Two Men and A Truck

TLDR: Movers stalled so they did not have to take on a second job for the day, took 40 minutes on the 17-minute compute to new home, and dropped f bombs and used the N word in my home frequently. I have used Two Men and a Truck twice before and were amazed at the quickness and quality of the guys who came out. However, this time it seemed like I hired 2 of my friends and paid them in pizza. To prepare for the move, I had every single box in the front living room, as well as most furniture there as well. The only things that were not, were items to large for me to carry myself. I also helped with the move and moved 40 of the 52 boxes that we had to the truck. The job should have taken 3 hours maximum, and it took 6. These guys were the most lazy, inconsiderate people I’ve ever had in my home. The were constantly cursing, dropping F bombs, using the N world frequently, and playing loud rap music. I watched as one of the guys lit up a cigarette and talked on the phone for 15 minutes and lit up a second cigarette by the time the phone call was over. This was one of his many phone calls that he made during the job. My blood is boiling at the fact that I’m paying $185/hr for this guy to talk on the phone and smoke. Each time the guys would get to the truck, they would take about 5 minutes before coming back to the house again to get something else. I understand they need to organize the truck to make it all fit, but it was an obnoxious amount of time between trips to the house each and every time. Sometimes I would not see any of them for 10 minutes at a time. My neighbor even noticed what was going on and texted me, letting me know they weren’t doing very much. When I realized that they were stalling, I asked one of the guys if they did more than one job in a day, or if this was the only one. He told me “Usually one, if we get done too early, then we have to take someone else’s job.” It all made sense to me after that. They wanted to make sure that they would not have to go to another job, so they took advantage of the fact of how prepared I was, and that I was helping with a ton of the move. They took about 30 minutes to take my bed frame apart, 1 doing the work, with the other 2 watching. (1 was in training, who was honestly the best one). Cussing of course while taking the bedframe apart, saying things like, “**** this Ikea ********”. On the way to the new house, it was a 17-minute commute. They arrived at the new house 40 minutes later and stated that they stopped to get a drink. I was charged for this entire time. After they finished the job and left, I immediately called customer service about my experience and they told me I would either receive a phone call that night, or the next day from the local store’s manager. It has been two days and I have not heard anything. I feel absolutely scammed and will never use this company again. I have photos and videos to provide for anyone in the company that reaches out.

I was so pleased with Two Men and a Truck Mason, Ohio. The service via phone was excellent. The office staff were responsive, helpful and clear. The movers were professional, helpful and supportive. I was well prepared but still pretty stressed and they made me feel very comfortable. They made each stage of the move seem easy!

We moved 1.5 miles from a 4 bedroom house to another 4 bedroom house and had several items broken and damaged in the process. One of the movers damaged our banister at our old house by completely knocking the post off the base. We were closing on the house 2 days later so had to have someone come out and fix it immediately. The manager was supposed to come over at the end of the move to ***** the damage and never showed. Also during the move, a desk leg and son's trains table legs were broken off. The movers also scratched the floor in the laundry room in the new house while putting in the washer. My husband also witnessed one of the movers drop our grill and now the shelf won't stay up. We have also since discovered that a bike is broken. We have been calling Two Men and a Truck and have received one phone call back from the manager, Ricky. We tried to call him back several times and have yet to hear from him again.

Last minute call and got it done when I wanted. Very professional. Made a difficult experience fun and easy.

They were prompt, took care in wrapping furniture so it would travel well. Very professional. Did a great job and would recommend.

After a horrible experience with the Tylersville franchise (7747 Tylersville Road West Chester, OH), we switched to the Mason Two Men and a Truck location. Please note - this is a different franchise. The quote was accurate - which was one of the biggest issues that we had with the Tylersville location. The front office was very friendly, and were sympathetic with what we had to go through with the Tylersville franchise. The movers were prompt, polite, and hard working. They did an excellent job and were respectful of our belongings. All in all, a very pleasant move - would hire again.

OUTSTANDING JOB. Movers (team of JAMES, GEOFF) showed up on time and were very courteous. Reviewed move with us by doing walk through of the house and what was to be moved. Got right to work and took no breaks during the time. Did a good job of packing our furnishings as nothing was scratched or broken. Delivered furnishings to new location and put in locations within the house marked. Moved large sofa bed to basement going down a "challenging" staircase with no problems or scratches on the wall. After move completed, reviewed the move with us, noting time started, time ended, total cost. Actually completed move in less time than quoted. Took forms with our personal information and sealed in envelope, and signed that we had watched them seal the envelope to protect our personal information. Overall, we were move than satisfied with their services. I would readily recommend this company again to others.

Four years ago I hired Two Men and a Truck to move me out of my parents' house and into a third story condo (no elevator). The move was in the middle of an excessively hot August. The two men who came were professional and motivated. They worked their butts off to get my things wrapped and loaded at my parents' house and unwrapped and set up on the condo. I was so impressed with their work ethic, especially in the heat, that I was running home to get them water or anything else they would need. The whole move took four hours and there was no question in my mind I would be using Two Men and a Truck again because of the fine service I received. Four years later, I hired Two Men and a Truck to move me out of the condo and back into my parents' house while I built a home of my own. This time was a whole different story. The two men called promptly and arrived on time. However, they sat in the parking lot of the condo smoking cigarettes for the first fifteen minutes, not knowing that I could watch them from my condo's balcony. I actually had to walk out to the balcony and cough to get their attention. When they came up, it took over 30 minutes to "go over paperwork" I had already received and reviewed online. When the furniture moving actually got started, there wasn't a single item of furniture they didn't bang against a wall or the door of the condo. I know three flights of stairs is a lot to haul heavy pieces of furniture, but they averaged 10 minutes per item, which seemed excessive to me, especially considering my prior experience with the company. They also tracked mud everywhere into my parents' house, even though tarps were laid out all over the carpet. When all was said and done, I was charged $550, even though the head "man" said he had taken a half hour of time off (meaning another $50) because they had "got lost" when looking for my condo, i.e., were caught having a smoke break on my dime. Perhaps this company is luck of the draw, and your service depends entirely on the team of "two men" you get for your move that day, but I wouldn't take the chance again. When I move out of my parents' home and into my new house in a few months, I'll be looking for movers elsewhere.

They were there on time and were reasonably well behaved, but this was a very large job and I don't think they were particularly careful. None of the electronic devices were packed with their cords. And the cords were not put in a box marked cords. They were just put in random unmarked boxes. Also none of the countertop kitchen appliances were packed as units or marked. In other words I have found the bases of the Vitamix, blender and food processor but not the rest of these devices so they are unusable. When you have 30 boxes marked and quot;kitchenand quot; and nothing else on the box it's not very helpful. How about writing and quot;plates' or and quot;coffee cupsand quot; or and quot;silverwareand quot; so you can easily locate frequently used items? They also broke the cedar chest my parents gave to me by picking it up by the lid and not the bottom. Even I know you don't lift furniture by the the lid.Basically we are not happy, won't ever use them again and will not recommend them to anyone.

They were good. The two guys worked really hard, but the person who gave me an estimate over the phone was way off. It ended up costing a lot more so be wary of the pricing. I was very precise on the phone with how many boxes we had, but something was mis-communicated.

I thought they were very professional. They were available when I needed them which was on short notice.

They were suppose to move me between 8am and 9am I had booked them a month in advance. They called the night prior to say they went over their hours and would be late. I heard no more from them, I started calling about 12pm and couldn't get an answer from anyone said they call back, never did. I had to be out that day I was closing the next morning. Finally they sent a company from cheviot around 3pm. What a frustrating day. They never offered me a discount for their bad booking. I'll never use them again

I can't say enough good about my experience with Two Men and a Truck! Brandon and James were the young men who moved me and they were outstanding! They were courteous, polite and professional. They treated my items with extreme care and managed to get everything moved without any damage at all! They made what could have been a very stressful day go very smoothly! Thanks guys!

The Two men were very polite to us and to each other. I have no complaints and would recommend them highly.

info0296@twomenandatruck.com 7699 Brandt Pike Huber Heights OH 45424 937-401-3430 It went great! They called when they were 30 minutes from the house and began work immediately after I showed them which items were to be moved. Tyler and Justin worked like a well-oiled team wrapping furniture and loading/unloading the truck. They wore rubber gloves when handling the queen-size mattress and box springs. They recommended lamps be packed with the bulbs removed and the lamp shades in plastic or for me to transport them in my car so they wouldn't get bent or soiled since I hadn't pack them in a box. They were very careful with all of the furniture and items so there wasn't anything scratched, dented or broken. They get paid by the hour and worked really fast. They were considerate of the hourly charge and after unloading all of the furniture, they went to write up the final invoice and called in to stop the clock while I unwrapped the 7 pieces of furniture. They put all the furniture in the apartment where I wanted, and assembled/plugged in the bed. They also removed the shrink wrap and folded the pads and took them to the truck. I was amazed at how fast they worked and how well they worked together. I will call and request them at the Huber Heights OH and quot;Two Men and A Truckand quot; the next time I have to move anything. Tyler and Justin are my heroes! I've already recommended my brother hire them to move a big desk.

On June 3, I set an appointment with 2 Men and a Truck to move my father-in-law from a 1 bedroom apartment to a 1bedroom independent living apartment at The Lodge Retirement Community for Seniors. The Lodge Retirement Community sales director recommended 2 Men and a Truck, saying that they did moves into the facility all the time and were very familiar with the facility. The appointment date was June 28. I received an email confirmation of the move estimated at 4 hours at a cost of $479. I was charged a $100 deposit to make the appointment. The confirmation showed a start time for the job as approximately 8:00 - 9:00 AM. On the day of the scheduled move I went over to the apartment at 8:00 AM to wait for the truck and crew. At 9:15 AM they had not arrived or called me. So I called their office for an update on the status. I had to wait awhile on hold while the rep got an answer for me. When she came back on the line, she explained that there would be a delay as one of their crews had been involved in an accident. She said they were short a crew and were having to move jobs around to get everything covered. She promised to call me back with an updated arrival time when they got it figured out. I waited about an hour or an hour and a half and still had not received a call back. So I called again. This time , again after a long wait on hold, the rep came back and said that they were calling their sister franchises in town and trying to get one of their crews to cover the job, and she would call me as soon as they had it worked out. Two hours later still no word from them, so I called them again. This time I was on hold for at least 5 minutes before the rep came back and said that they were not going to come at all today to make the scheduled move. I asked when they were going to do the move and she said she didn't know. Period. That was it. All the information she had. I then asked to speak to the Franchise Manager. After another few minutes the Manager, Libby, came on the line. She said that one of their employees had not come in to work because his sister had been in an auto accident and was in the hospital. Therefore they were short a crew for our job. I explained that we needed to get the move completed today or tomorrow because the lease was up on my father-in-law's apartment and we had to get his furniture out of there. I also told her that the lack of information coming back from their office on the status of the appointment was unacceptable. I had to initiate every call. At that point she said they hate to give away jobs to other franchises but that she would get on the phone and try to get one of the other 2 Men and a Truck franchises in town to do the job, and that she would get back to me. At that point we left the apartment and went to lunch. About 1 1/2 hours later still no word from them. So I called them again, and asked for the Manager, Libby. I was told she was out of the office doing an on-site evaluation. Clearly my dilemma was not a priority for Libby. At this point I quit being nice. I told the rep I needed to know if they were going to do our job or not and I needed to know NOW. She said she would call Libby on her cell phone and have her call me back with an answer. I told her that Libby had 15 minutes to call me back or I was going to file a complaint with the Better Business Bureau and file a negative report with Angie's List. About 15 minutes or so later Libby called and said that they had a crew coming back from another job in about 4-5 hours, and third man coming off another job, and that the three person crew would be sent out to us about 6:00 - 6:30 PM today to do the move at no charge. I was promised a call as the time got closer to the job. It's now about 2:30 PM and we wait to see what happens next. At about 4:00 PM Libby, the manager, called and said that the 2 man crew had gotten in early and as soon as they grabbed a quick 20 minute lunch they would meet us at the apartment and get started with the move. At 4:45 PM Kyle and Andrew pulled up at the apartment in a nice, fairly new looking truck that was very clean. The guys were well trained, courteous and very efficient. They completed the moving of the furniture and wardrobe boxes in 2.5 hours and departed at 6:45 PM. They really hustled and did a great job. We were very pleased with the results of the move. Kyle and Andrew tried very hard to make it up to us for the appointment being so delayed and the frustration we had dealing with the office. The guys explained that at the beginning of June they had a crew of 14 for 8 trucks. About 2 weeks ago, eight of the 14 guys all quit on the same day to go over to a competitor leaving only a crew of six. They are booked solid with jobs every day but lack the manpower to get them all done as scheduled. I can't say enough good about Andrew and Kyle. They were outstanding. But, in my opinion the management of this Two Men and A Truck franchise is poor. The customer service by their office was abysmal. Knowing well in advance of our scheduled job that they were grossly over booked for their manpower they should have proactively been calling us, and other customers, to allow us a chance to reschedule or find another mover to handle our order. All businesses have problems of equipment failure or labor issues from time to time, but the best run organizations rise above the problems by proactive management and superior customer service. This franchise is currently lacking in both areas. As for the statement by the franchise manager that our move would be done at no charge, the crew knew nothing about that and so took my credit card info to bill me for the 2.5 hours and the wardrobe boxes we used. They did the job and did it well, though late, and deserved to get paid - so I have no problem with that. But Libby should not have told us they would do the job at no charge to compensate us for our stress unless she meant it. Again, poor communication from the office.

Requested a quote from Two Men via their website and received an estimate. I realized that they were sending a truck from 20+ miles away... there is a store less than 5 miles from our house. Got that corrected. I called the office and asked for the manager to finalize the contract and take my deposit. He was busy - I was assured he would call back. Nothing... I sent another email. Nothing... finally, two days before our move date he called. I had originally asked for early morning, around 8:00. By the time he called the only slot available was between 10:00 - 11:00, but he assured me the movers would be out closer to 10:00 than 11:00, and might actually be early. Move Day: 10:00 comes and goes. At 11:00 I called the office because I had not heard from the movers, who were supposed to give me a 30 min. notice call. The receptionist told me the manager should not have promised 10:00-11:00 because the system stated 11:00 - 1:00... But she again assured me the movers would be out close to 11:00. At 11:30 she called to notify me they were running late. She did again at 12:00... and again at 12:30. I called the office at 1:00 and got the answering machine. At 1:45 the movers called and said they would be arriving within half an hour. At 2:30, the truck showed up and two teenagers sauntered up, confused as to why I was frustrated. The movers did an ok job - it was raining and I cannot honestly complain about the job they did. But the office... the office is horrendous. 5.5 hours late, and no apology. I have emailed their office several times to talk about the issue and ask for a partial refund; and so far, I have not even received an acknowledgement of my emails. One last note - the movers had the audacity to ask for a tip... Never. Again.

Unfortunately my family was sorely disappointed. Although the initial estimates were higher than anticipated, the staff providing the assessment was telling us they felt it was very likely it would be less. They suggested hiring twice the size of crew and that it would save more time with more people working simultaneously. In advance I moved 30% of the home on my own prior to the move day and after the estimate in an effort to save money. Our home was 3000 sq ft. On the day of the move, several people showed up. None of the packers labeled the boxes as they were instructed to do so. Some of my pictures with glass were not packed but simply placed into open boxes for transport. Several items like bedding were quickly bundled and thrown into boxes without any lining or protection. They said they would lay mats and tape on the floors so the walking in and out would not dirty the carpet (we never wear shoes in the home, so the carpets are like new). This never happened. The shoes they wore tracked mud and dirt and leaves and water in the house for two days. They ran out of packing material twice and sat around while someone went to get more. Several items were not packed - pictures, lamps, decor, along with everything in the garage. - and I was assured these would be packed the next day as they began loading the trucks. That didn't happen. More men showed up the next day. Loading was hectic and disorganized. Furniture was not well with pads but placed in the trucks. Our new home was only 8 miles away, and the trucks began delivering the same day. Sadly, because the boxes were not labeled it was very difficult to figure out where they should be placed as they were brought in. This caused a significant amount of having to move one box to another part of the house once we figured out what was in it after everyone left. Again, they did not place mats or tape on the floors in the new home - so the brand new carpet was dirtied so that I had to get it steam cleaned after the job. I went back to the other house sadly to find some guys sitting around and several other items not packed at all. This added up to 1/2 moving truck load - not just a few small items. When I called the lead serviceman, they quickly packed things into a truck and brought them to the new home. Needless to say there was more damange than should have been to pictures, furniture and things. No apologies at all, and it tool them more than the time they stated. Although they said they did not charge me for the and quot;downtimeand quot; we paid over $500 more than the original estimate - recall, I moved 30% on my own. I will say that the repair man they contracted was professional and did a fine job on fixing the two items that were sorely damaged. However, I could not ever get the office to return my phone calls or repair/compensate us for the broken picture frames or decor that broke from poor to no wrapping. I called every week for 7 weeks and never received a return call. I have never been more disappointed.

They were on time, viewed the items to be moved, wraped them for protection and handled them carefully. They did the same at the second location, cleaned up the wrapping and made sure it placed where I wanted them.

Two Men and a Truck tried to do a move estimate over the phone. I got a call back saying they wanted to do an on-site estimate. There was some confusion on when the estimator appointment (at least, he didn't show up when I expected him to), and then he was even later due to traffic accidents - he did not call to say he would be further delayed. He said I would receive an estimate by email within a day or two. Actually I did not receive it for over a week. It was quite detailed, and seemed to match the work to be done. The price estimate was reasonable. However, due to the miscommunications (if that was what it was) and the fact that there are multiple Two Men and A Truck locations and I was unable to figure out which one I had made the appointment with, I decided not use them.

I have always had a good experience with them. They provided prompt service, and the guys were friendly. They took care of the furniture, they didn't bang anything up, and they were great. They worked very hard to get it done as fast as possible and save me money. I am a single parent with two kids, and they were great. They were professional as far as doing their job is concerned, but they were informal, joking with me and things like that. I thought that was great, but some people might not like that.

They were very friendly, hardworking, and very care with our things.

From the initial phone call with Shannon, to the completion of the move by Adam and Tim, everything was great. Everything about the scheduling and billing was clearly explained by Shannon. Even though many of the items being moved were bulky and wooden, they treated them as if they were fine china. All items were throughly wrapped and protected. This is the second time I've used Two Men and will continue to in the future. Thanks for the great service!

The process was great from the begining. The initial call laid out all the costs. informed of additional services (boxing, etc) without pushing any of them. They called the day before the move. Did a fast but cautious move out of the home and the same to the condo. I would recommend these guys!

Overall, it was excellent. They are easy to work with. They are well organized. They did what they said. They did a nice job. They were very friendly.