Maumee Geeks

Description of Work: In starting my own business, I consulted with the owner, Wayne, who recommended custom-building a PC for me. He also said he might be able to get me better pricing (than retail store) on a SurfacePro 3; he would research and get back to me. Both were due within one week. Never heard back from Wayne. | |Stopped in a few days later about SurfacePro pricing, and his asst. said he left for lunch and never returned that day (4:30 p.m.), leaving me with the impression that this was his MO. | |After 3 wks., I called him and said I no longer wanted to do business with him. As a small business owner who sometimes has rather immediate needs if a computer crashes, etc., these initial contacts with Wayne made me believe he wasn't reliable or prompt to respond. | |To his credit, once he learned I was upset he did call to apologize and refunded my money for the custom-built PC, which he said was, in fact, completed. However, he totally threw his asst. under the bus and blamed the total lack of follow-up on her! In such a small/2-person shop, though, he should've known he was long overdue in getting the PC to me.

Description of Work: Supplied new computers, replaced hard drives, manages all our company computer systems, supplied Geek Guard. All costs are ongoing as we won't go elsewhere. I met Wayne in BNI four years ago and he quickly replaced our previous service provider.