Harms Carpet One Floor & Home

They were excellent. I will recommend them to my family and friend.

Great experience. Refinished our wood floors. The crew performing the work were perfectionists and showed up on time every day. Their equipment created very little dust and we couldn't be happier. Our wood floors look brand new again. Will be recommending this company to our friends.

They did an excellent job. They were in and out in no time and not to mention very punctual! The installers were very professional and nice and did a good job. I had an option of just calling the showroom after the work was done to pay with credit card or pay the installers with a check. They couldn't have been nicer!

They were great over the phone. The took great detail and gave me an accurate estimate. When they arrived, they had all the equipment necessary and used a carpet remnant to create a new threshold. It was installed quickly and you couldn't even tell the repair was there. I would highly recommend Harms for any carpet repairs.

They installed the wrong species of wood. When the estimator came out I told him the rest of the hardwood floors in this house were ash. Of course we wanted the same, but he took a sample of wood and informed us our floors were red oak. So that was what was installed. The finishers could not come close to matching the existing floors (with the stain) because, of course, they were not red oak. The owner was told of the mistake and quickly called to apologize and tell us the floor would be torn out and replaced, which it was. But our home was in chaos for weeks and weeks. We are satisfied with the final product, but I would not go through that again!

Overall, very pleased. There was some accidental water damage in the process, but the tile installer handled the situation professionally and promptly.

Jake Harms was very helpful in getting our job scheduled and completed before the holidays. He moved some jobs around to fit us in. Everyone was very helpful and courteous to my wife and myself,from Ray who came to estimate the cost,to Clint and his helper,I did not get his name,they were very prompt and professional. We are having Harms install carpet upstairs in the future. We would definitely use Harms for our flooring needs in the future.

Installation was great. Couldn't have been done better. Crew was extremely professional, courteous and pleasant to work with. Job was done efficiently and clean up was performed when completed. We we definitely be back to this provider when we do the upstairs in the future.

They managed expectations well... the prep work needed, when and where the materials would be unloaded, and most importantly, the clean-up.

The salesman at the store wasn't interested in helping me select flooring, but directed me to where I could find samples. I selected a couple of samples and I was told to take them home and look at them and that I would get a call on Monday (I visited the store on a Saturday) and someone would come out and measure and give me an estimate. I never received and call and had to call them back to arrange a time. The man did come out and measure, but then I didn't receive an estimate. About a week after the new floor was installed by another company, I got the estimate from Harms in the mail. I just didn't feel like they cared if they got the job.

We bought tile for our family room however the slab floor was not even, so carpeting had to be ordered. Harms Carpeting handled the return of the tile and supplies with no restocking fee, and kept in touch until the carpeting was installed. It was out of stock but finally arrived and we were put on the top of the list for installation. All in all, a good experience with Rick, John and Harms Carpeting.

They found that it was harder than expected, but they stuck with it and I am so happy with the results. They also were willing to advise me on an issue with another floor in the house. I was very pleased.

The entire job went very well. Their prices were competitive. The installers were professional & removed all old carpeting & pads. We were very satisfied.

They came here in a timely fashion and they did it fairly quickly. It looks good.

When the salesperson came out to give me a quote I told him that I had some uneven spots and asked him to check those and if they would be a problem to add any cost to fix those spots in the quote, even if I had to pay to have the whole floor leveled. He said it shouldn't be a problem but that he wanted to send the installer out to check. Installer came out and reported back that it wouldn't be a problem with the floor I had chosen. Well, it's a problem! I love to look at my floor but I absolutely hate stepping anywhere on it. It creaks and cracks and squeaks everywhere! I was told that I had a lifetime warranty on installation and I've had someone out twice to check on the floor. The first time they pulled up the floor and just added more padding underneath to try to even it out. The second time someone came out I was basically told that there was nothing they would do because the problem wasn't "bad enough". I've had a lot of trouble trying to get in touch with Harms. In fact I sent them an email a week ago and have received no response. Honestly I waited this long to write a review because I was hoping that Harms and I could come to some type of understanding but apparently that's not going to happen. I've already told everyone I know both personally and professionally not to use Harms. Angie's list is my next step.

Ceramic installation was not as intimidating as anticipated. Carpet installer was professional and friendly.

.Found the tile we liked on Sat. Made arrangements for contact for an estimate on Monday. No contact.. Called the store and was told will call right back for arrangements.They then called late Weds for appt. We went to Toledo Tile-on Tuesday.---Floor was installed today. Will not go into Harms again.

Salesman was knowledgeable and patient. We took our time looking at numerous alternatives and taking many samples home. Installers showed up on time and finished in time stated. Final job was excellent. Installers were courteous and friendly.

Ric Albrecht stays on the ball. His coordination efforts are great. He treats each customer as he would want to be treated. If you go to Harms, not only with Ric, but with the others, you will find a friend in each of the people there. Quality is top notch!

Every thing went well ! Courteous, efficient , and professionally done. Also did the job on short notice.

Tom did the install which took about 3 days. He was great! Very professional and friendly. He was meticulous in his work and cleanup. Beautiful result!

They were really nice. They are pretty good. They were very helpful finding the carpet that I wanted. They did over and above what some people would do trying to help me find things and help to find someplace to have it re-vase for the current carpet that I would want so they were very helpful with that. They were very accommodating where we gonna put the carpet in and the carpet it looks nice when they were done. I think it’s a family owned business. They have been in the business quite a while and it was very good. Price was good.

When I spoke to the sales rep on the phone, he told me they would come out, sand the floors and place three stain samples they thought would work and allow me to choose one of them. I had a very specific request that they use an oil based finish on my floors. He tried to sell me on all the benefits of water base (less smell, faster dry times...things that would benefit the person doing the work more so than me) over oil and in the end, I told him I like the nice amber you get with oil and I definitely wanted a semi gloss finish because I liked shine on the floors. They subcontract out to a different company for this work. The guy who did the work explained the arrangement to me. The guys were very polite and explained how the relationship with Harms works for them. One thing caught my attention...he said, "we do it right the first time, because if I have to come out here and fix something in your house, it comes out of my pocket." At any rate, the sanding was good...no dust. The next day, when the guy showed up with the stain, he had one color. He said, "I'm 100 percent sure this is the right color for the floors. I've been doing this a long time and I know what a floor needs. I said "they told me you would provide three samples of color" and he said, "well, all I have is this" - so, I suppose it's my fault that I didn't stop the guy and direct him to get me three samples...but I'm not very confrontational, and they said they have a money back guarantee...they'll make it right! So, he put his single application of stain on the floor and it was a dull brown and I wanted something with a bit more warm tone in it. the finish was flat. I told them I wanted shine and they said it would take a couple weeks to get anything else and this would dry with shine. Guess what? it was flat, and I didn't like it. Then they sanded down another floor in the house and put a clear coat of water based finish on the floor. I was shocked...it totally took the shine out of the floor and it dried with a dull, almost opaque finish. I gave the floors a week to cure and see if I could learn to like them. I didn't. During that week, I found some large pieces of debris that were coated into the floor so I called the store to see if they could have someone out and repair them. While I was on hold, their recorded sales pitch reminded me that if I was not 100% satisfied with the work they would send someone back out and make it right! So I spoke to someone on the phone and explained my story. They said YES, someone will call you to discuss this and we'll take care of it. Relief! Days passed. no call. I called again. Same end...someone will call you - he's not here now, but he'll call. OK. Days passed. No call. Again, I called. I got to speak to the sales rep this time. He assured me that the contractor would be in touch to schedule the time for them to come and do the work. No call. I called again. Same promise. I called two more times, and told them I was considering filing a dispute with the credit card company and they did call back and explained how busy they were and said YES YES YES, they will call you to schedule but Harms can't schedule it because it's through a subcontractor. You know, we both have full time jobs and lives and at some point, we just decided it wasn't worth it to pursue them any longer and we gave up. And you know, unsurprisingly, I never did get that call they promised to schedule my floor rework from the floor contractor. I still don't like the floors, but you know, they're floors...so it's not the end of the world...BUT, we spent a lot of money, we didn't get what we wanted, and I would never use them again, nor would I recommend them to anyone. They don't stand behind their work.

Went great. One tile I did not like and it was replace. Carpet looks great.they help me to move furniture back in.

I did an extensive internet search.We then went to Harms with our needs. They responded with full information and estimates as well as larger samples of the carpet colors we were intrested in.