Remodeling Designs Inc

Terrible. Paid $1,000 up front for a design fee and never received a design. Called owner when workers showed up and asked what shape to dig the patio. Owner showed up and spray painted an outline. Did not measure correctly and then tried to charge an extra 6 grand for the stamp we chose, did not have enough crew and tried to pour too much concrete in one day. Two trucks lined up and waiting while crew was still forming the border of the patio and laying rebar. Messed up the release color, left boot prints all over, and double stamped the pattern in several areas. Joint lines cut with a dull blade and now crumbling, steps are not the same pattern as the patio and crumbling on the edges. Crushed sprinkler system even though we marked the sprinkler heads, and left the yard damaged after getting a dump truck stuck because they decided to work right after a heavy rain. Said the yard damage was considered acceptable to them. When the owner was confronted we were told we are too picky. Needs to stick to kitchen remodels and stay away from outdoor and concrete projects. Company motto is "expect more and get it." Hate to see what you get it you expect less!

We’re very happy with our new powder room. The craftsmanship was excellent. The carpenter completely restored an existing pocket door and it looks great. The project leader spotted a nearly invisible flaw in the sink and immediately ordered a new one. His attention to detail and overall quality of work was extraordinary. We’d hire them again in a heartbeat.

The project was tightly managed and proceeded with clockwork precision. The lead project leader and carpenter, Gary, started ontime everyday and broom cleaned the worksite before he left for the day. Remodeling Designes took care of the small details which esured a successful completion. The results exceeded our expectations. We love our new kitchen.

The owner has a very uppity attitude if you ask too many questions about his work, how things are installed, etc. He would not bid on my project and I could tell it was because my job was not way up there in the dollar amount. Seemed to have his nose up in the air most of the time.

It went excellent.

We contracted RDI for a total kitchen overhaul. Included cabinets, countertops, wood flooring, moved an exterior window, new drywall, electrical/lighting, some minor plumbing. We did some of the demo work and painting ourselves, and they left appropriate time in the schedule for that. Overall we are extremely pleased with the results. The staff was excellent, from design assistance to execution. The design team used software and electronic communication to finalize the design and show us how it will look. The lead carpenter was very professional, kept the support workers moving along, always took time to answer questions and keep us posted. We felt very comfortable with him in the home while we were not there. Job took about 11 weeks. They were a few weeks late getting started but executing according to the original schedule after that. RDI was the most expensive estimate we received, but it was clear from the beginning that they were serious about our kitchen job and hence we were very confident they would get it done in a timely fashion with no issues. Worth the price. One minor complaint is that their estimate to replace a patio door was almost twice what we were able to get from Lowes. We ended up getting the door from Lowes and the RDI lead carpenter worked with us and Lowes to get the installation scheduled and done properly. Oddly enough the new window installation was reasonably priced by RDI. I guess they just didn't want to deal with that patio door.

I thought it was very good quality. The quality of the finished product was really good. I had to discuss with the onsite project manager more than I should have, but I think it was his first time. It wasn't as easy as I thought it should have been.

The company president Erich, the project manager Brian, and everyone else with the company were all professional and easy to work with. They worked hard, were flexible, and did excellent quality work.

We interviewed 3 Remodelers from Angie's list. My wife and I selected Remodeling Designs to perform several projects around our home. We initially chose them because of their professionalism and the trust we gained on their very first visit. The scope of work included converting a walk-in closet to a spa room with a walk-in tub, installing several grab bars, building a handicapped accessible closet, and installing new carpet and two large wallpaper murals. They were a great company to work with for many reasons. Erich and Christine listened to what our needs and wants were. They worked diligently to come up with a plan to accomplish those needs and wants. Their team of expert carpenters executed the plans. They were able to accommodate us and work around our needs not only in the planning process, but also during construction. Their lead carpenter, Randy, was punctual, hard-working, very knowledgeable and the quality of work was simply outstanding. There wasn't a problem, no matter how complex, that Randy couldn't solve. The entire experience with Remodeling Designs from beginning to end was thoughtful, care free, and enjoyable. We knew we were in good hands working with Remodeling Designs and they not only met, but far exceeded that expectation.

Amazing lead carpenter, very professional company. Pricey, though. On the other hand, almost all of our surprises were pleasant ones. So, the and quot;peace of mindand quot; value is high, and the skill of their workers is high, so the value you receive is also quite high.

Erich and Christine were punctual, professional, thorough, and offered a very high quality product. They took their time to go through all the details of our renovation and answer all our questions. Their estimate was a bit high for our budget, but I have no doubt you would get what you pay for. Would recommend them to anyone who is looking for a higher end renovation.

The good things - the designer - Beth is excellent. Very good ideas/works well with the customer and provides suggestions based on your lifestyle, how you live, etc. The painter - also excellent - I wish I knew who they were as I would use them for other paint jobs. The granite countertop company - also excellent, spent five hours measuring to ensure the new countertops were a perfect fit. Nothing else was done correctly the first time. The original estimate was five weeks, start to finish took a full three months. I was provided with a very extensive notebook prior to starting construction, including blueprints. I was promised an on site project manager, which never occurred. The person performing most of the work was not given the blueprints. The electrician wasn't told we were moving the island, so the wires were placed in the wrong place and had to be moved. The cabinet doors didn't match the remaining cabinet doors - though I had stressed on numerous occassions that if I replaced some (not all ) of the cabinets that I expected them to match. Despite the original designs, the electrician and construction lead decided to go from three light fixtures to two. I had to change to a bottom draft cook top after numerous un-necessary holes were cut into my ceiling and garage walls - these all had to then be repaired. I would have expected to have been told that a top venting cooktop simply wasn't going to work in my home. I asked several times before I bought the new appliances if I had to do look for anything in particular and was told no. The drywall contractor was surprised when my teen age daughter arrived home after school and used profanity with her. They apologized, but I had to make alternative arrangements for her after school as I couldn't risk this type of behavior again - and again, this project ended up taking three months. The floor demolition occured within 2 - 3 days, but the person didn't know how to level the floor. Rather than call in someone with more experience, he tried to talk me into using different tile than we had chosen as it was going to be easier. After I requested that someone with more experience be consulted, I was finally told the original design could be accommodated. There were 3 - 4 discussions before agreement was reached. This was followed by a period of 2 - 3 weeks when the primary contractor never worked a full week, and didn't work on the floor when he was in our home. I was down to the sub floor for over four weeks before any new tile was laid. Laying new tile took two weeks, an additional 2 - 3 days to grout it. I am still using a putty knife to remove the excess grout that was left along the seams. For eleven weeks we didn't have any cooking appliances and the refrigerator was in our dining room. Given the extensive time period, the dust and dirt spread throughout the first floor of my home. They ask for some space for storage, which is to be expected, but we found tools throughout most of our home. I never had an accurate work schedule. I was given three versions, but all milestones had been missed by the time I was given a new version of the schedule. Due to repeated absences from the primary contractor (they don't send a crew - one person does all of the floor work, the wood work, etc. so when they're sick nothing gets done). Over Labor Day, between illness and the holiday/ nothing happened for a solid week. The contractor then asked to work on the weekend, so we finally agreed, this added disruption to our family above and beyond what we had already experienced. Dring the Saturday they worked they laid five pieces of tile. This did not justify having our family be out of our home for yet another day. When the wall/cabinets where the refrigerator was to go was done, I asked when the refrigerator could get returned to the kitchen and was told there were tradeoffs. The refrigerator was not returned to its spot for another three weeks. After they were two months behind schedule, they finally sent out a crew of 5 - 6 people for two days to get various items finished. I thought it was poor that the project had to be that far behind schedule before they sent additional people. Agan, if they had provided the onsite project manager as promised, the delays could have been addressed long before it stretched into such a lengthy time period. My husband and I both spent time every evening looking through what had been done to ensure we were moving towards what we'd agreed upon. On top of what was noted above, we had to have the person return to match up woodwork that hadn't been lined up properly, as well as reinstall a cabinet support that was't measured properly and didn't go from the top to the bottom on the cabinet'frame. We also called in our regular plumber after the job was done to reinstall the garbage disposal - which had never worked properly. I was told the'd had a plumber come out and look at it, but did not notice any improvement so we brought in our own to get that issue resolved. We currently believe that all visual issues have finally been addressed, but its impossible to tell if grouting/sealing/general installation was done properly. Given the numerous issues we experienced, we are concerned what things will look like in 4 - 5 years.

Absolutely magnificent from first discussions, to design meetings, to final acceptance. The contract included a detailed production schedule which was executed exactly as scheduled. The following letter we sent to Remodeling Designs upon completion provides much more insight into how well they perfromed. and quot;We just received your request for Valued Client Feedback (enclosed). We started circling each item “5” indicating we strongly agreed with all the good things listed on the form; then we realized that our whole experience, from top to bottom, was simply outstanding so we put a big circle around the entire “5” column. We could not be more pleased with the beautiful results and our total experience with your team of top flight professionals. We have friends who are incredulous that we would simply give you the keys to the house and leave for 3 months while you overhauled so much of it. We had no reservations whatsoever. You are all great people in whom we had the utmost trust and confidence; and you certainly lived up to that trust and confidence. Indeed, while we were away you made magic happen. What a beautiful job! The kitchen is magnificent. The design, the colors, the granite, the lighting, all combine to make it a thing of beauty and function. The new, wider, and more accessible doors in the master bedroom and laundry room are more like pieces of fine furniture than doors. The new fireplace and redesigned family room give us so much more space and a much cleaner, more open design. The 3D TV and sound system you installed are awesome! Every detail in every area is perfect: the precise miters on the crown moldings; the fit and finish of the cabinets; the tile backsplash; the new lighting and dimmers; the paint and carpeting; the refinished hardwood floors; and I especially appreciated the new threshold Brian installed with a perfectly beveled edge to accommodate my wheelchair. Every detail, no matter how small, was thought of and then completed to perfection. Finally, you kept us up to date and involved through those picture-filled emails, a blog, and even the use of Skype. We felt completely part of the entire project even though we were 2,300 miles away. The words “thank you” seem totally insufficient, but that said, thank you. You have our heartfelt appreciation. We will be happy to serve as a reference for you. And, as you are far more like friends and family than a contractor, we hope to keep in close touch in the years ahead. Sincere thanks and best wishesand quot;

There was careful planning at the start of the project with a few meetings to ensure my needs and wants were identified and understood. Then there was a final meeting to review the contract to ensure all the items I wanted were correctly identified. Do review the contract carefully because it is the execution plan. Once the contract was signed, work began the following week. Each phase of the work was accomplished on schedule. While there were a couple of small issues, they were resolved very quickly and at no additional cost. I was very pleased with not only the completed product, but the contractor was punctual, courteous, always phoned before coming, and cleaned up the work site every evening before leaving. It was a pleasant experience and the finished product is beautiful.

Mr. Eggers arrived promptly (and called immediately before to let us know he was on his way). He asked a number of good questions to determine our needs. We described a space that included a tile shower, granite countertop wetbar and built-in cabinets. His response was nearly as we expected; that would cost between $55,000 and $65,000. We informed him that was both out of the budget and out of the question and asked what we could get for $25,000 to $30,000. He thought they: and quot;could design and build a beautiful project that would greatly improve the way our 1,200 sq. ft. basement functions and looks.The scope of this project would include new framing, electric, drywall, flooring and a bathroom. A project of this size and nature should have a construction budget between $25,000 and $30,000.and quot; Quote from follow-up/confirmation letter dated 15 February As a note, the letter was dated 15 February, but also thanks us for meeting with him on 8 March 2011. We believe 8 March to be the correct date and the letter date (15 February 2011) to be incorrect and likely a and quot;copy/pasteand quot; or template error. My wife and consulted and, after meeting with a number of other contractors (specific and general), decided to provide Mr. Eggers and Remodeling Designs with the requested $1,000 retainer to begin design work. We also provided to Remodeling Designs a to-scale drawing of what we thought we wanted. Remodeling Designs met with us both at our house and their office nearly weekly for the next few weeks. They took numerous measurements of our house and brought in their interior designer to offer additional thoughts and ensure the basement seemlessly matched the rest of the house. The design review was held at the Remodeling Designs office on or about 5 April. Three designs were offered and one was selected (similar to the one we gave them) at that meeting with a few minor revisions over the next few days via email. We met again with them at their office approximately one week later to select materials and another meeting at our house was held to double check measurements during this time. Mr. Eggers left that meeting at our house promising a confirmation call that day to set-up the date/time for them to deliver their proposal. That call did not come as promised. Twice Mr. Eggers left promising a confirmation call the same day. Neither time was that call made to us. A number of days later, Ms. Eggers did call to set up the proposal meeting and advised that meeting would be approximately two weeks later (the soonest it could be). I commented that we were both excited for the meeting and somewhat disappointed for the delay since my wife and I had tried to move everything along as quickly as possible. Ms. Eggers noted that it was their busy time and refused to apologize for their success (paraphrased but very nearly the exact words). We finally met with Mr. Eggers to receive our proposal on 2 May. He presented their proposal and the fixed price offer of $69,864.53 (less $15,323.49 without bar cabinets, countertops, cabinet hardware and appliances; less $823.15 without heated floor for bathroom; less $4,175 if painting is not required). This represented a price well above the $25-30,000 budget established. Even more curious, his initial estaimet of $55-65,000 included granite, a tile shower and built-in cabinets. This final price included laminate countertops, a fiberglass shower and (very nearly at $2 a sq ft for carpet and pad) the cheapest carpet imaginable. Even more curious, the proposal included (in addition to a number of typos and errors) solid core doors in the basement. Our entire house has hollow core doors and we expressed to him on numerous occassions our sensitivity to cost. We knew that our budget of $25-30,000 was aggressive but, based on our range from other contractors ($27,000-$37,000), not unrealistic. Put it another way, the $69,864.53 offer works out to roughly $77 per square foot. A search indicated that new construction for the offered level of trim (laminate, fiberglass, etc) might run just over $80 per square foot with includes pouring foundations, roofing, complete plumbing, electric, etc. Co-workers of mine when hearing this offer commented and quot;that sounds like a nice guest houseand quot; and and quot;there must be a misunderstading; you wanted them to finish your existing basement, not dig a new oneand quot;. After some time for my wife and I to calm down, another meeting was scheduled where Mr. Eggers came to our house to further explain their offer (Friday, 6 May). We assumed that there must be some error in the cost model/estimate to be so far off from other and his own estimates. He confirmed that that his offer of nearly $70,000 to finish a basement with a fiberglass shower and laminate was correct. With no zone of potential agreement, we asked when we could recveive the refund for our $1,00 retainer (since the work offered so greatly differed than what was promised). He commented that he expected this to come up and offered a 50% refund given all of the work they put in to the design. We provided his own initial confirmation letter and said that was the reason we signed with him. He promised to, on our request, mail the refund check the following week. The check was received two business days later. To this day, my wife and I remain baffled by our interaction with Remodeling Designs. They were professional (mailing a nice looking pamphlet after our initial call, calling before every meeting, being punctual, etc). However, the relationship seemed to breakdown following the and quot;we won't apologize for our successand quot; comment explaining the delay to receive our proposal. Mistakes happen. Had Mr. Eggers called a few days later and said, 'I'm sorry, we just can't meet our previous estimate' and offered a complete refund, I would have understood. But to wait weeks to receive an offer so far above what was promised and then to argue over the refund due...I just don't understand it. Nearly as bad, we wasted weeks and dozens of hours working on a basement with Remodeling Designs that couldn't be done for what was initially promised. As a note, we ended up hiring another contractor recommended by a friend who completed our basement very nicely with a tile shower and granite countertop wetbar for roughly $36,555 (~$40 per sq. ft.). Remodeling Designs has chosen as it's motto and quot;Expect More and Get itand quot;. With the exception of getting more than we expected for the price, I'm afraid we didn't receive that level of service.

My interaction with them during the estimate process was very good. The ideas they had and the interaction with them has been good so far. I will use their services again in the future.

We've dealt with several remodeling companies before and after RDI, and these guys are simply the best. I marked them down a bit on price because they are never going to win on price; however, if price is not your primary consideration, then go with RDI. They communicated with us every day, and they never let us down. Carpentry quality was best I've ever seen. Subcontractor scheduling problem? RDI fixed it. Appliances misdimensioned? RDI worked around it (no charge). Pretty much any problem, RDI found a way to completely satisfy us. Our kitchen was a NARI award-winner. They are very good at what they do, and they are a joy to work with. When we can afford them, we don't even bother getting other bids.

They are fabulous. I’ve never heard anyone that has a remodeling company without a horror story but I don’t. I think their customer service is incredible and everything about them is professional and well done. Communication occurs daily and I can’t say enough about them.

Be prepared to wait, and wait and wait. I'm five weeks from my initial appointment and they are not sure when then will be able to get me a proposal. They are scheduling work out at least 5-6 months minimum from point of receipt of proposal.

From the initial quote period to final completion I was treated fair and every detail was explained in advance. This contractor is not shy to give advice and suggestions but also to take suggestions and try to make them work. Work was handled how every contractor should do business but don't. They are very low maintenance and their employees are true professionals and master craftspeople. Despite all of the dust and destruction, our living space was kept amazingly clean. A new and unique design for the room was completed by the contractor. Walls, floor and ceiling were removed. A direct employee (not a sub contractor) and master carpenter re-built walls, closet and ceiling. All timelines were hit as promised in advance and it was one of the easiest projects I've ever been a part of. In tandem, a new shower was installed in a second bath and new countertops were added in the kitchen. Everything was done without any problems. A year later I had concerns about part of the installation and they stood behind the work; willing to do anything at their expense. These people are amazing!

They were very professional and knew exactly what they were doing. They came up with he design. They were on time and cleaned up after themselves everyday.

We could not have hoped for a better experience. Professional office personnel, contractor, and owner of the company. My needs were addressed even when a product I had already chosen just didn't seem quite right. I would not hesitate to hire this company again.