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The Drain Dr.

Plumbing, Drain Cleaning, Wells and Pumps,

About us

The Drain Dr has provided complete plumbing services to the Cleveland, OH area for 12 years. From simple plumbing repairs to room renovations, if the job involves water – we can do it. Our professionals always offer reliable, honest plumbing services at competitive prices to all our clients in Lake and Geauga Counties. Don’t hesitate to call for your free estimate today.

Business highlights

21 years of trusted experience
Emergency Services Offered

Services we offer

Plumbing Installation, Repair & Replacement -Sump Pumps, Water Lines, Storm Sewer Backup, Frozen Pipes, Pipe Bursts, Faucet, Toilet, Video Inspection, Sewer Jetting, Tub, Toilets, Sinks & Garbage Disposals, Tile, Flooring, Cabinetry, Kitchen & Bathroom Remodels.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.97 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
0%
3
0%
2
0%
1
14%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.8
Showing 1-7 of 7 reviews

Rose O.
08/2017
5.0
plumbing
  + -1 more
They're coming out next week to do some work for me.
Description of Work: They put in a dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Cindy H.
01/2017
1.0
plumbing
  + -1 more
he snaked outside, didn't work, came in and lifted toilet, charged additional 50 for that, tub still didn't drain, said to run hot water, called next day and he gave nothing but grief over phone, never came back to fix, we stopped payment and he called when he found out check was cancelled and wouldn't resolve problem with us, just took us to court and it appeared he knew the magistrate and after court was dismissed magistrate had him stay and we received notice 2 days later he won case, but drains still are not fixed, horrible service and turned into nightmare!!! Would never hire him again!!! Don't trust him!!
Description of Work: needed tub and bathroom sink cleaned out

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0


John W.
11/2015
5.0
plumbing, wells, drain cleaning
  + 1 more
Drain Surgeon is more like it for our fiasco. We just moved into our new house that was built in 1958. The first night in, the main drains backed up. Called Nathan at The Drain Doctor and they arrived a few hours later as they said they would. Our house is unique in that there are two main lines running to the septic system, which we didn't know at the time. Problem is, one of them was never marked and it looked like we only had one main line that functioned with a lift pump. They pulled the pump and it was trashed. The pipe wasn't even connected to the pump. Nathan had the guys run and get the new pump and installed it quickly. Forgot to mention that he had to cut the bolt heads off the lid to remove the pump from the deep hole. What a miserable job. Nathan was laying on the ground, stretched out in the hole using a diamond wheel cutter to cut the bolts. He did it very quick. The new pump was installed; the toilet in the addition worked but the toilets in the main house were still blocked. They had to pull a toilet and run the snake in that line. About 20 feet in they hit a pretty stubborn plug. They kept at it and punched through. It was around this time that Nathan realized the line they were snaking wasn't connected to the other line with the bad lift pump as I told them. It was an entirely separate line going straight to the septic system. Nathan determined that there was another tank in the yard next to the other tanks. SURPRISE! Our yard is heavy with very thick Ivy vines. He used a probe and found the buried lid and pulled it. Thank goodness. He found the main sludge tank. While we were in the yard tracking this down, his guys finished pulling out the snake with a very large amount of roots on it. It was a MESS, but they didn't leave a mess. They were very careful while pulling it and cleaned everything up great. They reinstalled the toilet and everything worked great. Ours was one of those nightmare jobs where one issue after another came up. For the quality and amount of work they had to do, I was expecting a bill much higher. Nathan and his guys were great. They were all so friendly and knowledgeable. We will never-ever consider calling anyone else except Nathan at The Drain Doctor for future plumbing issues. THANKS Nathan!!!
Description of Work: Opened 2 plugged main drains and replaced a lift pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Elizabeth M.
01/2014
5.0
plumbing
  + -1 more
Very responsive. called on a Friday evening and they came right over within 15 minutes. They checked circuit breaker first to make sure pump was really burned out and then replaced it waiting for the water to pump down and the pump to cycle before leaving.
Description of Work: Replaced sump pump and piping up to check valve

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$570

Marcia S.
12/2013
5.0
drain cleaning
  + -1 more
First employee called before arriving, came on time. Got right to work but needed additional help and equipment. Came back with more powerful equipment and resolved the issue. Kept me aware of situation all along, quoting prices for several different possible steps to take care of the issues. Gave substantial discount including first time customer and senior citizen. Cleaned up after themselves. Both men were personable and polite and had a good sense of humor. Explained that there could be no guarantee because they had no control over what I put down my drain (which is probably why there was a problem in the first place). I would definitely use them again and recommend them to my friends.
Description of Work: Drain for laundry tub in garage clogged. Ran regular snake but did not fix the problem Left to obtain 'Jetter", Completed work and explained problems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Sydney V.
10/2013
5.0
drain cleaning, plumbing
  + 0 more
Although they were running late, they notified me and ended up discounting their work accordingly. They fixed everything the do-it-themselfer that previously owned my house had done improperly (i.e. entirely new plumbing was needed in the kitchen) and I even called them again to fix some valves that needed repair. They were professional and did a very good job. I would recommend them.
Description of Work: I originally called the Drain Dr's to fix a problem caused by another plumber. I ended up using them again for other plumbing needs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$150

Valerie C.
08/2013
5.0
drain cleaning, plumbing
  + 0 more
I was experiencing water in my basement. Nathan (aka and quot;The Drain Dr.and quot;) arrived at my house at the time promised. He and Jesse performed a thorough inspection of my sanitary and storm lines. They used a camera to view the lines and discovered gobs of tree roots had grown through the seams of the pipes. They then jetted the roots, essentially blasting through them with high-pressure water. They didn't stop at the first gob; they continued the process and found several more gobs that needed to be cleared. They jetted all the way out to the street. I was very pleased with their knowledge, performance of the job and professionalism.
Description of Work: Inspection and cleaning of sanitary and sewer lines.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

    Contact information

    6094 Pinecone Dr, Mentor, OH 44060

    http://www.thedraindoc.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Plumbing,
    Drain Cleaning,
    Wells and Pumps,
    Kitchen and Bath Remodeling,
    Flooring Sales and Installation,
    Ceramic Tile,
    Cabinet Making

    FAQ

    The Drain Dr. is currently rated 4.9 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    The Drain Dr. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, The Drain Dr. offers free project estimates.
    No, The Drain Dr. does not offer eco-friendly accreditations.
    No, The Drain Dr. does not offer a senior discount.
    Yes, The Drain Dr. offers emergency services.
    Yes, The Drain Dr. offers warranties.
    The Drain Dr. offers the following services: Plumbing Installation, Repair & Replacement -Sump Pumps, Water Lines, Storm Sewer Backup, Frozen Pipes, Pipe Bursts, Faucet, Toilet, Video Inspection, Sewer Jetting, Tub, Toilets, Sinks & Garbage Disposals, Tile, Flooring, Cabinetry, Kitchen & Bathroom Remodels.

    Contact information

    6094 Pinecone Dr, Mentor, OH 44060

    http://www.thedraindoc.com

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day