Tri Star Electric

**DO NOT hire TRI-STAR ELECTRIC OR ERIC TEAGUE. Completely undependable and will leave you without the promised service and stranded in your house. 11/5, 10:21-11:00am, called Tri Star Electric, Eric Teague, 937-554-8148, for electrical work at our new house. Set up 11/7 at 11:00am for an on-site review. Eric requested a summary of the electrical work (new main panel, miscellaneous electrical work, barn electrical work, hot tub hook up, and camper hook up in the barn) by text and sent the requested text at 11:05am. Eric confirmed he received the text. 11/7, 11:00am. On-site review with Eric. General overview of work and prioritized the camper hook up in the barn as the #1 priority as we’re remodeling the house and planned to stay in our camper. Eric said he would run a temporary line next week (11/10-11/12) from one barn to the second barn and have the hook up so we could stay in the camper. The house main panel and remaining work would begin the following week (week of 11/16). All of this was agreed in the presence of four others. 11/9, 5:44pm, changed start date…”running about a week out but can start your project the following week.” So essentially that’s the polite way of saying he’s two weeks out not the next week he originally promised. He also said he “will let you know what day we will be there.” **crickets** 11/16, 10:06am, sent another text to ask for an update. Eric responds “…I will text you when I get back to the office this afternoon.” I never get the promised response. **crickets** 11/19, 10:43am, sent another text to ask for the update I never received from 11/16. 11/19, 6:29pm, Eric responds by text with a verbal quote. Confirm details and give verbal ok for electrical work. Eric responds “OK will text you on Friday for date” which is the next day. Never receive the text. **crickets** 11/23, 2:56pm, sent yet another text to ask for an update from Eric since he never responded as promised again. 11/24, 9:05am, Eric responds and claims an employee tested positive for the corona virus. Also said he will “…know by Thurs if we are positive.” Ends text conversation with “Will be in touch.” **crickets** 12/4 called Eric for a final start date. Eric avoided the call and responded by text instead. No mention of covid or anyone as positive. Eric responded “…you should seek another Electrician because we are out at least 1 month…” So here we sit a month later, in a vacant house without the needed electrical work, no camper hook up, and scrambling to find another electrician.

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They were supposed to be at our house to do the work, but said they couldn't be there because of weather. Fair enough, but WE NEVER HEARD BACK FROM THEM AGAIN, IN SPITE OF REPEATED PHONE CALLS. Completely unprofessional and classless. All they had to do was call us back and say they didn't want to do the work. Instead, they left us hanging and it was beyond irritating. If the work they perform is anything like their customer courtesy, stay away from Tri-Star Electric.

Eric came to give his estimate right away. He worked quickly and neatly and very professional. Although his price was not the lowest, his manner was so friendly I even developed a great rapport with him and got some good references from him. I finally have MY electrician.

THEY DID AN EXTREMELY GOOD JOB. THEIR WORKERS SEEMED TO KNOW WHAT THEY WERE DOING. THEY WERE EXTREMELY PROFESSIONAL WHILE WORKING IN MY HOME. I WOULD RECOMMEND THEM ANY DAY.