LMI Group

I purchased a deal through Angies list for a number of hours of handyman work. They were very prompt at calling me to schedule an appointment leaving me a voicemail shortly after I purchased the deal. But when I called back, I was told they were very busy and I should expect to get a call from their scheduler. The scheduler never called. Work was not done.

Not sure how to do this cos its not really a rated review - just a note to other members. This company only manages HOAs for condo associations. Thats not evident in their profile so I called to ask about hiring them to manage my Ohio rental (single family home). Just want to save other member's time if thats what they need also.

That was fine. There was nothing wrong with that appointment. That worked fine. There were additional fees for the service. I asked them to do more than they could accomplish in the time and so they just billed me and paid them and it was fine. It was just a number of handyman chores that needed to be done. It was fine.

Due to water damage in the kitchen I filed a homeowners insurance claim and a few days later contacted LMI for a quote to potentially do the repairs. Rick Loomis (an estimator) came out to my home on 9/8 to provide a quote. He suggested that I contact a remediation company first and after all areas were dry and a complete estimate was provided by the insurance company he would provide a quote. About two weeks later, Puro Clean finished their "drying process" and removed the kitchen subfloor and bottom cabinets and all of the flooring in the entry way leading to the laundry room and the foyer. My insurance adjuster had provided a full estimate for the repairs. I emailed the estimate to Rick on 9/27/17 @ 11:21AM and left a voicemail for him to ensure he knew the email was coming. He did not respond later in the day or the next day. I called Rick the morning of 9/29 to see if he had received the email. He told me he received it but had not had a chance to review the information. He said he would call back later that day. As of today, Rick still has contacted me.

Steve did exactly what I wanted done and got a lot done in the 2 hours I paid for. This man deserves a huge bonus!

Perfectly showed what they did and how to do it

I've used LMI one other time and the service was excellent. The second time I hired them, my kitchen countertop job was botched by one of their guys. Matt the foreman came out to look at the damage, explained what he would do to remedy the situation, and we agreed he would personally reorder the sides and fix this for me. I felt confident he would and I was happy at the time. It's been several weeks and I have not heard anything from Matt. He will not return my calls. Rick from the office will not return my calls. I know people are busy but I want to get this job finished. It's very depressing to see the damage and no one from LMI will call back to come fix it.

Our tech was very polite & efficient. So much so, we purchased another 4 hour block of additional time. The problem is the lack of promtness in their response to any calls back from this office! I feel that they are more concerned with their commercial accounts than the residential promotional leads!

very professional

Handyman did a good job. But I was told he would be here at 11:00 am. Nobody called to let me know that he is behind schedule. He arrived 1 hour and 40 minutes late with no phone call. That's unprofessional and a waste of my time.

my service tech Steve was very professional, courteous and efficient. he didn't waste time in moving from project to project. however, the customer service aspect is much to be desired! their office does not see it as much of a priority to return phone calls or address concerns in a timely fashion!

Very well - went above the call of duty

Very smoothly and quicker than expected

Great on every level. They were on time, so kind and polite, thorough, did quality work with all (diverse) projects, and also helped me understand what work I needed done next.

Great! Abe was a great guy and did everything I asked. It was raining so hard and he worked in the rain. God bless him.

Love the guys at LMI. Easy to work with. I constantly have lists of handy man projects that need to be done around the house, since I don't have the time or skill set. They are my first & only call, I don't need to go anywhere else.

unknown

unknown

This was by far the worst experience I have ever had as a customer for anything. First of all drywall, not backer board was installed in the entire bathroom. Second preventative measures to protect the surrounding area in house were never put into place. My 7 month old, new $500 area rug was covered with drywall and wood dust. Heavy objects leaning up against my bed frame. And third, several slices, a dozen or so, the width of my hallway were made from drywall slabs and subfloor in that went through the hall. Even when they left no effort to clean anything at all was made. They left it all for me. Third, about a dozen slices, the width of my hallway were left on my 7 month old hardwood floors from the slabs of drywall and subfloor panels. i am a widow with three children. Not one old enough for school. I also work full time as a nurse in Lake county to support them. i do not know anything about construction. This is why I hired a contractor. I called for weeks leaving messages with ,Nancy, the secretary until finally the manager, Rick Tomlinson agreed to come out and see the work. He looked at in and tried to explain to me that installing dry wall first was his intention all along and that he was planning on coming back out to install backer board that I needed. Does this make any sense? Then he says to me, "I'm not admitting I did this, but I will send someone out to fix this along with the walls," I couldn't believe how shady this gentlemen sounded as he was saying all of this but I was just glad that he was standing by his work. I did at one point tell him that I respect people who own up to their own mistakes and that it was okay for him to own up to this. At that he left saying only that he would let me know when he could get someone back out to me. For two more weeks I called leaving messages with Nancy. At two weeks and day I told Nancy I intended to call Better Business Bureau if I didn't get a call back. Finally I got a call back from Rick Tomlinson. He acted as if he had no idea why I was calling. He also denied sayings aging he would fix the mistakes but said he would only if I agreed to hire them to finish the entire bathroom. Unbelievable! Dishonest and seriously? You expect me to hire you for the rest? They messed up everything they touched. I asked to be refunded. He said there is no way he will give me my money back. Nice. Thanks.

We had a pipe burst this winter and it did some serious damage to our ceilings, walls and floors. I typically research companies before I hire them, but we had no time, the work needed to be right away and finding a good contractor under those conditions was going to be hard - I needed someone right away. I hired LMI on a recommendation that they could do almost any project and It turns out LMI is a pretty big outfit and were able to start right away. They were at the house by 8am every day - four weeks straight. My wife and I were very happy with their crew, everyone was very professional and considerate of our house. Once I realized I was working with a good company, I asked if they would do a few other projects around the house (tile, plumbing, and more painting). The two things that I appreciated the most was: 1) No project was too small. I had a number of loose ends around the house that they tied up for me, like going into the attic to shop vac out the rodent droppings before we put in the new insulation. 2) The project manager, Tom. He was great to work with, always available and when there was a change to the project he always made it a point to let me know when it was done. I plan on using LMI this spring/summer to replace my barn roof and fix some settling cement walkways around the house.

-Developed a professional and successful relationship with insurance company -Quickly established a quote and timeline for repair -Communicated almost daily about progress of the project -Worked well with other contractors on the project -Attention to detail was very good -Professionalism of foreman was fabulous -Project manager was knowledgable, flexible and incredibly accessible I worked with LMI on the restoration of our vacation home which had an extensive amount of water damage. Our primary residence is hours away. I never had a moments concern that LMI wasn't taking care of my home like it was their own. We had enormous problems with the remediation company. LMI came in and corrected the companies mistakes and completed the work they didn't finish. Communication was incredibly important to our project manager. He wanted to make us happy with their work and we are!! He went above and beyond to restore, improve and add value to our home. Basically, the work was great, the people are terrific and I'd recommend LMI to friends and family.

We were first introduced to this company after our basement flooded and they rebuilt it. It is a finished basement that had mold that was removed, and LMI rebuilt it to what it looked like before. It looks great. Then my wife asked them to bid to fix the problems above. They sent us a quote. When we sent it back with a down payment, they contacted us to set up a date that they could start the jobs. They finished them in about a day and a half. The dryer no longer vents into our garage, and the ceiling looks great. We are very happy with the job they did.

All work done in a professional and efficient manner. Its good to have a reliable contractor you can trust. Have used LMI in the past for replacing drywall that was damaged in a flood, installing electrical line to outside lamp post. Work is always done in a professional manner. Very satisfied with the work.