THE PLACE

no one contacted me ?

I wasn't here but my wife reports that the technician was on time and very professional. He discovered several small issues that needed repair and thoroughly cleaned and restored our fireplace. We will definitely call The Place for future maintenance and repair of our fireplace.

The crew was fantastic. The finished product is fantastic as well. I'm handy, and looked at their progress each night when I came home. I'm somewhat of a perfectionist and I had NO problems with anything they did. If I say they did it the way I would have, I mean to say they were picky, picky, picky about doing it just right!!! They were fantastic. Communication during the project was first rate. They have my unqualified recommendation. The Place IS the place!.

Technician cleaned the heck out of both of them. He cleaned them so well they looked and performed like brand new. It was a little pricey for what he called a yearly servicing but was well worth every penny. Despite the cost I will definitely use them again.

Spoke with an extremely helpful representative who specializes in hot tubs. He explained there are several ways to troubleshoot a slow leak, without having to dispatch a technician. He walked me through the process over the phone, which helped me to explore several options to detect the source of the leak. After eliminating the possibility of a seal leak in the pumps (which can be taken out and brought in for service at their location, if needed), he explained that we may be dealing with a leak from the filter or drain connections, OR the possibility of a critter having chewed into a line somewhere creating a slow leak to use as a water source. Upon removing the panels, it's clear to see mice or chipmunks had created a dwelling and so I began the process of removing foam and working on all sides of the hot tub until a source of the leak was identified. I was unable to identify the leak myself, so I plan to call in a service technician to assist in the process. I will provide another review when the service provider helps to fix the problem, but for now I was especially pleased with this company's willingness to assist free of charge to help eliminate specific problems (pump leaks) and take me through the troubleshooting tips over the phone. Great service, despite being zero cost to me; which has given me incentive to use this service provider first before any others!

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He was friendly and explained to me everything he was doing and showed me how to fix it in the future if any issue occur so I would not have to call them.

It went great. We contacted Tim at the store, and scheduled a service date and time. Tim took it upon himself to contact us the following day, to let us know that he could send a technician to our house even sooner, which we thought was pretty awesome. On the rescheduled day, our technician Mike called and let us know when he was 10 or 15 minutes away and he arrived when he said he would. Mike was courteous, friendly and very professional. He completed the job in short order and cleaned up afterward. (We have beige carpeting near the fireplace and you couldn't even tell he had been there-which made my bride very happy.) He answered all of our questions and made some good suggestions regarding the care and maintenance of our unit. Mike treated our home like it was his home, which earned him a rock star rating from us! We would definitely recommend The Place, if you ever need a Heat -n-Glow unit serviced. For lack of a better phrase, they're the bomb!

Mike was 5 minutes early for the servive call.He also gave me an estimated time to complete the inspection. He thoroughly cleaned the logs. He also cleaned hearth and provided a barrier of large ashes to help keep floor clean. I was very pleased with my new clean firepalce.

They were excellent. Their selection of inserts was broad and different. Their installation was above and beyond meeting all our expectations. They were easy to work with.

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They were unable to fix the problem. The service technician who arrived admitted after attempting to get our gas fireplace to work that he would need to consult with a colleague as he didn't know how to fix the problem. He also stated that he needed to order a part as he detected a slow gas leak. They were supposed to get back to us within a week but we never heard back from the company despite repeated calls. We finally went with another company who was able to fix the gas fireplace and also informed us that we did not have a gas leak and no additional parts were needed.

Very professional

The installation went very well, the installer was on time and did a fine job installing the unit.

They were very punctual, affordable, and performed a quality service. Would definitely recommend again.

They did a good quality job with the installation and cleaning up afterwards. It took a long time before they installed so from the time we ordered it was like around Christmas we didn't get installed till March so they are very slow in response. They told us they would come earlier, but it didn't and that was disappointing. I would use them again.

We went to The Place to discuss hot tubs. Donerae was extremely knowledgeable about the different spas available and the available options for each of the spas. My husband and I were encouraged to sit in the tubs to how it "fit"--a very good idea. The tub was delivered shortly after we visited the showroom, even with the holidays.

They came out within 24 hours. The logs are working perfect now.

I waited six weeks from the time of the order to the date of installation. The installation was finally scheduled after I made two calls to check progress of the order. The installation took 9 hours and the installer had to leave twice because he "forgot" an item. He did not clamp down the flexible gas line and promised to return in a few days to do so. He never did. The surround was not installed because it had not been received. Installation was scheduled for mid day on a Saturday. The installer was late. The surround had a defect on the finish. Owner called to check on satisfaction and I told her of the problem. She then arranged to have the surround removed and refinished. It was promised to be returned in one week. Two weeks later, I called for a status and was told they didn't have the paint in stock and it would be a few more days. Who knows when they would have done this if I hadn't called. I have taken two days from work already for this.

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IT WAS DIFFICULT TO FIND SOMEONE TO ANSWER QUESTIONS FOR ME ABOUT PRODUCTS THAT THEY HAD DISPLAYED. I HAVE AN UNUSUAL-SHAPED FIREPLACE. WHEN I GOT HOME, I RE-MEASURED MY FIREPLACE AND CALLED THE STORE TO ASK THEM TO MAKE SOME SPECIFIC MEASUREMENTS FOR ME. THE SALESMAN WAS RUDE AND LAZY. HE NOT ONLY DECLINED TO MEASURE FOR ME, HE INSISTED ON READING DIMENSIONS FROM THE AD SHEET (DESPITE ME TELLING HIM THAT I ALSO HAD PICKED UP A COPY OF THE AD SHEET AND COULD READ THOSE MEASUREMENTS FOR MYSELF). WHEN I HUNG UP THE PHONE, I WAS DETERMINED TO HAVE THESE LOGS (IF THEY WOULD FIT) AND THAT I WOULD CERTAINLY PURCHASE THEM ELSEWHERE. I WOULD NOT GO BACK TO THIS STORE AS I HAD FELT THAT THEY ARE INTERESTED ONLY IN MAKING THE SALE AND TAKING MY MONEY, BUT ARE NOT INTERESTED IN THE CONSIDERATIONS THAT ARE NECESSARY PRIOR TO THE SALE.