HEAVEN'S BEST

After this contractor suggested and we arranged 9:30 a.m. as his appointment time, he arrived almost an hour early on the service day while we were feeding our toddler and getting cleaned up. We had many projects and obligations to balance just prior to moving. aI threw on a t-shirt to answer the door and told the contractor he was early, we weren't ready for him but could he please still be available for 9:30. He said sure, and NEVER CAME BACK, and did not phone to cancel. Expecting a carpenter at 11, I arranged another carpet service for the afternoon. I phoned Heaven's Best as a courtesy "just in case" they were going to return and he did not answer his phone.

Overall it was a very good experience. The carpets looked very good, several stains were removed that we thought would never come out, and the carpet was dry in a little over an hour as advertised/promised. The guys were personable, professional and competent. The one downside is that they were about 20 minutes late and that caused me to be late for an appointment. They did do a few spots on the loveseat for free, so that made up for it : )

THE OWNER CAME HIMSELF TO CLEAN OUR CARPETS. HE WAS FRIENDLY AND PROFESSIONAL. HE PUT EXTRA EFFORT IN GETTING OUT SOME STAINS THAT I BELIEVED WOULD NEVER COME OUT. THE SMELL OF THE CLEANING PRODUCTS WAS A LITTLE STRONG AND LINGERED LONGER THAN I WOULD HAVE LIKED, BUT THE WORK PERFORMED WAS DONE WELL.