EXCELLENCE CLEANING SERVICES, LLC

4.9(
295
)

House Cleaning, Floor Cleaning and Waxing, Home and Garage Organization,

... +1 more
This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

We have been serving Butler, Warren and Hamilton Counties for over 19 years with personalized, quality residential cleaning services. Our unique service provides our clients with consistency and personal care. Each client receives personalized attention for their home and individual needs. Our goal is that each client feels we are part of their family. We strive for excellence and 100% satisfaction.

Business highlights

22 years of trusted experience
Women Owned & Operated
Family Owned & Operated
Eco Friendly

Services we offer

Personalized, Quality Residential House Cleaning. Complete Satisfaction Guaranteed.

Amenities

Free Estimates
Yes

Accepted payment methods

Check

Reviews

4.9295 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
93%
4
4%
3
2%
2
1%
1
0%
Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Write a review

Filter reviews by category

Showing 251-275 of 295 reviews
Sarah H.
12/2018
5.0
house cleaning
  + -1 more
They do. Fabulous job!
Description of Work: House cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jane Hanna W.
12/2017
5.0
house cleaning, floor cleaning
  + 0 more
Perfection.
Description of Work: Entire home was done in a timely and very professional manner. I was so impressed with this company that I am going to schedule regular cleanings with them.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
kevin M.
10/2017
5.0
house cleaning
  + -1 more
Very good.
Description of Work: House cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
d J.
08/2017
3.0
house cleaning
  + -1 more
unknown
Description of Work: The personnel, Wanda did a very good job. However, the owner came to my home to meet with her employee behind closed doors for 45 minutes and stopped the cleaning job.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from EXCELLENCE CLEANING SERVICES, LLC
Our associate was cleaning this home on a Saturday which is outside our normal business hours because our schedule was very busy and we were trying to accommodate the heavy demand for deep cleanings in the month of July because of move in, move out, graduations, weddings, etc. We had just returned home that day from vacation and we needed to deliver the checklists and go over the homes this associate was going to clean on Sunday (again to accommodate a clients needs) and Monday. Our associates will normally take a 20-30 break when doing a 6+ hour cleaning. The meeting took about 40 minutes. When our associate finished up the cleaning a little while later the client mentioned that she was now late for an appointment. She apologized, not knowing that the client had any time constraints. When we scheduled the cleaning and confirmed the arrival time, no mention was made of any time constraints by the client. We called that evening to check on the cleaning as we always do and the client indicated that she was pleased with the cleaning but upset about the meeting. We apologized and explained the situation and indicated that had we known she had a time constraint we would have made sure we completed the job by that time. We called a second time to apologize and make sure that the client was pleased with the cleaning that was done.
Sam E.
07/2017
4.0
house cleaning
  + -1 more
The cleaning was very good
Description of Work: Deep house cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$280
Neal B.
07/2017
4.0
house cleaning
  + -1 more
It was good.
Description of Work: They did a deep clean of the house.
Rating CategoryRating out of 5
Yes, I recommend this pro
$185
joseph H.
10/2016
5.0
house cleaning, floor cleaning
  + 0 more
Great cleaning! Very thorough!
Description of Work: House cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David B.
10/2016
5.0
house cleaning
  + -1 more
They did a very thorough job
Description of Work: General house cleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Deborah S.
07/2016
5.0
house cleaning
  + -1 more
Fine, they did excellent job.
Description of Work: Housecleaning
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Cari M.
06/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Rebecca B.
05/2016
5.0
house cleaning
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$125
Ross W.
05/2016
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
Yes, I recommend this pro
$185
Jon C.
04/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: We purchased a Big Deal for a "deep" cleaning. They were very proactive with scheduling. On the day of our work, our cleaner was late. However, the owner was proactive in investigating and giving my wife an updated time frame. She worked for ~5 hours and did a great job on some portions (by 'great' I mean she cleaned to the level of detail I would clean my own home). Towards the end, some attention to detail slipped. We were a bit disappointed and called to discuss with the owner. He was nothing but helpful and understanding. He was not confrontational or frustrated with us. They responded with a second cleaning to fully complete the time and items discussed (i.e. dusting everything, cleaning off blinds). I would use them again due to their quick responses and great customer service.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$185
April B.
03/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Worked with my schedule and house was sparkling clean! Cleaned my blinds, baseboards and everything looked awesome when I returned! It was my first housecleaning experience and couldn't be happier!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$185
Roy J.
03/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Deep Clean Special. |Great Job, we needed the help.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$185
Michael D.
03/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Deep cleaning including door frames, moldings, and baseboards. The house looks brand new.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$365
Christine M.
03/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: First time I bought a deal from Angie's list to have a deep clean of my home. This company was great and really worked with me to get the job done in my time frame.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Judy F.
03/2016
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bonnie C.
03/2016
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Jodi R.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Timothy O.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: We were very satisfied with the service we received. They were very polite |and worked very hard. |Thank You
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Richard B.
02/2016
5.0
house cleaning
  + -1 more
unknown
Description of Work: Cleaned main floor and basement.
Rating CategoryRating out of 5
quality
5.0
value
4.0
punctuality
5.0
Yes, I recommend this pro
$230
tracy C.
01/2016
5.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185
Alecia L.
12/2015
4.0
house cleaning
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$185
Debbie R.
12/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: I was moving into a new home had them come in and do a deep cleaning. They cleaned all of the bathrooms, wiped down the blinds, cleaned all kitchen cabinets inside and out. They were very professional and did everything we discussed. I would definitely use them again.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$185

Contact information

6886 Hickory Pointe Dr, Middletown, OH 45044

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Bonded
Insured
No License Required for Trade
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Home and Garage Organization,
Carpet Cleaning

FAQ

EXCELLENCE CLEANING SERVICES, LLC is currently rated 4.9 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

EXCELLENCE CLEANING SERVICES, LLC accepts the following forms of payment: Check
Yes, EXCELLENCE CLEANING SERVICES, LLC offers free project estimates.
Yes, EXCELLENCE CLEANING SERVICES, LLC offers eco-friendly accreditations.
No, EXCELLENCE CLEANING SERVICES, LLC does not offer a senior discount.
No, EXCELLENCE CLEANING SERVICES, LLC does not offer emergency services.
No, EXCELLENCE CLEANING SERVICES, LLC does not offer warranties.
EXCELLENCE CLEANING SERVICES, LLC offers the following services: Personalized, Quality Residential House Cleaning. Complete Satisfaction Guaranteed.

Contact information

6886 Hickory Pointe Dr, Middletown, OH 45044

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM