize that it is outside your expertise. 2. If you specialize in carpet and hardwood, you ought to know how to remove carpet without damaging the floor below it. 3. If you make a mistake, then apologize for it. Don't get flustered, yell at a customer and then hang up on them just because you are embarrassed and being defensive about it. 4. You don't leave debris laying in the middle of a clients porch.

We hired them to refinish our foyer and kitchen, pull up carpet in two rooms and replace with hardwood, also pull up carpet on 21 stairs and replace with hardwood. We called them four day before they were suppose to come, to make sure we were still on for the date they said were going to come. We moved out three rooms full or furniture into our garage, to prepare for the two week job. Monday morning rolled around and two hours after they were suppose to come and many phone calls to the owner, who kept telling us they were on there way. They never came, and we called to tell them after two hours to cancel the job. We have dealt with contractors like this in the past. If they are two hours late starting new job, what would the rest of the two weeks be like! The owner never called us with an explanation or tried to even keep our business. I guess they must be doing pretty well to give up a 10,000.00 job! Better luck to the next customer!!

The work was of high quality, they were courteous and they did a good job on our masterbedroom. But when our first floor hardwood flooring was damaged because of a leaky refrigerator (accidently installed improperly by Blufold employee, not on purpose though), their customer service was poor. I was told they were sending an employee out to my house but he would never show up. Although they told me to put a fan on it, and that fixed the problem, it took a very long time. Their work though was quite good.

great job matching old and new red oak. generally excellent work a little slppy n the staining getting it on existing baseboard above where the new cloverleaf would be.

Danny was honest, when he stated our current floor has only approx. 1/16th thick and sanding would ruin our current floor & that our only other option would be to live with the current flooring or remove the floor. He did suggest that we consider overlaying the hardwood with vinyl (that has the appearance of hardwood). We checked out a business that had this done, but the wife wasn't happy with the results. At this point, we are going to live with the Cherry hardwood unless we can come up with another solution.

They came out on time to quote and received a quote quickly afterward. They were scheduling out pretty far 2-3 months at that time. Only sent out a single person to install, so took ~2 days to install, another day to sand and put down first coat of poly. Then they came out the next 3 days to put additional coats of poly. Floors look great and are holding up well. Installer did a great job getting floors tight against fireplace brickwork and the slider. Did not spring for the dustless sanding service, but there was hardly any sawdust to deal with. All their employees were very experienced and professional.

For the most part it was, good. We're having trouble getting them to come back and finish the toe strip. The installer was very friendly and easy to work with. He worked around my schedule.

We were very pleased with the quality of workmanship and the finished product. They had to feather in the new hardwood with the existing hardwood. Did an excellent job--you can't tell where the existing left off and where the new was installed. The entire work crew was courteous, on time, and cleaned up their work. I think it's only fair to refer to the work crew as "craftsmen." They had been with the company for years, and you could tell they really cared about the quality of their work/craft. Also, they had to move and reposition some very heavy furniture and did so very carefully. They also did a great job sealing off areas of the home from the work area. We had them use the higher quality dust removal system--it's worth the extra cost--and were very pleasantly surprised at how little residue was left over. We would highly recommend this company and would use their services again without hesitation.

They were very good and I have no complaints about them. They were awesome and I will use them again in the future.

My experience with them was very good.

I did not have much interaction but my wife did have some interaction. The gentleman who was here was very knowledgeable about this sort of homes. He knew exactly what he was doing. He definitely knew his stuff. They did quality job. They moved all our furnitures and we did not have to do any of that. Everything was put back the way it was before we had left. We would use their services again in the future.

i received an estimate with a knowlegable salesman. He offered helpful suggestions. The price he furnished was more than 50% higher than similarly rated companies. I sent an email requesting clarification/explanation on the vast discrepancy, but they did not respond. I was surprised by this lack of professionalism. I was very interested in using them because of their impressive reputation, prior to this development.

The initial contact and quotation process was painless, Danny was very professional and I had no worries or concerns. The quote came back within budget so we gave them to Ok to go ahead. The agreed start date was June 1st at 8am. My wife and I made plans to go out of town for the 3 days expected to complete project. On the 1st, 8am came and went, no Bluford Jackson, 8:30, no Bluford, 9:00, no Bluford.. I called their office to see what the deal was.. I got 'Oh yeah, I forgot to call you.. Our guy is finishing up another job, he'll be there in a few hours'.. I said, that won't work, we're leaving SOON... Bluford then said they'd be there in 20 minutes to get the keys etc.. 9:45, no Bluford.. I called and told them not to bother, I'd find someone else. This company doesn't respect you or your time, they run on THEIR schedule... They don't appreciate the opportunity to make a living, so I chose another company (review to follow).

The company is very responsive. They did a great job at a very reasonable price. The estimator, Danny Lacey, came out just a few days after my initial call and the work was done just a few weeks after receiving the estimate. Danny Lacey was prompt and extremely professional. The person who did the work was prompt and did an excellent job. The price was extremely reasonable. I would definitely use this company again.

Working with Danny and the Bluford Jackson crew has been a pleasure. They were extremely flexible to our scheduling needs, prompt, clean and courteous before, during and after the project. They also worked well within our budget.

My interaction with them was fine. They were very responsive because they came right away. They were punctual and professional.

We got an estimate from BJ&S for hardwood floor throughout our first floor, approximately 850sf. The sales rep was extremely helpful as we worked to get the cost within our budget. Another company was equally professional and helpful, with a little bit better price.

The overall floor looked great. You couldn't tell which floorboards were new or original. Excellent work. Very professional and clean.

I appreciated the professionalism and product knowledge of the gentleman who arrived to do the quote/proposal.

They gave a great quote. They did an excellent job with the hardwood floor, they looked excellent when they finished. They were the best price out of three companies who bid. They did come back to put extra polyurethane on the toe strip. They came a day after I called them. I would hire them again.

We contacted the company for an estimate. They came out shortly after our request at a time convenient for us. They provided a written estimate. We agreed upon a date. We signed a simple written contract. The came on the day we agreed on. The floors were completed in the exact amount of time agreed upon. The floors are perfect. The color is perfect. Nothing was damaged in the installation. They were wonderful. The only thing I would have done differently would be to cover the stove completely during the installation. They may have done this but it does not seem like it. The stove is fine but when I cook, there are fumes which I assume are from residue from stain and polyurethane.

I called Bluford and explained that I was interested in getting a quote for their installation services. I was directed to the voice mail of one of their estimators. Haven't heard back from anyone (about 3 weeks at this point). My message was very detailed along with my contact information. Not sure where the exchange broke; however, I'm moving on. While this certainly doesn't reflect on the quality of installation they perform, it is annoying when you're trying to give someone business and they don't have the courtesy to call you back.