MEDINA GLASS BLOCK

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THE ESTIMATOR DID NOT HAVE TO IDENTIFY THE PROBLEM CEMENT, HE COULD HAVE JUST SOLD ME THE WINDOWS. I APPRECIATE HIS BEING HONEST WITH ME REGARDING THE PROBLEM. I WILL HIRE MEDINA GLASS BLOCK TO REPLACE THE WINDOWS ONCE THE PROBLEM IS FIXED.

I AM STILL COLLECTING ESTIMATES FOR A BASEMENT REDO, SO I HAVEN'T HAD ANY WORK DONE. I WAS VERY IMPRESSED WITH THE PROFESSIONALISM OF THIS COMPANY'S ESTIMATE PROCESS. I RECEIVED A LETTER IN THE MAIL CONFIRMING THE DATE AND TIME OF MY APPOINTMENT.

OVERALL, THE EXPERIENCE WAS VERY GOOD. THEY WERE A BIT MORE EXPENSIVE THAN THE OTHER ESTIMATES I GOT, BUT I THINK THE QUALITY WAS BETTER. I HAD A COUPON AND I SHOWED THEM AN ESTIMATE FROM ANOTHER COMPANY AND THEY CAME DOWN ON THE PRICE SOME MORE. THE INSTALLERS WERE PROFESSIONAL AND PERSONABLE. THEY CLEANED UP AFTER THE INSTALLATION. THE ONLY PROBLEM WAS AFTER I CONSENTED TO THE INSTALLATION, I WAS TOLD THEY WOULD CALL ME TO SET UP THE TIME FOR THE INSTALLATION. WEEKS WENT BY AND I HAD TO CALL THEM, BUT I HAD NO TROUBLE GETTING A TIME THAT WAS CONVENIENT FOR ME.

THE FIRST APPOINTMENT THE MAN CALLED AN HOUR AHEAD OF TIME AND STATED HE HAD A FAMILY EMERGENCY AND NEEDED TO RESCHEDULE, WHICH WE DID FOR 5 DAYS LATER. AN HOUR AFTER HE WAS SUPPOSED TO SHOW UP FOR THE RESCHEDULED DATE, I CALLED THE COMPANY. THEY STATED THEY HAD NO RECORD OF HIM BEING SCHEDULED TO COME SEE ME. THEY CALLED HIM, HE CALLED ME BACK, CAME OUT AND GAVE THE ESTIMATE, BUT BY THAT TIME, I WAS NOT HAPPY. THEY DID NOT GET MY BUSINESS, PLUS THE FACT THAT THEY WERE SO MUCH HIGHER THAN THE OTHER ESTIMATES.

I FIRST STARTED WITH THEIR WEB SITE. I SUBMITTED A REQUEST FOR SOMEONE TO COME OUT AND GIVE ME A QUOTE FOR MY WINDOW. NO RESPONSE. AFTER ALMOST A WEEK I CALLED AND ASKED IF THEY WERE WILLING TO INSTALL ONLY ONE WINDOW. THEY HAPPILY SAID THEY WOULD. I ASKED FOR SOMEONE TO COME OUT AND GIVE AN ESTIMATE. I DON'T GET A RESPONSE FOR ALMOST A WEEK. WHEN THEY CALLED I TOLD THEM THAT I WAS ABOUT TO GO TO ANOTHER COMPANY. THE SALESMAN SEEMED TO BE SURPRISED THAT I WAITED SO LONG. I SIGNED THE CONTRACT AND SUBMITTED THE DEPOSIT. THEY THEN SEND A STATEMENT THAT IT WOULD BE SEVERAL WEEKS BEFORE THEY COULD INSTALL. I WAS DISAPPOINTED BUT I LIVED WITH IT. MANY, MANY WEEKS PASSED. WE FINALLY HAD TO CALL THEM TO GET THEM TO INSTALL. THEY DIDN'T SEEM TO HAVE EVEN PLANNED THE INSTALL. THEY STATED THAT "IT'S ONLY ONE WINDOW, IT SHOULD ONLY TAKE A HALF AN HOUR". THE WINDOW WAS INSTALLED, THEY CLEANED UP, AND DID NICE WORK. DON'T USE IF YOU NEED IT DONE QUICKLY THOUGH.

THE SALESMAN WAS VERY THOROUGH AND BROUGHT SAMPLES. THE PATENTED VENT FROM MEDINA GLASS BLOCK WAS HANDS-DOWN BETTER QUALITY AND STURDINESS. WITHIN A WEEK OF SIGNING THE CONTRACT WE WERE SCHEDULED FOR AN INSTALL. THE INSTALL WENT SMOOTHLY. I DID HAVE TO BE HOME FOR THEM AND IT TOOK ABOUT 2-2 1/2 HOURS (WE HAD REALLY OLD STEEL WINDOW FRAMES). THE NEW WINDOWS LOOK FABULOUS.

WE WENT TO THEIR OPEN HOUSE AND THERE WAS NOT A SALESMAN PRESENT FOR OUR AREA. THEY SAID THAT PERSON WOULD CALL US. THREE WEEKS LATER WE HAVE NOT HEARD ANYTHING. WE THINK THEY DO NOT CARE ABOUT THE LITTLE JOBS. WOULD I CONSIDER THEM IN THE FUTURE? MAYBE, BUT THEY ARE OFF TO A BAD START.

THEY WERE VERY FAST AND VERY, VERY CLEAN.

THE COMPANY ASKED IF THEY COULD PUT A SIGN IN OUR YARD WHICH WE GAVE PERMISSION TO DO SO. THERE WAS A NOTICE ON OUR DOOR THE NEXT DAY THAT WE HAD TO HAVE A PERMIT FOR THE WORK, WHICH WAS ALREADY COMPLETED. THE COMPANY WAS NOT REGISTERED IN UNIVERSITY HEIGHTS AREA AND THE SALESMAN SAID HE DID NOT HAVE TO OBTAIN ONE. THAT WAS THE ONLY ISSUE, OVERALL WE WERE PLEASED. WE WOULD HAVE HAD TO GET A PERMIT EITHER WAY , JUST A WEIRD WAY OF FINDING OUT.

THE INSTALLERS WERE PLEASANT AND THE WINDOWS THEMSELVES ARE BEAUTIFUL. TIME WILL TELL IF WINDOWS ARE QUALITY. THEY HAVE NOT ADMITTED BREAKING THE SPIGOT NOR OFFERED TO REPAIR IT. OFFERED ONLY TO PAY DIFFERENCE IN WATER BILL FROM PREVIOUS BILL.

THE OUTCOME OF THE JOB WAS GOOD. IM HAPPY WITH IT. THEIR PRICE WAS WHAT I WAS EXPECTING. ONE OF THE TWO INSTALLERS WAS MUCH MORE KNOWLEDGEABLE THAN THE OTHER.

I USED THIS COMPANY BECAUSE THEY HAVE A THERMAL VENT WHICH ADDS EXTRA INSULATION. IT TOOK A LITTLE WHILE TO MAKE THE INITIAL CONTACT FOR THE WORK, BUT I WAS VERY HAPPY WITH THE END PRODUCT. I WOULD USE THEM AGAIN AND RECOMMEND THEM.

THEY WERE WONDERFUL. THE ONLY ISSUE IS THAT THERE CRACKS IN THE CAULKING AROUND THE WINDOW. ITS CONNECTED TO THE MATERIAL NOT THE WORKMANSHIP THOUGH, AND THEY ARE UP FRONT ABOUT IT WITH YOU. VERY PROFESSIONAL, THEY WORKED QUICKLY, AND HAD AN EXCELLENT ATTITUDE! THEY WERE SO QUIET THEY DIDNT WAKE MY FERRETS! THE PRICE WAS GREAT! THEY HAVE OTHER OPTIONS THAN THE STANDARD DIAMOND DESIGN AS WELL.

THEY KNOW WHAT THEY ARE DOING; QUICK,EVERYTHING DONE ON TIME,IN TIMELY MANNER;THEY DID EVERYTHING SO WELL I CANT THINK OF ANY PROBLEMS;LIGHTING WAS MUCH BRIGHTER AS THEY SAID THERE WOULD BE.

ONCE THEY CAME OUT, THEY WERE SO GOOD. EVERYTHING WAS CLEANED UP AFTERWARDS AND EVERYTHING WAS DONE NEATLY AND WITH NO PROBLEMS. I WAS VERY PLEASED. I WOULD DEFINITELY USE THEM AGAIN IN THE FUTURE.

REALLY PLEASED WITH THE WORK AND THEIR CLEAN UP. WER WERE WORRIED THAT THEY WOULD LEAVE A MESS.

THEY WERE PROFESSIONAL IN EVERY WAY BUT ONE. ONCE I SENT IN MY DEPOSIT, I HAD TO INITIATE A CALL TO THEM AFTER A FEW WEEKS TO SCHEDULE THE TIME THE WORK COULD BE DONE. I EXPECTED THEM TO CALL ME WHEN THEY RECEIVED THE CONTRACT AND DEPOSIT CHECK TO DETERMINE WHEN WOULD BE A CONVENIENT TIME.

THEY WERE VERY EFFICIENT. THEY DO NOT TELL YOU IN ADVANCE WHAT THE INSIDE IS GOING TO LOOK LIKE. MY ADVICE WOULD BE TO SUPERVISE THEIR MORTAR WORK ON THE INSIDE.

NO SHOW FOR ESTIMATE, NO CALL EITHER.

JOB DONE FAST. SET UP APPOINTMENT IMMEDIATELY. ARRIVED EARLY AND WORKED FAST. PRICE SEEMED REASONABLE TO ME.

INSTALL DATE WAS MOVED BACK 2 WEEKS (FROM 7 TO 9) SHE CHANGED HER ORDER AND NO ONE CALLED TO CONFIRM OR TELL HER OF PRICE ADJUSTMENT. DURING INSTALLMENT THEY BROKE SOME SIDING, ARRIVED AN HOUR LATE BUT WERE POLITE AND DID A NICE JOB. CLEAN UP WAS GOOD.

HELPED MEMBER MOVE DOORS and RADIATOR TO CLEAN BEHIND THEM. THE CREW OF T. CARROLL and R. MERCADA HELPED VACUUM AND CLEAN WINDOWS. PROFESSIONAL, WONDERFUL AND HAULED AWAY ALL THEIR GARBAGE.

THEY COMPLETED THE JOB IN TWO WEEKS FOR A REASONABLE PRICE. THE WORKERS WERE EFFICIENT AND CLEANED UP AFTER THEMSELVES.

VERY ATTENTIVE TO DETAILS AND WORK W/ CUSTOMERS SCHEDULES. CLEAN UP AFTER THEMSELVES.