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Hawaiian Pools Inc

Pool and Spa Service, Pool Sales Construction and Installation

About us

We are a residential and commercial custom pool builder. We also perform renovations and have a full service department.

Business highlights

43 years of trusted experience

Services we offer

Pool, Spa Construction, Services

Services we don't offer

Above Ground Pools

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.17 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
43%
4
0%
3
14%
2
14%
1
29%


Rating CategoryRating out of 5
quality
3.0
value
3.1
professionalism
2.9
responsiveness
3.3
punctuality
3.3
Showing 1-7 of 7 reviews

Craig G.
10/2015
5.0
pool cleaners, swimming pools
  + 0 more
We have had a great install and with any calls that have been made after the install. Mike and Brenda have been very attentive to our needs and questions. I would recommend them to others. Brenda created the design for the pool area and we loved it. If you were to look at the design and then look at the finish product you would be amazed how right on it is.
Description of Work: We had a pool installed in 2013. And since then they have opened and closed the pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Norman S.
09/2015
5.0
swimming pools
  + -1 more
I had no complaints or issues during the construction of the pool. They do regular service on the pool and have done so since it was installed. They were fantastic in replacing some equipment that was covered under the manufacturer's warranty and they replaced the faulty equipment quickly and without charge. Their cleaning service employees are some of the most knowledgeable and friendly service providers that I've used.
Description of Work: They installed a new in-ground vinyl-style pool.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39,000

Jeff M.
08/2013
5.0
swimming pools
  + -1 more
It went really smooth. There was excellent planning and project management. Mother nature didn't always cooperate but I never felt like we were penalized for unforeseen weather delays. If there was some sort of delay we knew in advance and they always showed up as scheduled. Brenda did an excellent job of taking our thoughts to a 3D rendering. Then from there the installation team made it a reality.
Description of Work: After contacting several companies, we contracted Mike and his team to build a new pool for us. We just completed building our home, so we wanted the process to go smooth. Throughout the process they kept in constant communication, and addressed potential issues before they happened. Unfortunately we decided on the pool after our grass was planted, but it was pretty painless. They worked with both the landscaper and irrigation guy to reroute plumbing and replant grass. We could not be happier with both our new pool and experience. We would rate them 10 of 10!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50,000

RONALD P.
05/2013
3.0
pool cleaners
  + -1 more
Never finished..... That what happens when you pay up front... May 21 Company contacted me about my review. I had my insurance company fax them the paper work from this job. I've talk to Brenda about this a couple time. I truely believe they want to help.
Description of Work: Pool liner replacement plus new coping, Got the liner done. They never fished the coping around the pool.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0

$4,000

Response from Hawaiian Pools Inc
We are sorry to hear this. However, we have no record of this name or address as a customer and our Quick books records go well beyond 2008. We cross referenced paper files and work and material orders as well. We continue to do research and are perplexed as to why this complaint is being lodged 5 years after the work was completed. When installing vinyl liner replacements, our company policy has always been to take 50% of the job amount as deposit to order a liner and then 50% upon completion of the entire job.

James B.
01/2012
1.0
pool cleaners
  + -1 more
Hawaiian Pools was engaged to install an gunite pool in my yard. I knew I was paying more than average but I wanted gunite. The promises they made to build it in a few short weeks with no hassles was not even close to accurate. I had to check the work they performed every day and point out issues that they missed...and this was my first pool experience. After the pool was completed, we had trouble with the plaster from day one. The owner of the company promised to fix it over and over again. This went on for 3 year at which time I had to hire another company to fix the plaster as it was deteriorating rapidly. I then got an attorney to recoup my cost. Hawaiian Pools refused to pay and after 3 years of depositions and attorney fees we went to jury trial. The jury unanimously found in our favor and awarded us our damages which didn't even cover our attorney fees. This was the worst experience of my life with a contractor and I feel sorry for someone that couldn't afford an attorney to pursue this. This company is now doing business under the name HP Pools so be aware.
Description of Work: building an in ground gunite swimming pool

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$35,000

Response from Hawaiian Pools Inc
In response to this complaint, we would like to express that this was a most undesirable outcome for all involved. It is our goal to achieve 100% customer satisfaction. This particular project was completed in 2004 and unfortunately this customer was not satisfied. Hawaiian Pools has been in business for over 25 years and we continue to grow as a company everyday. Again, our number one goal is always to achieve 100% customer satisfaction. Our company responds to customer issues with the attitude that we will work to resolve these issues to the customer's desired outcome. We have many happy customers who will provide references for our work and our integrity. Please call us with any questions.

PAMELA R.
09/2008
1.0
pool cleaners
  + -1 more
THE CREW FINALLY SHOWED UP THE END OF JULY. THE "POWER WASH" WAS A HOSE WITH A SMALL NOZZLE. THE PAINT JOB WAS THE WORST JOB IN THE WORLD. WE HAD GIGANTIC DRIPS ALL DOWN THE SIDES OF THE POOL. BIG GLOPS OF PAINT ALL OVER THE TILE, AND SOME PLACES YOU COULD SEE WHERE THEY DID NOT COVER. THE STAIRS LEADING DOWN INTO THE WATER WAS ALL RIPPLY. WHEN I FINALLY GOT AHOLD OF THE FOREMAN, NATE, ALL HE SAID WAS "OH I SEE THAT." IN ALL OF THE MESS, HE SURE DID CALL WHEN HE NEEDED MORE MONEY, HE WAS SUCH A CON MAN, HE PROMISED US ALL WOULD BE RIGHT SO WE TRUSTED IN THE PROFESSIONALISM OF THIS COMPANY AND WAS TOTALLY DISGUSTED WITH THE OUTCOME. WHEN THEY EVENTUALLY WOULD SHOW UP THEY WOULD FORGET THE RIGHT TOOLS FOR THE JOB, SO THERE WERE MANY DAYS THE WORK WOULD NOT BE DONE. THE ONLY THING THAT THEY DID HALF WAY DECENT WAS THE TILES BUT EVEN THEN WHEN THEY PULLED OFF THE PAINTERS TAPE {WHICH, BY THE WAY, THEY LEFT ON THE TILE FOR 2 WEEKS} THERE WAS A WIDE GAP WHICH WAS SO TACKY LOOKING. I CALLED WHEN NATE CAME OUT TO SEE I ASKED IF THEY COULD LEAVE EXTRA PAINT SO WE COULD DO TOUCH UPS, HE TOLD ME WE COULD BUY THE PAINT WE ALREADY PURCHASED. I BLEW MY TOP, AND I TOLD HIM THAT THIS COMPANY SHOULDN'T BE IN BUSINESS. I HAVE A BUSINESS OF MY OWN. I TOLD HIM THAT MY MOTTO IS YOU CAN SAY ALL THE GOOD THINGS ABOUT A BUSINESS BUT ONE BAD THING YOU WILL ALWAYS REMEMBER. DIDN'T FAZE HIM IN THE LEAST. WE FINALLY GOT OUR BALANCE OF OUR BILL IN THE MAIL. MY HUSBAND SENT THE CHECK BUT NOT THE TOTAL BALANCE. AS OF THIS DATE, THERE WAS NO DOCUMENTED PRESSURE TEST, THEY DID NOT CLEAN UP THE DRIPS ON THE TILE, AND WE DID NOT GET THE EXTRA TILES WE WERE PROMISED, PLUS THEY DID NOT CHECK THE CHEMICALS FOR US LIKE THEY SAID THEY WERE GOING TO DO, AND, OH YES, THE ALL IMPORTANT EXTRA PAINT, AFTER I GOT MAD THEY CAME OUT AND TOUCHED UP THE GAP BY THE TILES, BUT DID NOT TELL US THEY WERE THERE AND DID NOT TELL US WHEN THEY LEFT BUT THE CAN OF PAINT WAS ON OUR PORCH WHEN I CAME HOME THAT DAY. THIS COMPANY IS A JOKE. THEY ARE IN IT FOR THE MONEY AND NOT THE QUALITY OF WORKMANSHIP. I GUESS I SHOULD HAVE CONTACTED A BUSINESS RATING SERVICE BEFORE ALL OF THIS OR ANGIE'S LIST. PLEASE FOR ALL OF YOU CONSUMERS OUT THERE, DO NOT, I REPEAT, DO NOT HAVE HAWAIIAN POOLS DO ANY WORK FOR YOU OR YOU WILL BE DOING JUST WHAT I AM RIGHT NOW. AFTER ALL IS SAID AND DONE WE PROBABLY COULD HAVE HAD A NEW POOL BUILT FOR WHAT THEY CHARGED US. ALL I CAN SAY IS WORD OF MOUTH FOR A BUSINESS IS SO IMPORTANT. TOO BAD HAWAIIAN POOLS WILL NOT HAVE ANY GOOD WORDS SAID ABOUT THEM.
Description of Work: I CALLED THIS COMPANY IN OCTOBER OF LAST YEAR TO HAVE AN ESTIMATE ON OUR POOL. ITS A GUNITE POOL ,THERE ARE NOT MANY COMPANIES IN THIS AREA THAT DO THIS WORK SO WE DECIDED TO GO WITH HAWAIIAN POOLS .THEY GAVE MY HUSBAND AN ESTIMATE THAT WE ACCEPTED. THEIR FOREMAN SAID THAT THEY DO WORK STARTING IN APRIL AND THEY PUT US DOWN FOR SOMETIME IN JULY ,NEEDLESS TO SAY THAT PUTS OUR POOL TIME IN JEOPARDY ,BUT WE FIGURED IF THEY COME WHEN THEY SAID THEY WOULD WE WOULD HAVE IT DONE AT THE END OF JULY .BOY WERE WE WRONG,JULY 10TH I STARTED CALLING TO TRY AND FIND OUT WHEN THEY WERE TO BEGIN WORK, I MUST HAVE CALLED 6 OR 7 TIMES. THE POLITE YOUNG GIRL ON THE OTHER END SAID "I'M SORRY BUT REAL SOON." WHAT THEY WERE GOING TO DO WAS POWER WASH THE INSIDE AND REPAINT WITH THE PROPER PAINT. PUT TILE AROUND AND PRESSURE TEST TO SEE IF WE HAD ANY LEAKS. THEY TOLD ME I NEEDED TO PICK OUT A COLOR OF PAINT, SO I WAS TOLD THEY WOULD GIVE ME THE ONLINE COMPANY TO EMAIL, AND I COULD THEN EMAIL HAWAIIAN POOLS TO GIVE THE INFO TO THEM. I DID THIS AT THE BEGINNING OF JULY THEN WAS TOLD IN AUGUST THAT NO PAINT WAS ORDERED YET. NO CALLS, NO EMAILS, NO SERVICE.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$10,000

Response from Hawaiian Pools Inc
Our service team is focused on 100% customer satisfaction. There is no excuse for a customer to have had this kind of experience. We have certified, trained technicians and now employ a manager who communicates with our customers throughout the process of our work. We also perform follow up surveys in order to ensure that we've done our job well. Our goal is to be second to none in the pool service industry!

Paul F.
07/2008
2.0
pool cleaners
  + -1 more
I am writing a letter, pictures included to the BBB and the company. I find the complete lack of customer service appalling. I called the company and spoke with the girl answering the line, she said she was sorry, she would look into my concerns.....nada! Nothing, no call back, no follow up, no response, nada!!!! Stay away from this company!! Run as fast as you can!!
Description of Work: Requested assistance in opening a pool. I was looking for opening services, cleaning etc.. I had already taken the pool cover off the pool, opened the jets, turned on the power. They came, they opened the filter, garden hosed the filters, BTW the filters were rotten and had to be changed, they dumped 12 bottles of liquid chlorine at $63 and 3 bottles of Algae Terminator at $109.20 in the BLACK water in the pool and left! I have been charged $225.00 for 1.5 hours of work by 2 technicians to wash the filter, brush the pool walls and floor! You couldn't see the walls and the floor! They are black!!! I have spent the last week shocking and adding FLOC and Algicide and vacuuming the pool just to get the pool clean enough to see the walls and bottom! The pool cover is spread out on the lawn, I asked that they wash it and pack it in the cover bag I have, I asked for them to call me that day with a quote to replace the pool filter system, nothing! No follow up call, no call about up selling me a filter, nothing but a bill for $409.00 for an hours on site activity. I went out during the weekend, bought a new sand filter from Leslie's pool and supply, installed it myself, added chemicals, bought tools to clean the pool. They came with no tools, just chemicals. This is pool service???? Poor, poor customer service...

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$409

Response from Hawaiian Pools Inc
We sincerely regret that this customer had such a negative experience with our company. Our goal is 100% satisfaction and this obviously was not a desired outcome. We have since put in place checklists so that even in the busiest part of the season, no stone is left unturned. We also perform follow up surveys or phone calls to ensure that our customers are happy with our work. Please feel free to call us with any questions.


    Contact information

    825 Ford St, Maumee, OH 43537

    www.hawaiianpoolbuilders.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Pool Sales Construction and Installation

    FAQ

    Hawaiian Pools Inc is currently rated 3.1 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:30 PM

    Tuesday: 8:00 AM - 4:30 PM

    Wednesday: 8:00 AM - 4:30 PM

    Thursday: 8:00 AM - 4:30 PM

    Friday: 8:00 AM - 4:30 PM

    Saturday: Closed

    Hawaiian Pools Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, Hawaiian Pools Inc offers free project estimates.
    Yes, Hawaiian Pools Inc offers eco-friendly accreditations.
    No, Hawaiian Pools Inc does not offer a senior discount.
    No, Hawaiian Pools Inc does not offer emergency services.
    No, Hawaiian Pools Inc does not offer warranties.
    Hawaiian Pools Inc offers the following services: Pool, Spa Construction, Services
    Above Ground Pools

    Contact information

    825 Ford St, Maumee, OH 43537

    www.hawaiianpoolbuilders.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:30 PM
    Tuesday:
    8:00 AM - 4:30 PM
    Wednesday:
    8:00 AM - 4:30 PM
    Thursday:
    8:00 AM - 4:30 PM
    Friday:
    8:00 AM - 4:30 PM
    Saturday:
    Closed