WEST CHESTER LAWN & GARDEN

Saleman took plenty of time to explain all the features of the various models they offer. Delivery of the new tractor and pick up of the old were not a problem. We purchased the maintenance contract and they came to change the oil after 4 uses.

Michael Dick spent 2 hours going over the landscaping of our new house, which had not been cared for for about 7 years. He took the time to explain everything to me and recommending treatments or whether to even keep certain items. He and his staff performed great work and got everything looking so much better. There was a few weeks delay in the scheduling, but they were worth the wait.

This group was pricey and did not respond very quickly in their work. The amount of time that you have to spend to get customer service is far too long. Their processes are very disconbobulated.

I was afraid that my old Toro Wheel Horse couldn't be fixed but West Chester Lawn & Garden managed to get it running again. I take all of my outdoor equipment to them to keep everything in good shape and they have never let me down.

I have purchased lawnmowers and snowblowers from West Chester Lawn & Garden for many years, and have been fully satisfied with the equipment and with the annual service performed on each machine.

Went there with a lawn tractor that wouldn't run. Two weeks... $70 up front for diagnostics. "All ready, come and get it." Took it home, started right up, one circle of the yard (8 minutes) and stopped running, wouldn't re-start. Let it sit and cool overnight. Re-started, ran for another loop around the yard and died to not re-start. Took it back to them... "You only asked us to get it running..." "NO, I wanted it to RUN." Another four days... "Come and get it." Same problem.... Still only runs for 8-10 minutes, then dies, not to re-start. And, to add insult to injury, one of the tie-down bolts for the battery is now missing." I WOULD NEVER GO BACK, NOR WOULD I EVER RECOMMEND!

Pick-up and delivery as promised. They were able to save blades that I thought were unsalvageable. Identified a couple of areas that I should attend to in the future without pressure of them replacing. Will use again.

I brought the mower in for a tune up and to have the blade sharpened. I had hoped that the mower would start more easily and cut more cleanly than before the service was performed, but that was not the case. The mower seems to work just the same as it did before being serviced. The mower was ready earlier than they had estimated, which was nice. However, when I went in to pick it up, they could not find it. After searching for quite a while (and involving other employees) they did find it. While I was waiting for the mower, I was looking around the store and intended to buy grass seed. However, I noticed that the "use by " date on the seed had already passed. I asked someone in the store about it and they said it was not important, but I dd not purchase the seed.

I don’t use them anymore because they are expensive. They do a really good job, and they are thorough. Their price I thought was getting very high but they did well with their service. I purchase our mowers from them and if I had to I would use them for service but if I have an option I would not use them.

After many years of satisfactory service, the last two years I obtained a tune-up have been a big disappointment. I took the mower in for service over the winter so I could benefit from a discount coupon and to have the mower available during the growing season. When I started using the mower this spring, it ran poorer than when I brought it in for servicing. It keeps stalling and appears under-powered. If I were to return it as a complaint, I would lose the use of the mower during the spring growing season. Consequently, I will have to do the servicing myself. After two years of a similar experience, I will not return to have my mower serviced there again. After last year's disappointing service, I went back, giving them the benefit of doubt, since I had many prior years of satisfactory service. From now, either I will do the servicing myself or take it to another service provider. I use providers due to lack of time to do it myself. ---------------------------------------------------------- Once I serviced the mower, I discovered that the spark plug gap was set at 0.03 inches, instead of the required 0.02 inches. This would explain the lawn mower's lack of power.

It took them awhile. Go there only if you can afford it.

The service was adequate. The mower is running fine. They could be a little friendlier.

Westchester is a fine company. Once the machine is picked up it is like it disappeared into a black hole. It has always come back working well. I would use them again

The quality was very good. I would use them again.

Very easy to work with. I called, they picked up within a day or so, and they did the tune-up. That took longer than I wanted--maybe two weeks or so--but I understood they were backed up with other customers.

They always do an excellent job and check with me for services. They provide extra services with shrubs and removed a tree for me.

great, had to wait a long time on hold for service dept. very convenient, mower works great

They came to my house to perform the service within a week of calling them. I guess the true test of how they did will come when I mow the lawn in a month or two, but my impression is they did a good job.

Overall, we have been very satisfied with their responsiveness and professionalism. They generally do a very good job and for a reasonable price. Their arborist has been very helpful.

THIS IS THE SECOND TIME WE HAVE USED THEIR SERVICES. THEY WERE ON TIME & THE WORK WAS SATISFACTORY. THE LOCATION IS CONVENIENT & THEY HAVE A CLEAN, WELL-RUN OPERATION.

GOOD JOB WITH GENERAL LAWN MAINTENANCE. SOME PROBLEMS WITH PRUNING TOO EXTENSIVELY.

WEST CHESTER LAWN CARE HAS BEEN THE MOST CONVENIENT AND REASONABLY PRICED LAWN MOWER SERVICE IN THE AREA AS FAR AS I'M CONCERNED. THEY WILL EVEN PICK UP AND DELIVER IF YOU WISH.

THEY CAME OUT EARLY IN THE MORNING & SPRAYED OVER THE WHOLE YARD. THEY CLEANED UP AFTER THEMSELVES & LEFT A MARKER LETTING US KNOW THEY HAD BEEN THERE. WE LIKE HOW OUR LAWN LOOKS WITH THESE APPLICATIONS.

THEIR EMPLOYEES WERE NEVER DISCOURTEOUS, BUT THEIR SERVICE POLICIES (INCLUDING THEIR POLICY NOT TO REASSEMBLE A PIECE OF EQUIPMENT IN FOR ESTIMATE) LEAVE A LOT TO BE DESIRED. I EXPECT THAT IF I DROP OFF A PIECE OF EQUIPMENT WITH A SERVICE PROVIDER FOR AN ESTIMATE, THAT I CAN PICK UP THE EQUIPMENT IN THE SAME CONDITION I DROPPED IT OFF IN, REGARDLESS OF WHETHER OR NOT I DECIDE TO HAVE THE WORK PERFORMED.

QUOTED REPAIR TIME OF ONE WEEK TO 'TAKE A LOOK AT IT', ENDED UP BEING 4 WEEKS BEFORE REPAIRS WERE COMPLETED. ALSO ASKED TO SHARPEN BLADE, BUT THAT WASN'T DONE AND I WAS AFRAID TO LEAVE IT ANY LONGER. WILL PROBABLY USE AGAIN (LOCATION AND PRICE DECENT)IN ORDER TO OFFER A SECOND CHANCE ONCE NEW FACILITY IS COMPLETED (MAY BE REASON FOR SLOW TURNAROUND TIME.