Carpet Sales and Installation, Flooring Sales and Installation, Hardwood Flooring Sales and Installation
About us
Marshall Carpet is a family owned full service flooring company. We have been serving the east side of Cleveland since 1966. We sell and install all floor types; Carpet, Hardwood, Area Rugs, Ceramic Tile, Laminate, Vinyl, Etc.. Our new 17,000 square foot showroom offers numerous product choices in each category. The knowledgeable sales staff is eager to make sure every customer gets the right product. We accept all payment types and offer same-as-cash financing. The major majority of our work is not sub-contracted. Come in to Marshall Carpet One to see our huge selection of products at our everyday low pricing. All of our carpet comes standard with the best pad we offer. Ask for a free estimate today!
Business highlights
59 years of trusted experience
Services we offer
Architects and building design, carpet, ceramic tile, flooring & hardwood flooring.
We just had Marshall Carpet One install new floors for our entire first floor and part of our 2nd floor and our experience was great! We had both hard surface and carpet installed. They took the time to explain the difference between the various hard floor options. We selected samples to take home. After a few days of moving the samples from room to room, we selected samples that both my husband and I loved. We did have some questions about how best to manage some areas of our home. Marshall Carpet one had someone come to our home, listened to our concerns and provide us with options that best fit our lifestyle. Once the order was placed, Marshalls Carpet One scheduled both our installs (hard surface and carpet) in a timely manner that worked with our schedules. The installers Marshall Carpet sent to our home were a pleasure. They arrived on time, they were professional, and they did a great job. An unexpected challenge was discovered when our old kitchen floor was pulled up. The installer called the owner, and a resolution was quickly identified. It was clear Marshalls Carpet One was committed to making sure our install was flawless. Upon completion, both teams of installers walked through the house with us so we could review their work and address any concerns. Everything was perfect. Thank you Marshall Carpet One!
Description of Work: Hard surface and carpet installation
A terrific experience! Ryan and the Marshall team were a pleasure to work with. Huge showroom with a ton of selection. Affordable prices. Installation was quick and easy. We noticed a few areas that needed to be touched up after installation and they sent someone out that day. Would not hesitate to hire again. A+ experience.
Description of Work: Re-carpeting stairs, bedrooms and basement
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARIBETH G.
05/2018
5.0
carpet installation
+ -1 more
Well except that I needed to make several calls to enquire about receipt of the carpet and scheduling installation.
Description of Work: Carpet was installed on basement stairs.
Description of Work: ....................................................
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Marshall Carpet One
Thank you for that great review, and being our customer, much appreciated.. Chuck Wien-President
Kathy C.
08/2017
5.0
flooring contractor
+ -1 more
We had a couple bathroom floors replaced and most of the carpeting in the house replaced. I have used them for years. They did the original flooring when we built. They are very helpful with making selections, very patient when you are there 25 times trying to choose something. The installers are just awesome. Their helping select and match things is awesome. The sales staff and one particular person I worked with was tremendous, and their kindliness, install, professionalism and the quality of their products. Their communication was excellent.
Description of Work: Flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Nancy M.
04/2017
4.0
carpet installation, flooring contractor
+ 0 more
Bob the installer was phenominal. A real craftsman. I know my old house was tricky because nothing is flat or square but he worked with it. As soon as he came into the house, I felt confident. He didn't waste time and worked constantly. It took him two days, did the subfloor the first day and laid the vinyl the second day, and the floor is lovely. I look at it every day and really love it. The only issue I have with Marshall is the sales person. Great making the sale, but after I purchased the flooring I had a few questions. He wouldn't call back and I had to keep calling or get answers from someone else at the company. But, with the end result, I am very pleased and have recommended them to everyone.
Description of Work: New vinyl flooring in my kitchen, pantry, and half bath.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from Marshall Carpet One
Customer satisfaction is our utmost concern. As the owner, I am reaching out to find out the details, and see if we can rectify our responsiveness for future customers. I have left a message for Ms. [Member Name Removed] to contact me. Chuck Wien
AMY C.
02/2017
5.0
carpet installation, flooring contractor
+ 0 more
They had a great selection of carpeting, hardwoods, and tiles. The sales lady was very nice, helpful and patient. The people who put in the carpeting did a wonderful job. They had to move a lot of heavy furniture.
Description of Work: They put in carpeting in our bedrooms and part of our bathroom.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charles M.
12/2016
5.0
carpet installation
+ -1 more
We had a massive renovation done and had used this company through our builder. At the time we were extremely pleased with the price, professionalism and quality for tile, hardwoods and carpet. A year after the renovation we had an issue where an elderly, sick family member had urinated on the carpet in a very large volume. A professional cleaning did not help and the room smelled like a litter box. We went back to Marshalls. The owner actually helped us and out and the entire staff was was unbelievably kind. They were able to place an order for >1000 sq ft of carpet and have it rushed delivered (the rush was free of charge) right around the holidays. They installed it the day after Christmas. We will never use a different company.
Description of Work: Carpet removed and replaced
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Patricia B.
11/2015
4.0
carpet installation, flooring contractor
+ 0 more
I used Marshall Carpet One. I used them in October. I was disappointed in the quality of the carpet.
Description of Work: I had new carpet installed on my stairs and my hall way upstairs.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Susan A.
04/2015
5.0
carpet installation, flooring contractor
+ 0 more
I was facing an ordeal when another contractor botched the installation of carpet on the first level of my home. The thoughtful, expert, and professional staff of Marshall Carpet One were able to replace all of the carpet on the first level and get it looking perfect. The staff were respectful, kind, and punctual. They were also able to repair poorly installed areas of carpet on the second floor, without necessitating a full replacement. Every person I dealt with at Marshall Carpet One was completely supportive throughout the process of coordinating the repair and reinstallation of my carpet.
Description of Work: Replaced carpet on the first level of my home that had been improperly installed by another contractor, and repaired poorly installed carpet in other areas.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
joseph T.
01/2015
5.0
flooring contractor
+ -1 more
My main like is the quality of their workmanship and I did not really have any dislikes.
Description of Work: We have replaced two floors in the house and we used Marshall Carpet. They did three rooms basically.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
SUSAN L.
10/2014
5.0
flooring contractor
+ -1 more
After looking at several other flooring stores, I found Marshall to have the product I wanted at a competitive price with experienced installers. Salewoman Kathy was helpful and very professional, answering multiple calls as i thought of more questions. Communication was good throughout the process. Appointments for estimate and installation were kept promptly. Installers were very accommodating and wanted to make sure I was happy with the job. Installers cleaned up when done. The only thing that could be improved upon was having larger samples to take home. I was able to make my decision because I got much larger samples from another flooring store that does not install.
Description of Work: installed vinyl kitchen floor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Colleen B.
01/2014
3.0
carpet installation
+ -1 more
Not impressed with how they communicated, once I made the purchase never heard from salesman again, although I had told him I planned to have the whole house carpeted and they measured it all. Was advised of installation time and when they were not here in that window, I contacted the company. The woman I spoke to was rude, and indicated that was why they did not like to give install times! They were still at an earlier job although no one called to share this. Got the impression their time was more valuable than mine. presently in the process of having the rest of the house done.
Description of Work: Carpet installed in a renovated sun room
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
$1,400
Margarita & Mark S.
10/2013
1.0
flooring contractor
+ -1 more
I paid for laminate floor installation by credit card and addressed my concerns to that company which sent me the excellent review of merchant services received from Angie’s List. Your review misleads customers. This is the reason for writing of my review. The credit card company letter stated, “The merchant provided detailed explanation, charge details, terms and conditions, which we have attached for your review. The support indicates that the warranty is void if flooring is subject to improper maintenance, improper cleaning methods and excessive moisture or structural alteration.” I have to say that a new installed floor buckled in few days after installation. It is necessary to underline that (1) during four days after floor installation we were not in the condo and no maintenance was needed, (2) the merchant team did not clean up the floor after laminate floor installation because, as it was explained, the merchant did not pay for cleaning a floor surface, and (3) moisture was almost the same during four days and it was no loads on the floor because no furniture was delivered into the condo. It means that merchant’s explanations have nothing to do with our case. I would like to bring your attention to the following facts. 1. In the first day of floor installation, a technician pointed out the areas with traces of previous water leaks. It was absolutely necessary to replace these parts of a subfloor with new plywood, but the merchant team did not do that. It is a merchant mistake. Mr. Ken Levin, the General Manager, is responsible for merchant team work. 2. Obviously, the merchant team had a low professional experience. The team incorrectly made opening in the laminate floor for entrances of hot air. I called to the store and Mr. K. Levin arrived in our condo. Mr. K. Levin told us that these mistakes would be corrected, but he misled us. Nothing was done. Therefore, Mr. Chuck Wien, the merchant President, gave us credit of $100.00. 3. During floor installation in our condo, air conditioner was turned on to create better conditions for the merchant team, but not for the laminate floor because the merchant gave us no recommendations. If such recommendations had existed, they would have to be presented in a written form to us. It was never happened. 4. On August 14. 2013, Mr. K. Levin arrived in our condo, made photos and measured the moisture content at the first floor. He told me and my wife that high moisture on the floor should be the cause of the floor buckling. However, moisture measured on the floors in living and dining rooms was the same, and the laminate floor did not buckle in the dining room. Eventually, Mr. K. Levin told us that he did not know the cause of floor damage. 5. On August 20, 2013, Mr. K. Levin arrived together with foreman Jan in the condo. Jan removed the new moldings between the floor and western and eastern walls and he found that the laminate floor pressed against the walls. Therefore, Jan had to remove the old moldings and that action provided gaps for the laminate floor enlargement, and as a result buckling disappeared. The cause of damage became clear: the merchant team did not provide a proper gap around the laminate floor. Moisture has nothing to do with that. The laminate floor was installed non-professionally in our condo. Mr. K. Levin told Jan that it was necessary to lift up the old molding around the living room for a gap increase, but there was a problem because the old molding along the eastern wall continued above a tile floor in the hall. Regarding the second floor, Mr. K. Levin told us that the merchant will repair a laminate floor there in future?! 6. On August 29, 2013, Jan reinstalled the old moldings at the same elevations (the molding along western wall was replaced with new one because the old molding was broken on August 20, 2013). It means that there are no proper gaps between the laminate floor and old moldings and as the result floor buckling can happen at any time. It is mockery of common sense and us. Mr. K. Levin did not inspect this repair work. 7. The Mr. K. Levin’s letter underlined that 2 years merchant warranty does not mean anything. The merchant can stop its warranty any time as the merchant wants. It is a mockery of common sense and us as customers.
Description of Work: Installation of a laminate floor in five rooms.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$7,300
Response from Marshall Carpet One
Marshall Carpet One has responded to all complaints and concerns in regards to the newly installed laminate floor in a very prompt and timely manner. Customer service and satisfaction is our top priority. On the day this installation was completed, concerns were expressed by the end user and immediately addressed. The owner and sales professional were at the residence within the hour to address the concerns with the installer. Prior to this review, all installation concerns were addressed and professionally completed. Marshall Carpet One always prides itself on exceptional customer service and Installation. As a 3rd generation family owned business, we take pride in our reputation. Please contact ownership if any issues have not been addressed (440-449-4977).
David H.
10/2013
5.0
carpet installation, flooring contractor
+ 0 more
Very good service especially given the fact that all interaction with the vendor was done over the phone (we live out of town).
Description of Work: Sold and installed carpet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Susan B.
08/2013
3.0
flooring contractor
+ -1 more
I got very chilly treatment from the salesman. He seemed annoyed by my questions and was condescending. He certainly didn't act eager to get my business.
Description of Work: I came into the store for some information about a flooring project. I decided not to use their services.
Rating Category
Rating out of 5
professionalism
3.0
Marilyn M.
08/2013
5.0
carpet installation, flooring contractor
+ 0 more
Great...completely satisfied with Marshall Carpets. This is the third time I have ordered carpeting from Marshall Carpets in the past 20 years.
Description of Work: Gary was my salesperson. He showed me the options I could have in the large store that has lots to choose from. I decided on a type and he let me borrow the sample book to check out what color I wanted in my home. He sent guys to measure the room and stairs, set up the order for the carpeting, set up the delivery and installation (around my schedule) and had it delivered and installed on that day. Great company, great service, people and carpeting.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
cary C.
06/2013
5.0
carpet installation, flooring contractor
+ 0 more
Very well, selection is great at the store. They worked with me to remove the carpet one week and install the next so I could do some work on the baseboards. Installers were very professional and worked non-stop. The installation looks great.
Description of Work: removed carpet on stairs and hallway then installed new over the same area
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
JOANNE S.
06/2013
5.0
carpet installation, flooring contractor
+ 0 more
Fine. The installers were very nice. Again, the one problem noticed was fixed in a timely manner.
Description of Work: They removed the old carpet and installed the new carpet. They did it all in one morning. There was one problem later with the carpet and they immediately corrected it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Patricia D.
05/2013
5.0
carpet installation, flooring contractor
+ 0 more
Matt provided much assistance in the selection of a floor covering. We first looked at engineered wood flooring, but decided to go with carpet. Matt first gave us advice and recommendations on wood flooring. He then gave us a range of carpets that would work well with our situation. We were allowed to take large sample pieces of both the wood and the carpet home to help in the selection. There was no deposit required for this service. Matt was very helpful during the entire process. Carpet was installed in less than three weeks from date of purchase. Two men arrived at the scheduled time for installation. They worked quickly and carefully. The work was done flawlessly. We are pleased with the look and feel of the new carpet.
Description of Work: Assisted in the selection of carpet for the family room. Took up old carpet and padding, tying it in small rolled sections to be removed the following week by our local garbage collector. Removed and replaced furniture. Installed padding and carpet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Martha C.
12/2012
5.0
carpet installation, flooring contractor
+ 0 more
The sale staff was friendly and helpful through multiple visits. Even after I was working with one saleswoman, the rest of the staff was proactive in offering help. The carpeting was installed on a day chosen by me, which is important, as I can't get off work easily. The installers treated my home like their own. They were friendly and cleaned up so thoroughly, I couldn't find anything to do after they left.
Description of Work: I purchased carpeting for my living room,dining room and hall. It was installed by Marshall's
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Adele M.
08/2012
5.0
carpet installation, flooring contractor
+ 0 more
Ryan our sales person was so helpful. I had only a vague idea of what I wanted and I was buying carpet and vinyl. Also I was concerned about the carpet padding being a "green" product. Ryan answered all my questions and gave me all information I requested. After many days and samples plus an internet search on the padding used by Marshall Carpet I made my purchase. I told Ryan I was nervous because although I was happy with my selection the finale appearance of the floors depended on good installation. He assured me the Marshall Carpet installers were excellent and they were. The vinyl was installed by a team, "Uncle" John, Shawn and Joe. They worked quietly, cheerfully and patiently (I was often in the way). They had to move my appliances, washer, dryer and toilet.The finished floor is beautiful and perfectly installed. It was a pleasure to have them working in my house for 2 days. The men who installed the carpet, John and Gene were equally considerate. They worked quickly and the finished product is beautiful. Before they left I walked over and over the carpet looking for seams but it looks seamless. Very neat and clean job.
Description of Work: Purchase and installation of;carpet for living room and hall plus closetvinyl for entrance-way, bathroom, laundry room, kitchen-dining area
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,600
JOAN H.
06/2012
5.0
carpet installation, flooring contractor
+ 0 more
The staff were very helpful in the store and the guys who laid the carpet with efficient and did a nice job. No complaints at all.
Description of Work: I purchased the carpet from Marshall Carpet One. They were very helpful in helping find what I needed. Three gentlemen came to install the carpet, one was just learning. The did it very quickly. I had them pull up the old carpet and they tied it up and put it out on the tree lawn for the trash pickup that night. They were very pleasant and neat. They got the job done quickly and well. I would definitely buy from Marshall again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
MARTIN W.
04/2012
5.0
carpet installation, flooring contractor
+ 0 more
Every step went without a hitch. We are satisfied and will use them again.
Description of Work: They carpeted two bedrooms and a master-bedroom suite.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation
FAQ
Marshall Carpet One is currently rated 4.8 overall out of 5.
Sunday: 12:30 AM - 4:30 AM
Monday: 9:00 AM - 8:30 PM
Tuesday: 9:00 AM - 8:30 PM
Wednesday: 9:00 AM - 5:30 PM
Thursday: 9:00 AM - 8:30 PM
Friday: 9:00 AM - 5:30 PM
Saturday: 9:00 AM - 5:30 PM
Marshall Carpet One accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Marshall Carpet One offers free project estimates.
No, Marshall Carpet One does not offer eco-friendly accreditations.
No, Marshall Carpet One does not offer a senior discount.
No, Marshall Carpet One does not offer emergency services.
No, Marshall Carpet One does not offer warranties.
Marshall Carpet One offers the following services: Architects and building design, carpet, ceramic tile, flooring & hardwood flooring.