Advanced Carpet Technologies

They never contacted me or responded to my many attempts to contact them!

They were awesome. Lee and Mike make a great team. Our carpets haven't looked this good in a long time.

Their tech (or maybe owner Lee threatened me!) I had them do a cleaning once before and was satisfied. If I could give them 0 stars I would. I called them 3-4 weeks ago after buying a groupon and confirming the additional cost for coming to my home ($30) since it was outside of their "area". We arranged for them to come tomorrow (Friday 7/15) to clean my carpets at 2pm at our new home. When we found out we could close on our new home earlier I wrote them via email as that is how we had been communicating and asked if they could do it any time earlier. They agreed to do today (7/14) at 2pm. I was on my way to a store for some errands when they called me and asked if they could do it at 11:30 because they were done and were a few miles away, at first I didn't think I could make it work as I had errands and had planned on taking stuff from my old home to my new home to meet them at 2pm (35 mile one way trip). I called them back and said okay and then asked if for the inconvenience of having to go out there now would they consider waiving the trip charge as this was interfering with my moving plans. Lee was agressive and said, NO, you need to talk to the office (Jessica). I called Jessica and explained my point/position, ultimately she stated that I should never have been able to use this groupon as I had used one already within a year and was not a new customer. I had no clue that was a stipulation. I had reviewed but didn't notice that rule. She held her position that she wouldn't waive so I asked if she would split the difference as NOW i am doing them a favor of letting them reschedule it early and they are very near by. Finally she rudely said, I'm not going to argue with over $15, you can have it, and she hung up, not answering the phone again when I tried to call her back about her rudeness. Lee and his associate showed up, I greeted them and welcomed them with a handshake. Once in my foyer I mentioned that I must have upset Jessica as she had hung up on me. Lee became very agressive saying that they take a loss with Groupon. So I asked then why are you using this service?! I am not an agressive, confrontational person, I am a big guy, but i'm a gentle guy, and at 48 years old never been in a fight. He then said "Just so you know you are on our list of customers we will never do business with again". I looked at him shocked and reached out to him to ask why. I'm not sure what he interpreted in my hand motion to calm him, this is the way I communicate. He immediately took a 1/2 step back, reached behind his back with his right hand and yelled "You are in my personal space and need to back off!". I tried to explain that I'm not being agressive, but rather just trying to calm a situation that is errantly going the wrong way. He continued to yell at me and I had no idea what he was reaching for behind him. I was scared. I told him that he needed to leave immediately, to get out of my home. His associate left and he did, but then he stood out on my side walk in front of my front door yelling at me to come out and finish this out there. He said he would wait for me and i should call the police if i'm scared. He again told me to come out finish this out side. I told him I wasn't coming out. He said, no worries, I'll sit out here and wait for you. He got into his van and sat there for about 3 minutes and then pulled away as I was calling the police. This is the most unprofessional, aggressive experience I have ever had. I was trying to reduce this guys anger and frustration and he began to threaten me. I have no problem affording a $30 trip charge, but it was the point that they were screwing up my schedule that prompted me to ask, which then prompted them to put me on a "Do not service list" and then to have him reach behind his back as if to pull out a weapon or perhaps to hold back and resist being physical with me was alarming. That's it, do not give this company your money or time. I have advised Groupon of the issues with full detail and have also received a full refund from Groupon for this.

I called them on a Monday with a few questions and they were able to come out the very next day. They gave me a 2 hour time frame of arrival and said they would call on the way which they did. They showed up on time, they were very nice and professional, they new what they were doing and answered all questions. My carpets haven't been cleaned in about 8 years and they look great. I would highly recommend this company to clean your carpets. Thank you, from beginning to end everything went smoothly.

I know how Angie's list works. You will read some of the positive reviews and then some of the negative reviews and then make your decision whether you will use the company. There really is no need to read further on this company. Please consider this the definitive review of its professionalism and performance. I discovered a flood in my basement caused by the improper installation of a water softener. I called this carpet cleaning company and they came out that day and cleaned up the damage. They even came back the next day and helped take a rust stain out. If my interaction with them had ended there, this review would give them an A+ So, I have a finished basement that is torn up from the flood. They cut away the pad for the carpet and took off the baseboards to dry behind them. Once the drying is done, I need them to put my basement back together. I scheduled FOUR appointments where they were no shows. They would lead me to believe they were coming, I would take off work, and they would not show. The owner at first said (after two no shows) he couldn't come out and do it because he had not been paid by the water softener installer, and he was a "small company" that could not float the cost to sub out the repairs -- about $300. Why he would schedule to come out and then not show up if he never intended to do the work is beyond me. So I personally called the water softener installer and made sure he paid. I then scheduled more appointments to get the basement put back together. No shows. Each time, he would say he was coming and then not show up. I have this all documented in text messages. As I write this, it is 4:30 p.m. four days after he told me he would show up to pick up a piece of the pad he needed to match with the replacement pad for my carpet. I cut the piece out and placed it on my porch. He said he would be there at 10 a.m. on a Friday to pick it up. No show. I checked in with him via text. He assured me he would come the next day and not to worry, we were still set for Monday morning to fix the basement. He didn't come Saturday or Sunday to pick up the piece. And, surprise, Monday rolls around and no one shows up. Why not just tell someone you are not going to do it? Why make them take off for work? To top it all off, he had provided me the name of the company he said he was subbing it out to. I call them and ask if they are going to show up. They say they have no idea what I am talking about. They had no idea who he was and were upset that he was telling people they were supposed to be somewhere they weren't, because it made them look bad. So I ask them if they want the job. They come within an hour and three hours later, the job is done. I wait nearly a month for something I got solved by myself in three hours. By the way, he still has not called to say why they didn't show up this morning. I know they let companies get on here and respond to these. I've seen people try to justify the bad service. I am sure he will have some excuse or story. Believe me when I tell you there really is no excuse. If he wasn't going to do the work, that is all he had to say. Scheduling appointments and not showing is one of the worst things a contractor can do. Consumer beware.

My wife purchased a Groupon to have the carpeting in our house cleaned; up to 3,000 sq ft. I contacted Advanced Carpet Technologies and scheduled the cleaning for 11/6/15 at 9am. Since 9am I have called them repeatedly, only to leave my information, repeatedly, on a machine. They haven't had the decency to contact me back. I took the day off work to be available in addition to removing all small objects and furniture from anywhere with carpeting. I guess I get to spend my afternoon putting it all back... We will now likely have to contact Groupon for a refund and pay a premium to some other company to make sure our house is cleaned before the holidays.

two technicians showed up, went to work immediately, moved small pieces of furniture to gain access to HVAC ducts, removed grates and passed a long vacuum hose into duct as far as it wold reach, then they slowly pulled back claiming that this method works as well as brush or agitation methods due to high degree of suction applied ??? one technician too short to reach higher up vent returns, needed my assistance

I hold a high recommendation of this company. They were so very honest, and even suggested a common solution for me to do the cleaning myself. It didn't work, but he came back out again and he explained that there was nothing he could do that I had not already tried myself. He said he could not take my money. He was just very honest and was not out to make money off of me.?

Servicemen upon arrival realized both carpets were wool and something they were not equipped for. Owner was very nice and suggested refund from Angies list as I did not need any other services. Appreciated their honesty. just hope Angies List will refund me.

I would use them again, I even asked for his business card.

Not well. I bought a groupon coupon from Advanced Carpet Technology (seemed like a great deal). The provider showed up on time, but did a very rushed job leaving the carpet still dirty. My wife mentioned to the technician doing the job he was going to fast and he claimed the professional systems are so good they can do it that way. After they left, my wife pulled out our residential carpet cleaner (one would think it wouldn't work as well as a professional machine) and pulled out tons of dirt (I'm hoping I can post the pictures of what we pulled out after our rug was supposedly cleaned. We called the owner to express our dissatisfaction but got a lot of run around...first, he said that we didn't actually buy a 'carpet cleaning" but rather a "cleaning fluid extraction" (I guess that means its ok for the carpet to be left dirty as long as they extract the cleaning fuild (not what I had in mind when I bought it). He also Told my wife all their other clients are happy (not relevant to me, if I'm not, right?). In fairness, he did offer to do it again another day but said they would do it the same way (which obviously didn't work and btw is a huge hassle since we boarded our dog to get him out of the way while they were here and we moved tons of furniture so they could have easy assess). Finally he just told us to call groupon to get our money back. I'm fairly sure, I'll spend weeks trying to get this right, spinning between groupon and these guys. Do yourself a favor, use a carpet cleaning service that gets consistent good ratings... life's to short.

Poor coordination with the scheduling by phone. They never answered directly...should have been scheduled online to be followed up with call. Service was never performed.

45 minutes after the appointment time, we were still waiting for them to arrive. We called the office and were told that they were running behind from a previous job and should be there "soon". An hour after that, we called again and were told only that they should be there by now. We called the office 4 or 5 more times in the next 8 hours, but kept getting voicemail. We left a message each time asking simply whether or not they were planning on showing up to perform the work that we'd paid for in advance, but never received any sort of response. In fact, 2 weeks later, we haven't gotten so much as a phone call or apology from them. We tried to work it out directly, but eventually had to contact Living Social (or possibly Groupon- I honestly don't remember which on we purchased the deal from) in order to get our money back!

It went great! We have very old carpets, so they were cleaned to the best of the technician's ability. Our carpets looked great! Booking appointment was quick and easy - the company was slammed from the coupon they offered, but they were responsive and we settled on a date quickly. The technicians themselves were professional and courteous. I would definitely recommend this company to others looking for carpet cleaning.

Not bad really just the two young guys that came were not ready to be dealing with the public.

Overall it went well. We had some staining on one of the capets but it came out with water.

Not impressed. Showed up late spent only about 20 minutes actually cleaning because had somewhere else to had to move all furniture ourselves or else was just going to go around it. Had us down as a Groupon customer deal not Angie List

Our carpets were cleaned. Nothing more to tell.

Work scheduled for 9:00am. Called around 8:30 to say they had to put brake pads on the truck but would try to be there by 11:00. Called around 10:00 to say they were still working on the truck. Wanted to know if they could come at 4:00. I told him I had things to do and 4:00 wasn't acceptable. Said they would try to get there as soon as possible. Actually showed up a few minutes later. After carpet dried, it was hard to tell it was cleaned. Basement steps look just the same as before cleaned.

okay. they got there on time but didn't seem to do much. Didn't take them long before they were "done"

Had to reschedule several times due to his issues. Told me that this doesn't sound like a good relationship how about i give you a refund.

Crew arrived on time with advance notice the day before. Carefully moved furniture and described process and answered questions. The crew completed the work in one hour which was the time estimated for completion. Left suggestions. Overall very satisfied with this company and would recommend to others.

The people were winderful, very friendly and professional. They ran behind so they called me to let me know and they cleaned an area rug for free because they were late. However, I probably would not use them again because I didn't feel like my couches were very clean. They didn't smell any better and I had a stain on one side that didn't come out, however when I cleaned it myself it came out. Keep in mind that I am a clean freak so take this for what it is worth.

they were all through in 15 minutes.

did not clean any of the carpets very well, they cleaned the living room , family room, bedroom, hallway and two flights of stairs, in one hour, no wonder they did not get them very clean.. they pointed out heavily stained areas but never tried to clean them..