Window Makeover- Cincinnati

A few weeks after initial measurements were taken and replacement double-panes were made, the installation went very smoothly. The interior cross bars (lattice?) of the new panes were very close in color to the originals. The crew worked very quietly, and kept both the inside and outside work areas very clean; the installation created no dust, and only two pieces of very small debris were left behind. This was certainly not like having windows installed. The pictures I've added show the before and after of one repaired window pane. It is representative of all five panes. I felt the repair option was better for me than to face a total replacement of three effected windows. Mine are NuSash windows, and that company is no longer in business. I wanted to retain the look of those installed windows (1979) rather than have to replace 17 windows. Window Makeover did an excellent job for me, offering a high quality repair solution versus total window replacement.

Window Make Over set up an appointment for measuring and marking the leaking panes. They notified me of approximately when the new panes would be ready for installing. A check for half of the estimate was required. First appointment for installing panes didn't work out for them (running late) and we rescheluded. No problem on second appointment date/time.

This was one of the best experiences I have had in the carpentry field. I had a large palladian window that had a rotted out sill. The estimates I got to replace it were in the $4000-6000 range so I looked into other options. I called Window Makeover and they were very responsive right from the start. Jake was honest and reliable and answered all my concerns when he came out. While he was here, I asked if they could also install a large 3-panel door that I was having alot of trouble getting installed because it was so heavy and needed to come up a flight of back steps. He considered the job carefully and said they could do it. Jake told me from the outset it would take about 8 weeks before the installs would happen, and everything happened exactly as he said it would. All along the way, everyone I dealt with was courteous, honest, and professional. The actual installs went well and that is saying alot, because these were two very difficult jobs. They sent two crews due to the manpower needed. The crew from Indiana was headed up by a very resourceful carpenter, Pedro, who was great at solving problems. All four men, including Ivan, Brian and Eddie were as nice and professional as can be and I had alot of confidence that they could handle these jobs. The large window was a daunting task because of how heavy it was but they got it in with no hitches. They replaced all the old wood around it with composite that won't rot (thankfully!). The door install was equally difficult, but they hauled it up the back steps with little complaint. There was some rot under the old door and they went to work to pull out the old wood and replace that also with composite, and they did not bat an eyelash or charge me extra. These guys worked hard all day with only a very short break to eat lunch in their trucks. And even though it clearly took longer than anticipated and two of them had to drive back to Indiana, I did not get the sense at any point that they were rushing through a problem just to get it done. They constantly cleaned up after themselves and left my place spotless. I predict that this is a company that is going places because they offer a unique service that can save customers thousands of dollars (it did for me) in a market of overpriced windows.

Several of the windows they completed were acceptable. Others were mis-installed leaving gaps allowing moisture, rain, cold air inside. Quality control/ review non-existent. We've tried to contact them for 8+ months with 5 phone calls and not 1 call has been returned. They simply don't care about correcting the problem. The window is worse than before they did the work and now we have moisture damage and mold.

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Estimate was prompt and professional Long wait between acceptance of estimate and work (longer than 8 weeks) Once ready, work was completed timely and in good fashion

I found them through Angie's List. It required a set of follow-up calls which I was not sure why. I just felt the sales guy handed it off to the foreman or something like that. The foreman came out and looked at it and I didn't hear anything. I waited for probably about 3 weeks. I called them back and they got on it. I don't know if there was a disconnect there or just the natural way the business works. They finally made a great job. Once we got the project moving, they coordinated it with me and all other stuff.

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It was okay. I paid them in due and the service was not complete until several months later. The person who took the order and the money on behalf of the company withheld information with him. It wasn't entirely the fault of the company. Once they realized the problem they were very responsive and the work was pretty good.

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We were given an estimate June 16th and paid half that day by credit card. Several weeks later, the person to taking the measurements came to the house and told us the price we had been quoted was wrong and that it would be higher. We contacted the salesperson who gave us the estimate and after several attempts, finally heard from him that yes, the price would be higher. We contacted the headquarters in Indiana, who referred us to the owner in Cincinnati. After two attempts and messages, he returned the call and said that we had a choice: pay the higher price or have the money we paid refunded. After some discussion about contracts, and no agreement on the owner's part to uphold the signed contract we had, we opted for the refund. In August, we still had not seen a refund on our credit card statement. After another call to the company around August 22, we were told we would receive a letter about a refund. As of today, August 27, we have not had any letter nor have we seen a refund of the amount paid in June.

I contacted Window Makeover in May. I paid 1/2 of my window repair up front and was told it would be done in 3 wks by the salesman. May 29th was the date of my payment. My window were finsihed on 7/25/2014. I had to contact the saleman many times to find out what was happening with my order. It took about 8 weeks to complete the job anf that is only because I hounded them to get it done and then they did it piece meal over many days. I even emailed the sales manager and called him and he never responded at all. On completion on 7/25/2014 them wanted their mony for the balance. I was mailed emailed an invoive stated the money was due NET 30days but they backdated the invoice to 5/29/2014 so it would be due now. Very poor business ethics. They string you out and make you wait and then want their money ASAP.

It was a very good experience, they were very pleasant, I'd use them again, I recommend them. The work quality was very good, they explained everything, I guess I'd give them an A, I think that was an average price we haven't had leak so far.

Great job and a money saver. Neighbors came by while they were onsite and they found more customers :). We are happy with the repairs!

They replaced a large window in the front of my house that was actually three separate window. The window had a half moon section above the three that were replaced. Since he could make the window for me, they were able to save the half moon window saving me approximately $4,000.

The two man team arrived as scheduled performed the repairs as quoted, cleaned up the job site and left as scheduled.

We bought a foreclosure that had not been maintained. MANY windows were rotted of all different sizes. The window company no longer existed. My general contractor brought in his window "expert" who claimed my only choice was to buy new windows, at a cost of over $9000. I argued that only the actual wood around the glass was rotted--maybe 10% of the whole window unit--everything else was fine. Couldn't we somehow just make a new frame for the glass? (I had casement windows and picture windows that didn't open. According to my expert--NO. I am big on re-using/repurposing and I couldn't imagine that these windows couldn't be fixed, so I called a finish carpenter. He could do it, but we so backed up that he couldn't even look at them for months. I called the only other finish carpenter I could find who supposedly did such work and couldn't get him to return my calls. Somehow, I don't remember how, I came across Window Makeover. The salesman came out, said yes of course they could just replace the sash with new, custom made window sashes. I just KNEW someone could... :) The work was done on time, the replacement was flawless, and when I had a couple of follow-up questions about a window sticking, the installers came RIGHT back out promptly and adjusted the window. Then I had them back out to look at another window. Turns out that window just needed some adjustment and a new crank-open assembly part. I said, "Okay, hopefully I can find that at Home Depot." The guy--I wish I could remember who so I could give him credit! Terry maybe? Trent?--told me no, he had one and he'd bring it back for me. He made ANOTHER trip to my house to give me this part for free AND he installed it for me!! Try to find THAT in a contractor these days! I can't say enough about these guys. They saved me $6000, helped me re-use what I already had, and gave me some of the best customer service I've ever received from a contractor!

The job was completed in two days. Work was done by two installers who were very professional and appeared to be experts at what they were doing. They were careful and cleaned as they went even cleaning new windows. I was impressed from estimate to finished job. These folks are very good and filled a need we have. We have many Windsor windows which are no longer made. Replacing with another brand would result in a different appearance meaning the need to replace all windows not just ones with rot. This would have meant mega dollars as we have a lot of glass. Window Makeover offered a perfect alternative. They makes sashes to fit in existing frames; so, could selectively replace damaged windows and parts. I highly recommend them and will definitely use them if needed in the future.

The Window Makeover folks were fantastic. The came out and gave us an estimate (which was WAY LESS EXPENSIVE than everyone else). They came back in a couple weeks, changed out the glass, and installed new trim. I was not at home when the actual work happened (but my wife was at home). She praised their professionalism and quality. We would definitely recommend Window Makeover to anyone needing this type of service.

Salesman was on time, listened to my reqirements and did a through inspection of all windows. His recommendation to repair 5 of 19 windows was the same as my own inspection deemed necessary. No additional material and labor were required beyond what he quoted. The installation team notified us the Friday before that then needed to finish a previous job and would arrive late on the Monday scheduled, but would complete the work that day. A crew of 3 repaired 5 windows in approximately 4 hours. They took care to ensure that the security alarm sensors remained operational with the new sills and sashes. They did miss one issue with a trim stop piece, which I noticed while preparing to paint. They promptly responded to and resolved the issue, apologizing for the inconvenience and their oversight. I recommend this to those like us who had a few problem areas of otherwise functional windows. I still have several wood windows to paint and maintain, but the Window Makeover saved me replacing 14 good windows. With proper maintanance those other windows should last at least another 5 years. The replacement sash seems much heavier than the original and is an excellent replica and fits well into the pressure seal track. One of my neighbors has hired Window Makeover for similar repairs on several of his windows.

Travis and Patrick arrived on time, were very pleasant and explained what they were doing, answered all my questions and conducted themselves in a very professional manner. Travis had good ideas and they both worked hard to finish the job on time. They cleaned up and respected my property.

Arrived exactly on time and began work immediately. Very professional and really knew their craft. Had all the tools necessary. very professional set up, only needed 110V electric. Job only took 3.5 hours, cleaned up nicely. You do have to prep and paint the windows afterwards as they are only primed.