Cabinet-S-Top Inc

From start to finish, a wonderful, experience. Michelle and Karen were fantastic to work with; knowledgable, kind and very talented during the design phase of our project. Michelle kept us apprised of every detail along the way during construction. Jeff and his crew were phenominal as well. Always gave us timelines for everything, we never had to chase them for anything. The guys made sure everything was cleaned up (including the garage) before they left each day and always let us know exactly when they would be back. There were a few glitches with the cabinets, but Jeff and Michelle took care of each problem or delay right away. The elctricians also did a great job of giving us new lighting that we are very, very pleased with. I would recommend Cabinet S Top to anyone and everyone. We are absolutely in love with our new kitchen, powder room and laundry room, and everyone involved with the project were just wonderful people to work with.

Our total relationship was awesome from the assistance in picking out our colors and materials to the contractors that transformed our ugly 80's bathroom to a beautiful up to date bathroom. We will use them again for sure.

I had my entire kitchen re-done from floor to ceiling. I liked that Cabinet-S-Top is a one stop shopping location. I picked out the cabinet color and door style. They have many colors to choose from. Then the room design was made and my designer gave me several design options to choose from. Next I picked out the floor tile, countertop and backsplash. They even have many cabinet door hardware styles to choose from. I had 3 windows removed and 1 new window installed. The soffits were removed to give me more cupboard space which I badly needed. There was some minor plumbing changes to do, but the electrical wiring was totally re-done and a new breaker box was installed. It was a joy working with my designer from Cabinet-S-Top. She had many years of experience and she was patient with me and my changes. I highly recommend Cabinet-S-Top to anyone planning to remodel their kitchen. They greatly reduce the stress of planning the kitchen makeover.

They are an excellent company, they provided excellent service, very good in pricing, they came in and even provided us some options regarding the remodeling.

They are fabulous, excellent service. Until now, the kitchen looks great and they provided us the design and materials for our kitchen.

We contracted to have a shower door replaced. Michelle Bortolotto was very thorough. She listened to what we wanted and offered her expertise which allowed us to make a quality decision. There was excellent value in the price knowing that Michelle took great care to protect our needs. She also followed up after the installation to make sure all was done to our satisfaction. We will use her services in the future.

I visited the showroom June 2 and spent an hour or two picking out finishes. I was told I would receive a quote in a couple of business days. It's almost a week later, no quote. But I did begin receiving all kinds of sales emails from them! In addition, on my way out, I was told they only accept checks to keep their credit card fees down. Perhaps seeing my Hyundai, the sales person thought that would be a deterrent for me not to choose to work with them. Possibly for whatever reason, they don't want our business. My advice to young people...no matter how much money you make, learn to do home projects on your own. It's hard to find workers who are willing, qualified and stand by their work when there's a problem.

Absolute Nightmare! Could literally write a small novel about all of these issues with them. The lack of care and detail for paying customers was extremely hurtful. We were not disclosed that our cabinets would include particle board. damaged cabinets repeatedly delivered to us. Poor customer service We were referred to this company by family, so we decided to put our faith in them with our kitchen remodel which included design, and purchase of full cabinetry. This process began in mid August 2014. This process included a series of meetings with our sales rep/manager. My wife and I communicated everything with our sales rep about this process, we also worked with an intern as well who provided the design of the kitchen layout. We were very happy with the design. From there, we discussed our price range and the types of cabinets we wanted. After going over several prices and samples/options. We decided to go with the Medallion brand cabinets. Our concern was that these cabinets were all wood opposed to particle board aka furniture board. Our sales rep stated several times that these cabinets were "an all wood box." So we agreed on this option they provided in the amount of nearly $8,660.91. We also decided to save cost by paying several of our friends and family whom are carpenters and experience cabinet installers. They agreed to store our cabinets until we were ready to install them due to the fact there we were still in demolition stages. Our cabinets were delivered on Dec. 11, we had our hired work ready to go, as they started opening up the boxes they discovered several cracked cabinets, and many of the cabinets contained particle board, which was never disclosed to us. We would have never knowingly agreed to this, we already had quotes from big box stores for particle board cabinets that were around 4-5k. We wanted all wood cabinets. We immediately tried to contact Betty, we were unable to reach her due to it being a sunday. We were forced to send our hired work home because we were not going to install damaged cabinets as well as we thought there was a mistake in the purchase. We finally were able to reach Betty that monday night around 8 30pm. We explained to her how upset we were that most of the cabinets contained particle board, as well as the damaged cabinets. She explained to us what we ordered via invoice, but we explained to her, she never mentioned particle board cabinets. I told her we felt that her sales presentation was misleading. I also explained the deadline we were under and that I paid contractors for various projects in order to keep up with timeline of the cabinet delivery. Regardless of the particle board cabinets, we were now forced to wait for replacement cabinets for the two damaged ones. She told us this would take at least several weeks, obviously putting our project on hold. While waiting for the replacement cabinets, we discovered another broken cabinet, this particular cabinet was not unboxed on delivery day because we decided to keep it safe until the replacement cabinets came in. We notified Betty immediately, and she made arrangements to replace it. So now we were waiting on a total of 3 cabinets. Weeks passed, we were told we would hear something the week of January 5th as to the status of the two cabinets (the third cabinet that was discovered after so it would arrive after the original 2 we initially discovered). We heard nothing, so I contaced Betty, she revealed the cabinets in fact arrived to their store, but were both damaged again. Obviously upset, because now we had to wait another 3 weeks. The third cabinet arrived January 11, but we were not even home, Tom adimitingly said he forget to look at the email confirmation for delivery. Fortunetly a relative that lives nearby saw the truck and let them in. still did not have the original two cabinets that were broken again. Meanwhile, I was emailing owner Tom, my complaints, pictures, ect. Flat out ignoring them until he realized this was spinning out of control. He responded only when Betty informed us that we would now be dealing directly with Tom until the two cabinets arrived. We finally received the rest of the cabinets on Jan.23. The delivery worker also replaced doors from the old broke ones onto the new ones. I discovered also that one cabinet has a faulty drawer. I emailed Tom many times requesting refund for the extra cost and poor quality. He has yet to respond, over 10 emails. Only responded to the drawer issue.

We were not disclosed that our cabinets would include particle board. damaged cabinets repeatedly delivered to us. Poor customer service We were referred to this company by family, so we decided to put our faith in them with our kitchen remodel which included design, and purchase of full cabinetry. This process began in mid August 2014. This process included a series of meetings with our sales rep/manager Betty. My wife and I communicated everything with Betty about this process, we also worked with an intern as well who provided the design of the kitchen layout. We were very happy with the design. From there, we discussed our price range and the types of cabinets we wanted. After going over several prices and samples/options. We decided to go with the Medallion brand cabinets. Our concern was that these cabinets were all wood opposed to particle board aka furniture board. Betty stated several times that these cabinets were "an all wood box." So we agreed on this option they provided in the amount of nearly $8,660.91. We also decided to save cost by paying several of our friends and family whom are carpenters and experience cabinet installers. They agreed to store our cabinets until we were ready to install them due to the fact there we were still in demolition stages. Our cabinets were delivered on Dec. 11, we had our hired work ready to go, as they started opening up the boxes they discovered several cracked cabinets, and many of the cabinets contained particle board, which was never disclosed to us. We would have never knowingly agreed to this, we already had quotes from big box stores for particle board cabinets that were around 4-5k. We wanted all wood cabinets. We immediately tried to contact Betty, we were unable to reach her due to it being a sunday. We were forced to send our hired work home because we were not going to install damaged cabinets as well as we thought there was a mistake in the purchase. We finally were able to reach Betty that monday night around 8 30pm. We explained to her how upset we were that most of the cabinets contained particle board, as well as the damaged cabinets. She explained to us what we ordered via invoice, but we explained to her, she never mentioned particle board cabinets. I told her we felt that her sales presentation was misleading. I also explained the deadline we were under and that I paid contractors for various projects in order to keep up with timeline of the cabinet delivery. Regardless of the particle board cabinets, we were now forced to wait for replacement cabinets for the two damaged ones. She told us this would take at least several weeks, obviously putting our project on hold. While waiting for the replacement cabinets, we discovered another broken cabinet, this particular cabinet was not unboxed on delivery day because we decided to keep it safe until the replacement cabinets came in. We notified Betty immediately, and she made arrangements to replace it. So now we were waiting on a total of 3 cabinets. Weeks passed, we were told we would hear something the week of January 5th as to the status of the two cabinets (the third cabinet that was discovered after so it would arrive after the original 2 we initially discovered). We heard nothing, so I contaced Betty, she revealed the cabinets in fact arrived to their store, but were both damaged again. Obviously upset, because now we had to wait another 3 weeks. The third cabinet arrived January 11, but we still did not have the original two cabinets that were broken again. Meanwhile, I was emailing owner Tom, my complaints, pictures, ect. He responded only when Betty informed us that we would now be dealing directly with Tom until the two cabinets arrived. We finally received the rest of the cabinets on Jan.23. The delivery worker also replaced doors from the old broke ones onto the new ones. I discovered also that one cabinet has a faulty drawer. I emailed Tom many times requesting refund for the extra cost and poor quality. He has yet to respond, over 10 emails. Only responded to the drawer issue.

I had previous work performed by this company. The work was very good. A custom kitchen island was designed and installed ($3000+). So when it came time to tackle another project we thought that we could ask them to participate again. We contacted them by phone on Friday March 7th. I did not hear from anyone until Monday afternoon - and only after I had sent a follow up note asking for someone to contact me. When they did call me back at 5pm on Monday- the very first thing that they told me was how busy they were and made me feel like I was imposing on them or bothering them with my request. While we were discussing the project and what we were looking for, it took less than five minutes, I was given an off the cuff quote for a "Minimum of $12000" and that with additional add ons an features it would "surely be more" than that in the end. I was stunned by this quote approach. I felt like I was being tested to see if I was serious about my project, or that she was trying to scare me off so that she wouldn't have to come out and give us a bid on our project. The irony is that while I was on the phone with her another contractor (who we like very much) was actually at my house giving us a bid and another vendor had just left! (both were Angie List vendors). Reluctantly I made an appointment with Cabinet S Top for 10 days later (March 20). Later that same evening I was contacted and told that they had a conflict and needed to reschedule! I was offered a few times to choose from (one being an entire week later!). It was at that time that I decided that this was not going to work. I wrote a message to them detailing my concerns and then cancelled all future appointments. At no time did I feel like they wanted my business. They seem understaffed for the volume of business that they are trying to manage and it seriously effected the level of service that we received. The complete irony of this is that we WERE happy repeat customers, and now we are not. Also - all of this direct contact was with the General Mgr.! The person that I assumed would be responsible for preventing these types of lapses and service concerns. I did voice my concerns in an email to one of the family members that own the business. The response was nice, he agreed to meet with us on our time table, but he acknowledged that they were very busy and it would be at least 3 weeks until the quote and drawings were prepared. We felt very low priority at that point and decided that we had made the right decision to move on.

Mike Jirlouis jr., was a nice young man with a wonderful design plan. He was very easy to work with. He listened to our needs and came up with good ideas to meet them. His crew was very capable and overcame any obstacle they encountered. There were days they were unavailable due to other work they were doing and the job did take 3-4 weeks longer than expected.

The salesman, Mike Sir Louis, NEVER listened, he only waited for his turn to talk. And he was smug to boot. We told him at every meeting we had with him that we wanted the rooms GUTTED TO THE STUDS AND JOISTS, and this appears in the scope of work form. When work started, gutting did not start by day 3, he informed us that he had not priced the work that way and did not recall us mentioning it. Because, of this ''oversight'' our project ran 2 months behind schedule. Mike initially tried to disregard our design and told us we may think we know what we want but, they are professionals and will have better ideas. We DID wind up using our own design, as his design would have placed the refrigerator in an very tight alcove that would not have allowed somebody to open the doors to the fridge while standing in front of it. The contractor, Bill King, arrived late and left early. He did not show up for days at a time. His attention to detail was horrible. Even though he was asked to several times, he NEVER curtained the space to control dust. I find new screw pops every day. The only saving grace was Mike's father Tom (the owner) who was very professional. UPDATE September 2011- One of the things I specifically asked was that when they hand the drywall they apply construction adhesive to the studs and joists to help prevent screw pops. I suspected they had not done so, so I asked and was emphatically assured that yes indeed Bill had used construction adhesive as I had specified, and that in fact Mike had been there when the drywall was hung and watched them do so. Oddly, we started seeing screw pops very shortly after the drywall was finished, reinforcing my doubts. Well, 6 years later we are remodelling the bathroom above the kitchen and had to remove some of the drywall to expose the soil stack so it could be replaced. Low and behold, not only was there NO construction adhesive, but they used as few screws as possible to hang the drywall, maybe one ever 16 to 18 inches which is not acceptable practice by any standard. Needless to say, Mike obviously lied directly to me on top of the subpar work.

WE WOULD LIKE TO GIVE AN A++ RATING TO THIS COMPANY FOR THE REMODELING JOB THEY DID ON OUR KITCHEN. FROM THE DESIGN WORK, APPLIANCE INSTALLATION, TILING, WALL WORK, CABINET FITTING, MOLDINGS AND INCLUDING SOME ELECTRICAL AND PLUMBING MODIFICATIONS AND REPAIRS. THEY JOB WAS COMPLEX AND TOOK LONGER THAN EXPECTED BECAUSE THE ELECTRICAL AND PLUMBING PROBLEMS EXTENDED BEYOND THE KITCHEN ITSELF TO ADJOINING ROOMS DUE TO INADEQUATE OR MIS-INSTALLATIONS BY THE PRIOR OWNERS. PEG, THE DESIGNER, WAS AN INSIGHTFUL AND GRACIOUS PARTNER IN WORKING WITH US TO MAKE THE MOST OF OUR MONEY AND IDEAS, AND THOUGHT OF DETAILS WE HAD OVERLOOKED OR DID NOT REALIZE WERE POSSIBLE. NORM, THE MASTER CRAFTSMAN, WAS KNOWLEDGEABLE ABOUT PLUMBING AND ELECTRICAL ISSUES AS WELL AS CARPENTRY AND DRY WALL WORK. HE CREATIVELY SOLVED OUR HOUSE'S MANY FOIBLES AND DISASTERS BEHIND THE WALLS. FURTHERMORE, HE WAS AS PERSONABLE AS HE WAS RELIABLE AND TRUSTWORTHY. BETWEEN PEG AND NORM, FOR A "SEMI-CUSTOM" PRICE, WE GOT A CUST