Hinckley Roofing Inc

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As stated earlier: The quality of the roof job was very good & the price was fair, but I found the the time frame between order date (deposits paid) and start date (perform the service) to be a bit excessive.

Now this year, after every rain, I am getting caked granules from the roof on my deck but only in a six foot area. I called Hinckley roofing several times as to why the shingles were shedding this debris only in a select area. They suggested it might be mold which it isn't. They finally called me back several days later. The guy refused to tell me when he could come out and see it. I said in a day or a week? He said when they were in the area he would come out but would not tell me when. I live in Strongsville. I am deeply disappointed in Hinckley Roofing for their lack of following up on a complaint in a timely manner and their lack of care for the homeowner.

It has been a bad experience. We have skylights which were serviced right before we bought this house in 2004 and they did not leak. Neither did our stone chimney leak until the roof was torn off and replaced. The flashing around the stone chimney looks really rumpled and not good. I asked JJ from Hinckley Roofing when he first came out to discuss a new roof with my husband and I exactly how they would treat the skylights. He said that they would replace the old flashing with new when they removed all of the old roof. I asked if they caulked to seal the skylights and he said no that the flashing would be enough to take water away from the skylights and caulking wouldn't be the right thing to do. A few weeks after the roof was installed my husband came home to a stream of water coming through one of the kitchen skylight during a rain storm. He called Hinckley Roofing and they came out and did something to stop that bad leak. My husband did point out that the 2 kitchen skylights had yellow insulation dangling below the wood trim that wasn't there before the new roof. Also the drywall blew out where the large leak was and when I called a few weeks later about the chimney leaking and got who I now think was Ed on the phone was yelled at when I asked about the interior damage in the kitchen and was told to "read my contract, that Hinckley Roofing was not responsible for any interior damage".Ed never left the phone to get our records or even come out. I called again about the chimney, spoke with someone else and repairmen were dispatched. That leak left marks on the den plaster ceiling and the wooden ceiling in the livingroom. The repair didn't hold and I had them out again this spring after the roof thawed. It stopped for awhile but we called for a meeting with Hinckley Roofing about the now leaking skylights in the house and the chimney. Ed came out and this was the first time my husband and I had ever met the man. He was angry and arrogant. He would throw his arms in the air, roll his eyes and walk away from me. He was offensive and said that HE was the original man on the roof to do the actual estimate and that in his notes he noted that the stone on the chimney was loose. He said he told us but neither my husband nor I was not home when the roof was surveyed for the estimate and 2 months ago was the first time my husband and I had ever met Ed. He said that he should have put it in writing because of people like us. A good business man would have at the very least put it in the estimate or on the invoice which he didn't. And why did Hinckley Roofing come out and repair the chimney yet not advise us about loose stone when I was talking with the repairmen on more than one occasion? Ed took my husband up onto our roof and showed him the loose stone and where the mortar needed repointed. We immediately contacted a company to do those repairs which have been completed along with sealing the stone and the mortar. Why did Hinckley Roofing put us in that position if Ed knew about the chimney problem from the start? When the stone worker was here I mentioned the problem with the skylights and he said that the flashing was installed improperly and showed me where the roof tiles are now poking up and away from the roof and skylights because the flashing is too short. He also does roofing and said that he felt that we were going to have continued problems until the tiles were taken away from the skylights, longer flashing installed, caulked and then the tiles replaced. He was right. Tonight during a storm I heard dripping in the livingroom and a skylight was leaking steadily onto our wood floor. Hinckley Roofing does not stand behind their work and having someone like Ed who is rude and offensive handle our problem has put me on edge. I do not have any confidence in Hinckley Roofing and have also filed a BBB complaint against them. We now have leaking skylights, internal damage to drywall in multiple locations, a stained plaster ceiling in the den and a stained wooden 2 story ceiling in the livingroom.

We weren't sure if we would need to spend a lot of money to replace the entire roof. The estimator from Hinckley gave us pricing for both replacement and just to repair the roof. There was no pressure to spend the larger amount and replace the entire roof. We decided to just do the repairs. They found shingles that very closely matched our existing shingles. They did the work in one day and cleaned up any mess. We are very satisfied with the work. We would definitely call them again. Plus there is a warranty on their work.

First the guys were a little late (45 min.). They weren't very friendly and avoided contact with us. They didn't have much to say at all even when asked questions. Not sure if they were even the skylights we were supposed to get. No receipt given. They didn't even ask for payment, but they took it when it was offered.

They did a good job. The price was good. They showed up when they said they were going to and they fixed the problem. They are a good company to deal with. There were no surprises with the price. I had gotten several quotes and they had the best price.

We received an estimate back in July and called them to schedule the work to be done in Sept. We waited a week for a return call, but didn't get it, so we called again. Still no return call. It wasn't until the third time we called and said, "Look, either you want to do the job or not. If you don't want to, just tell us and we'll get someone else." The owner called us back and said no problem, he would order the skylights and give us a call in about 10 days. Well, the following week we also decided to go ahead with having them put more insulation in our attic, so we called them back and told the lady to tell the owner, we'd like the insulation done at the same time as the skylights. He never called us back about the insulation, and over two weeks later he called to schedule the skylight replacement for the next day. We said the second day would be better, and waited to hear him ask about the insulation job. I guess he didn't get the memo because he said nothing about it. We decided that since they were so disorganized and disrepectful of our time, that we said nothing and chose to go with someone else. The day of the skylight replacement, the owner called early in the morning to confirm the work to be done that day and said they'd be over around 9:30 am. At 10:20 am they showed up and started the work. They were not friendly at all, and seemed a little annoyed whenever I asked a question. When they finished the work, the one guy just came to the door to tell us they were done. No contract or receipt or anything. I looked at him to say "do we pay you?" and his response was, "you can" (like if you want to), so I said, "do we have to?" (jokingly) and he said "if you want to I can take the money." Now that sounded strange. I was beginning to wonder if I should pay this guy or not. I gave him a check for the full amount and he wrote "paid, with the date" on OUR contract.... The whole event was weird to say the least. And the windows looked like the cheapest ones they could get, not exactly what we were expecting or were told. We felt like because we didn't give them a new roofing job that our request was too menial for them.

I did not chose them due to their prices being higher than their competitors.

They turned out to be too expensive, so we did not go with them.

I highly recommend them. They came and redid some shingles and put up some gutter. They are very reliable. They came out right away. They cleaned up very well.

Insurance company told us we could find the company. Chose Hinckley Roofing off Angie's list. Called and told them what I needed. They sent out an estimator within a couple days. They quoted the work. We let the Insurance company know and they said go ahead. Work was performed within a couple more days. Everyone was courteous and professional.

I called Hinckley Roofing because there was a windstorm that blew off shingles. Now, I understand that they get busy when that happens, however, I find it totally unacceptable that I was never given a return phone call. I moved onto a different contractor that had someone out here the same day and did the work the day after.

This company did an excellent job on our roof. They gave us a 10 years guarantee on the work and used high quality shingles. They were careful of the property around the house. They cleaned up and hauled away the debris. Our insurance company recommended this company.

Found this company on Angie's List and have also seen their ads in local publications. Initially emailed them requesting an estimate for a repair. After two weeks with no response, called the company and left a message. No response. After about another week called again. After approximately another week they returned the call. Scheduled Saturday for an estimate. He did not specify a time. Being working people, Saturdays are always the only day we have to run errands and complete chores. We could not sit home all day waiting for someone from Hickley Roofing to call or show up at the door. So we called the company at 9:30 am to see when they would be coming out since we had not heard from them again. They couldn't answer and said someone would call us back. By 11am no one had returned call. We called them back and told them to forget coming out. If their customer service (or lack thereof) is any indication of how they perform their work we are definitely not interested.

They called back within 24 hours after requested service, and came over immediately (was in area). They were able to execute work immediately. Informed me that it was very backed up in downspout, likely reason for overflow. Checked and indicated no other obvious reason for overflow. Also checked flashings and re-secured them. Person was very nice and pleasant.

We called Hinckley based on their reputation and that they had done a neighbor's roof recently. The representative who came out was professional, but the young men who came to do the actual work were shady. They tried to get us to pay them cash directly for tuck point work that they said was not on the original estimate, but we had a copy of it and it was included. They said the job would be completed in two days, but one day they did not come at all. They left nails in our yard (we have dogs) and in our gardens and did not do a good clean-up job. Also, the shingles were delivered two days before we expected and were plopped in the middle of our driveway. We experienced ice damming the first winter after the new roof went on. When we called Hinckley, they were not helpful in resolving the problem.

Jay Jay was knowledgeable and took the time to show us the problem and go over our options. The job was done as discussed and we are satisfied the result. I would use them again.

I was very pleased with the presentation and explanation of the products available. They came out when they said they would and did a wonderful job. Cleaned the work area up nicely and were careful with my landscaping. Excellent company to work with.

This company was a pleasure to work with. The gentlemen that came to my home were wonderful. The estimate that they gave me was well below the other 5 companies that I had come to my home. They even gave me an extension when paying them because of a family emergency.

FOR THE QUALITY OF THE WORKMANSHIP AND TYPE OF SHINGLE THE PRICE WAS GOOD. OVERALL, THEY DID A VERY GOOD JOB AND WERE VERY RESPONSIVE TO OUR PHONE CALLS. THE SHINGLE WASNT GIVING THE DIMENSIONAL LOOK WE WANTED AND THEY CAME BACK TO EXPLAIN TO US WHY. THE PITCH OF THE ROOF AND THE COLOR WERE THE REASON FOR THAT. WE DO WISH THAT WE WERE TOLD THAT AHEAD OF TIME.

THEY DID A VERY NICE JOB AND CLEANED UP AFTER THEMSELVES EVERYDAY SO THAT THERE WAS NOTHING LAYING AROUND, WHICH MEMBER APPRECIATED AS SHE HAD A LITTLE DOG.