Carpet One Floor & Home - Mentor

Flooring Sales and Installation, Carpet Sales and Installation, Hardwood Flooring Sales and Installation,

About us

Flooring is what we do. We know it better than anyone. We offer the largest selection of carpet, hardwood, laminate, tile, LVP, Custom area rugs, window treatments and now cabinets, countertops and as always, a more personalized shopping experience. We now do FULL KITCHEN & BATH REMODELING!! Stop in to check out our KIBA Studios! You will find everything you need for your kitchen or bath remodel. As always with Carpet One in Mentor you’ll always find the best products and great savings ... every day. We are proudly owned by 2 women who always stay on top of today's top design trends. They have an approachable staff with that "good eye" that we all need when working on stressful projects. We will help you with your project design needs as well as educate you on what products you're looking at to make sure you're getting what's best for you!

Business highlights

31 years of trusted experience
Women Owned & Operated

Services we offer

We don't just do flooring we also do CABINETS, COUNTERTOPS, EVERYTHING FOR COMPLETE KITCHEN AND BATHROOM REMODELING!! We also do WINDOWTREATMENTS!!

Services we don't offer

Hardwood refinishing, carpet dying & we can't and don't repair/restretch existing flooring.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Reviews

4.735 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
6%
3
3%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.6
responsiveness
4.7
punctuality
4.8

Filter reviews by category

Showing 1-25 of 35 reviews

Mary Z.
08/2018
5.0
flooring contractor, hardwood floor
  + 0 more
From the president to the installers were awesome. They listened and met our needs. I would recommend Carpet One for any flooring projects you need to have done. Thanks Carpet One for making this process go so smooth. Mary and Ed
Description of Work: Fridge line broke flood first floor and basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frank P.
08/2018
5.0
carpet installation, hardwood floor
  + 0 more
This was one of the best experiences I have ever received, Excellent pricing on my carpet, The best customer service ever. If you are thinking of carpeting or flooring I highly recommend you go to Carpet One Mentor - You wont be disappointed - I received better carpet at a better price then the big box stores. The installers did a amazing job - Everything went perfect!
Description of Work: Carpet for the entry way, All bedrooms and Livingroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Carpet One Floor & Home - Mentor
Thank you for the kind words. We aim for the highest level of customer service, quality of products and installation! We hope you enjoy your new flooring for many years to come! Please stop back the next time you're in the need for flooring. Thank you again for taking the time out of your busy day to write us a review, we like to hear how we're doing!

Linde D.
06/2018
5.0
flooring contractor, carpet installation
  + 0 more
Everything went smoothly. The installers were polite and professional. The quality of the flooring is exactly what we were hoping for. The owner even came out to give us the initial consult. She was great to work with. I highly recommend Carpet One Mentor for your flooring project!
Description of Work: Carpet removal, floor repair and new looring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Donna B.
11/2017
1.0
carpet installation, flooring contractor
  + 0 more
Shoddy workmanship. Sheet vinyl was butchered, had to be torn out, reordered and reinstalled, still with installation problems. The worry free flooring is a joke if it can’t be installed properly in the first place. Hard surface vinyl click flooring had to be reinstalled twice, still with installation problems. After having installation problems with the hard surface flooring we were to afraid to continue with the installation of the carpet.
Description of Work: Vinyl sheet flooring, hard surface vinyl click flooring, carpeting.

Rating CategoryRating out of 5
quality
5.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$8,000

Elyse F.
06/2017
5.0
carpet installation, flooring contractor, hardwood floor
  + 1 more
Great! Looks fabulous!!! Laura Rosborough is very knowledgeable and takes care of business! Her installation crews are very great!
Description of Work: My client hired Carpet One, Mentor to install new engineered floating hardwood flooring. They installed it in kitchen, hallway and laundry room. Also, new carpeting.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Beth O.
06/2017
5.0
hardwood floor
  + -1 more
My experience with Carpet One Floor & Home in Mentor was fantastic! The sales staff was very helpful from the moment I came through the doors. I was referred by a friend, and I'm so glad I was! They had so many hardwood styles to choose from - I think that was my hardest part! The store is much larger than it appears and had a retail section in the basement on deals. When you're building new construction you always want quality, longevity of the products you've chosen, as you're putting your name to it. In addition as the realtor also selling the property, I want that referral and want to sell the best home, with the latest styles! With the vast variety of choices, the ease of ordering, and the excellence of the installation process I can honestly say I can't imagine going elsewhere. I will be a customer for years to come and will send my clients as well.
Description of Work: I had a whole home, (new construction, that I am the builder/ realtor for) installation for hardwood flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Ellen F.
06/2017
5.0
ceramic tile, flooring contractor, home remodeling, hardwood floor
  + 2 more
The installation crew worked quickly and efficiently, completing the job ahead of schedule.
Description of Work: This is the second hardwood floor I have had Laura and her Mentor Carpet One team do (my old house was on a slab and they did engineered hardwood which cane out awesome!). The new floor is a rough-and-tumble hickory for an aged look. Exactly the look I wanted. I did the entire first floor of my home (except for the tiled laundry area that Laura's group installed 2 years ago). Very happy with everything. A few weeks later, Laura's group did my new kitchen backsplash too.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DANIEL B.
10/2016
5.0
flooring contractor, carpet installation
  + 0 more
I will use them again in the future.
Description of Work: We had carpet put on our steps.
Rating CategoryRating out of 5
Yes, I recommend this pro

Cristina L.
08/2016
5.0
flooring contractor
  + -1 more
Wonderful!! The installer was kind, courteous, and did a great job!
Description of Work: Replaced defective kitchen/laundry room floor.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

john C.
08/2016
5.0
flooring contractor, carpet installation
  + 0 more
went well one small problem but was corrected (seam) but was done very timely and we would recommend carpet one and there staff to all and any future purchases would be with them
Description of Work: replaced carpet in family room

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,100

Olson L.
08/2016
5.0
carpet installation, flooring contractor
  + 0 more
Quickly and professionally..polite installers. Beautiful job and cleanup
Description of Work: Install carpeting

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

dan M.
06/2016
1.0
carpet installation
  + -1 more
The absolute worst experience with Carpet One Floor & Home in Mentor, Ohio that I've had with a company. I chose Carpet One over many others because of their selection, staff and promises of quality and service they made to me. They had the 15ft wide carpet I was looking for in my basement. The original carpet installed in 2004 in the same basement was one piece and I wanted to at least try to replace it without seams. I chose a carpet. “Their” staff came to my home, assessed my home and measured and ordered the carpet and told me they could do the job, one very large long room 14x45 and one small joining room. I took a day off of work for their installation. First situation, they forgot to order the second adjoining room of carpet needed. So, we rescheduled and I lose another day at work and wait another week for the carpet to arrive again. The day of installation, the installers arrive with two people that say the carpet is too heavy for them to carry for anything other than a straight walk in. Granted, the carpet needed to go downstairs on the left directly inside the door. (However, again, their expert staff had been there to measure) Then the installers announce that there is no way the carpet will go in the house at all.(Mind you the carpet never left the van. No physical attempts to get the carpet in were ever made.) I contact my sales person and talk. Now they tell me the only way to get my carpet is to install it in three pieces with seams. Installing it in pieces I could have gotten anywhere, anytime, at a lower price from many other dealers. After many phone renegotiations as to discounts for now having multiple seams, we finally agree to move forward. (After they tried to get me to agree to the discount minus the warranty they promised which was absolutely unacceptable to me.) Finally we agree on terms. Only minutes later come to find out they don’t even have enough of the carpet on hand to install it properly and they are unwilling to order the additional needed because I was asking for a discount for all the mistakes they had made. Needless to say at that point the negotiations failed and I sent them on my way. If “Their” own staff and "measuring experts" had mentioned any of this earlier and after they had already physically been inside and measured my home this would have been a whole different outcome. How absolutely unprofessional and completely inept this entire experience with Carpet One Floor & Home has been. Fyi, I have now reread my review multiple times to make sure it is fair and accurate of events. More importantly, I wanted to take out any of the outrage I feel over the time wasted and unprofessionalism. This is what transpired.
Description of Work: They sent their measurement expert out to my home to measure for basement carpeting. I order it, with their assurance that they could do the job. Everything feel apart from there.

Rating CategoryRating out of 5
value
4.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$2,400

James W.
10/2015
5.0
flooring contractor
  + -1 more
The installer came right on time. He had all of the equipment that he needed to do the job safely and efficiently. he finished the job before time and went out of his way to give me tips on how to protect the finish of the flooring. He also custom fit and finished some of the trim for a professional custom look. I would highly recommend their warm and courteous service.
Description of Work: Installed laminate flooring and trim in our kitchen and eating area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Tina S.
06/2015
4.0
flooring contractor
  + -1 more
The showroom has a huge variety of vinyl (and every other option for flooring as well ). They allowed me to take some samples home to make my choice. The installer was prompt and polite and completed the installation without any problems. When I compared quality and price at a big chain home improvement competitor, I chose Carpet One for the quality of the product as well as the price of installation.
Description of Work: Installed vinyl flooring.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Eric B.
05/2015
2.0
carpet installation, flooring contractor
  + 0 more
It did not go that well. At first it seemed ok at the store, the person we worked with was cordial, spoke a bit too much, but not a big deal. She came out to do the measurements and again talked way too much with too much information that was pretty unprofessional talking on personal issues. My wife and I talked and decided for the money I could put in some nice hardwood floors for the same price in the living room so we decided to just go with the stairs and hallway. I went in to order the carpet and I was paying and I saw the measurement for the carpet and hall way and it seemed a bit small so i asked, "is this correct? I have measured that area before and this seems a bit smaller than what is required?" of course i was assured they were accurate with their measurements and everything would be fine. I said ok maybe there is something i don't know. The carpet comes in and the schedule was changed a couple times due to installers availability. Then when they came, they didn't have enough carpet because it was mis measured... just like i had asked originally. So we had to wait a week with a job half done while they ordered the carpet needed to finish the job. Then the person who mis measured never even called to say sorry while we were waiting on her error. The installers said they would b e back once the carpet came in, should only be a couple days, but nothing firm. So again the person who was responsible never called, so i called after a couple days and inquired about when it would be installed. "oh tomorrow" really tomorrow? it was COB by the time i called! were you going to just show up?! SO they finish the job, by the way the installers were fine minus the fact you can see the seam in the hallway which is right by the stairs, not really a fan of that since it is in the direct sunlight, but other than that they did a good job. After the job was finished the sales rep called and essentially didnt own up to the mistake and passed it off on paperwork error. Really just own up to it, i would have much more respect for that instead of saying it was someone elses fault when entering the numbers. Fact is she spent more time talking instead of measuring so not at all surprised of the outcome. The whole experience was less than professional and I highly recommend using another provider.
Description of Work: We went in to check out some carpet for our living room, hall way and stairs. They came out to do the measurement and then the installers came in to install the carpet

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$900

Jessica B.
04/2015
5.0
carpet installation, flooring contractor
  + 0 more
Great. There was a small seam line that was coming up and they came out and fixed it quickly. Removed carpet prior to install as well
Description of Work: Installed carpeting throughout large living room

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Diana V.
03/2015
5.0
ceramic tile, flooring contractor
  + 0 more
They did a good job. There were two persons that came out and it took them 2 days to install the tiles. They tore up the old tile to put down the new tile and it looks very nice. they cleaned up after themselves.
Description of Work: I used Carpet One. They put in a porcelain tile in the kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marylin & Ed Y.
11/2014
5.0
flooring contractor, carpet installation
  + 0 more
They did a beautiful job and I have no complaints. We will be hiring them again to do our living room as well!
Description of Work: They installed carpet in our family room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marylin & Ed Y.
03/2014
5.0
flooring contractor, carpet installation
  + 0 more
I am very pleased with them. We’ve paid half down on it. I will get it installed in April.
Description of Work: The price includes removing the old carpet, the purchase of the carpet, moving furniture and installing the new.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,900

Debra H.
06/2013
5.0
flooring contractor
  + -1 more
They were professional. I had a difficult floor to remove, and the outcome was good. They do great work.
Description of Work: Hardwood flooring

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

William T.
01/2013
5.0
flooring contractor
  + -1 more
I am helping my daughter renovate her home. The kitchen floor dated back to the 1960's and was in very poor condition. I have had previous experience with Carpet One in Mentor - they provided and installed both whole house carpet and kitchen tile in my home in 2010. Carpet One has a great selection of all types of flooring. We were looking for kitchen time that would look great and even more importantly ware great (two young children). My daughter selected a wood styled vinyl tile. Carpet One came to her home and measured and provided an estimate. We then scheduled the work. The installers arrived on time on the scheduled day and did a terrific job - including removing the old tile (a difficult job), installing a sub layer and then installing the new tile. We could not be happier with the result! The cost was per the estimate. What a difference this makes in my daughters kitchen. I highly recommend Carpet One in Mentor.
Description of Work: Excellent Product and Installation
Rating CategoryRating out of 5
Yes, I recommend this pro
$2,700

Carol M.
01/2013
5.0
carpet installation
  + -1 more
I had looked at carpet in my area but did not find anything I liked. Also all the stores I had visited did not seem to want to help or explain my options. I had never purchased carpet before and needed some guidence. I had heard good things about this company so I traveled about 30 miles to look at samples. I took several samples home, found one I liked, called them and they came out to measure my new addition to my home. They were helpful, answered all my questions and the thing that made me purchase here was that they seemed to want my business and greeted me as soon as I entered the store-this was lacking in the other businesses I visited. They were professional, on time and so far everything is great.
Description of Work: Carpet installation
Rating CategoryRating out of 5
Yes, I recommend this pro
$900

STUART B.
12/2012
5.0
flooring contractor
  + -1 more
The owner was very prompt in providing me with an estimate. The service men did a good job and cleaned up after themselves. I did not experience any problems and it was an overall good experience.
Description of Work: I purchased flooring from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

JOAN H.
05/2012
5.0
carpet installation
  + -1 more
Griff at the Carpet One store was very helpful in helping me find the carpet I wanted. Three men came to do the installation. One was just learning. They were very professional and got right to work. They rolled up the old carpet and put it outside for the trash. They even cleaned a small piece of carpet I keep by the front door to wipe our feet on. The two bedrooms that got the new carpet looked really good and I was very happy with their work. I would go back to buy more carpet when I need it.
Description of Work: My old carpet was pulled up and rolled into 4 foot rolls and put out on the lawn for garbage pickup. I purchased two rooms of carpeting. The padding and carpet were both installed quickly and well done.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Lynda F.
05/2012
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
A great company to deal with, which is why I keep going back to them for my flooring needs. Sales people are extremely knowledgeable, professional, & helpful. I actually found a porcelain tile that I liked at another store and brought the sample to them and they were able to order it (and it was cheaper than from the other store). We had a slight problem because the grout had not arrived and since I needed it, one of their employees drove to the distributor, got the grout and delivered it to my home.
Description of Work: Recently purchased ceramic (porcelain) tile that we we install ourselves. Last summer purchased carpet & they installed, and many years ago purchased vinyl flooring for my kitchen which they installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000
    • 1(current)
    • 2

Contact information

7625 Mentor Ave, Mentor, OH 44060

http://www.carpetonementor.com

Service hours

Sunday:
Closed
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 6:00 PM

Licensing


Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Kitchen and Bath Remodeling

FAQ

Carpet One Floor & Home - Mentor is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 10:00 AM - 8:00 PM

Tuesday: 10:00 AM - 6:00 PM

Wednesday: 10:00 AM - 6:00 PM

Thursday: 10:00 AM - 8:00 PM

Friday: 10:00 AM - 6:00 PM

Saturday: 10:00 AM - 6:00 PM

Carpet One Floor & Home - Mentor accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Carpet One Floor & Home - Mentor offers free project estimates.
Yes, Carpet One Floor & Home - Mentor offers eco-friendly accreditations.
No, Carpet One Floor & Home - Mentor does not offer a senior discount.
No, Carpet One Floor & Home - Mentor does not offer emergency services.
Yes, Carpet One Floor & Home - Mentor offers warranties.
Carpet One Floor & Home - Mentor offers the following services: We don't just do flooring we also do CABINETS, COUNTERTOPS, EVERYTHING FOR COMPLETE KITCHEN AND BATHROOM REMODELING!! We also do WINDOWTREATMENTS!!
Hardwood refinishing, carpet dying & we can't and don't repair/restretch existing flooring.

Contact information

7625 Mentor Ave, Mentor, OH 44060

http://www.carpetonementor.com

Service hours

Sunday:
Closed
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 6:00 PM
Wednesday:
10:00 AM - 6:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 6:00 PM
Saturday:
10:00 AM - 6:00 PM