ERNIE & SONS HARDWOOD FLOORING

I called 3 different times, one time no one answered, the other time I was put on hold and no one came back to the phone, the third time a girl took all of my information and said someone would call me and they NEVER called me back!! I would never use them.....

Very well.

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We called Ernie and Son because of the solid reputation the company has in the Cleveland area. We have lived in the Cleveland area for over 43 years. We have had many neighbors from Cleveland Heights to Chagrin Falls hire Ernie and Son who were always pleased with their work. Our wood floor began to have a dull coating after each cleaning. I could not figure out how to clean the build up and return the shine to the floor. The staff knew that they were coming to an appointment that probably did not mean any major work to the company. However, concern for our problem, the advice and the information on laminated wood floor was so valuable. Suggestions to remove the build and care for the floor were exactly what was needed. It worked! Professional, knowledgable, truthful, prompt and friendly are only a few words to describe what you will receive from Ernie and Son.

The service was excellent and the workers were excellent and prompt. They left the area clean and they completed the work in two days.

It was indeed a pleasure to work w Ken and his people. We had our floor sanded and stained (which took 3 full days) and then decided that we did not like the dark color we had picked. When you have this process done you move all your furniture and appliances out and we lived without our first floor for a week. When we told Ken we wanted to return to the original color (clear) he was as nice as could be and the next week he and his people arrived and redid all the work. The end product is gorgeous. Everyone we encountered from this company was punctual, respectful, competent, polite and hardworking. They put plastic sheeting all over our cabinets, taped the loft, and basement so dust wouldn't get all over. The process is pretty much dust free . They cleaned up beautifully and were very careful when they removed the tape to not damage the cabinets. When I was looking for someone to do my floors, 2 people I respect told me that Ernie and sons is the only one to use. I'm glad I listened.

The installation was done in just over a day, The sanders were a little delayed by a particularly challenging job ahead of us. The sanding was completed quickly and with very minimal dust. When the finish was applied it brought to our attention how many knots and small voids were in the floor. When we contacted the company about what and how we could fill the voids, they came back out, filled and applied another coat of finish at no additional charge. We will contact them again when it is time to refinish our other floors.

GREAT JOB|Would never use anyone else!

The work went great. They cleaned up after each day's work. The floors were installed and finished beautifully. They accomodated our painting schedule and delayed the installation of the baseboards until the painter had finished. We are extremely pleased with the floors and our experience with Ernie and Sons.

Called Ernie and Sons for an estimate to install a new hardwood floor...we provided the material. Estimator came out on a Saturday morning and took measurements. A quote was emailed to me a couple days later and the pricing came back very reasonable. Hired them to do the install which took a couple days. Everything was cleaned up when he finished and the floor looks amazing! Very happy with the results!

After using Angie's List to locate a local company, we called Ernie and sons and scheduled an appointment for an estimate. They arrived as scheduled and reviewed our situation, gave us an estimate, and had us call their office for a work schedule. They were able to begin within 5 days, and began work as promised. By the end of the first day, the floor had been sanded and received its first coat of finish. Each succeeding day it was given another coat. The results are excellent. We had painted quarter round in the room, and it was barely touched. There was never a trace of dust during the entire process. It should be noted that they do not move furniture, so be prepared to clear the work area.

I called Ernie and Sons on two different days about a week apart (in late January 2012) to schedule an estimate to repair and refinish my hardwood floors. Both times the receptionist took my information and told me that her brother would call to set up an appointment to come by and look at the floor for the estimate, however no one returned my call.

They did a super job. They were quick, efficient. The floors look great. We have had no dust. It was very clean when they left, there was literally no dust. I would highly recommend them. Their price was very fair.

The workers were prompt and professional. The floors looked great.

They do beautiful work and it is absolutely gorgous. They are dependable, and they come when they say they are coming. Their work is outstanding and fairly priced.

They did a really good job for us. Their price was very good. They came out three times to complete the job. We have used them before to finish the floorings.

Quality of the work has been excellent - they managed to get past the damage inflicted on the floors when the previous owners tried to redo on their own. They were willing to do our job in chunks so we could break up the cost and not have to have the whole house cleaned out at once. Excellent job of dust control. Their punctuality, responsiveness etc... is above average, but not outstanding. Overall, someone I'd highly recommend.

A job estimate was given (on contract form). Company booked someone else on June 3rd, which was the original day we had planned. Rescheduled appointment for 17th, 18th, 19th and 22nd, but when I try to contact company, the rep hung up and turned on the fax machine. I've talked to her 4 or 5 times - each time she tells me she'll contact her husband or brother, but she doesn't return any calls. I tried to go back and edit my rating of F for the company to C's since I am a Christian but had difficulty with the computer program when editing. I cannot honestly say how the work on the floors is since the company's responsiveness/organization and scheduling has not been good.

Very well, they were on time and courteous.

Our maple kitchen floor was a mess and we needed total refinishing. Ernie and Sons were highly recommended to us. I had several quotes and they ranged from about the same price to triple. We decided to use Ernie because of their reputation and his promptness to arrive and give us a quote. All went as scheduled and we have a beautiful (new looking) kitchen floor!

They are a very good company, very reasonable. I would highly recommended them as I was extremely pleased with the final result.

Excellent experience! I would hire them again in a heartbeat. We were recommended to them by our real estate agent when we moved to the area. They came out promptly to give an estimate, scheduled the work to fit our timeframe (after we closed on the house, but before the furniture arrived), and did a super job! They started the job at the end of the week and came back over the weekend to put on the final coats of finish. They were very polite and friendly and a great introduction to the area.

THE CONTACT PERSON(S) ARE VERY COURTEOUS. HOWEVER, IT TOOK ME OVER A MONTH TO FINALLY GET SOMEONE OUT TO GIVE ME AN ESTIMATE, AND CALLS WERE NOT RETURNED AS PROMISED.

THE FLOOR THEY INSTALLED IS FANTASTIC! I HAD HEARD THAT THEY WERE PRICEY, BUT NOT IN MY EXPERIENCE. THE QUALITY OF THE MATERIALS AND WORKMANSHIP IS REALLY TOP NOTCH. THIS IS THE SECOND FLOOR THAT THEY HAVE INSTALLED FOR ME AND I CONTINUE TO BE VERY PLEASED.

THEY ARE OVERBOOKED AND HAVE NO TIME MANAGEMENT. IT TAKES THEM FOREVER TO GET BACK TO PEOPLE AND THEN TO SCHEDULE APPT.