LICHTENBERG LANDSCAPING INC

Came out for a quote and never heard back from him- I reached out to follow up with no response

Entered annual contract for cleanup and mowing, along with two small landscaping projects. The initial landscaping work was done well, but the regular maintenance service was lacking. I thought we were pretty clear about what work we wanted done, but mowings were regularly missed, clean up for spring and fall seriously delayed and incomplete, services that were discussed as part of annual contract were not performed, and communication was poor.

How could it go when they do not return calls for a sale?

We hired them and they came out and did the work. It was good. I met with the owner and that interaction was really good and really professional so I'd give him an A on all of that. The only thing would be on the install. I had some concerns but he addressed those concerns and came out and fixed the issues so I'd give him a B on the install.

Everything was easy and professional. The design incorporated our requests very well, the follow up was prompt and the scheduling was efficient. Everyone that we came into contact with was a pleasure.

Everything went well until he e-mailed his price. I believe price was very high for the amount of work. The company is excellent but in this case priced themselves out of a job.

I am thrilled with the results. Lichtenberg's went all the way to Kentucky (an hour away) to pick up the tree I wanted, because I wanted a very specific type of tree, and this was the closest I could find. The stone wall looked great when they built it, and still looks perfect now, 1.5 years later. They even mulched the area around the tree, something that we hadn't talked about before but that I really liked and appreciated. I will use them again in the future.

Reasonably timely, reasonable price. Is an excellent landscape designer (we used this service several times to design and install a significant amount of our landscaping) but once into maintenance mode, less happy. Often came home to find the crew had done things that were quite unexpected. For example, minor pruning had turned into a wholesale savaging of major trees (white pines) which had been put in for privacy many years earlier. The privacy screen we had grown turned into no privacy as the trees were limbed up well above my head. Specialty Japanese maples, specialty holly plants, and some other specialty trees had been pruned severely in a style neither my wife nor I enjoy. Our complaint seemed to be mostly brushed aside as minor. The crew was also quite careless in muddy weather and caused significant damage to other parts of the landscaping by driving heavy equipment through muddy areas. Repair was sloppy and I wound up redoing myself. There were other minor disagreements as well over how specific things were done. I may be picky about things which would not matter in most cases, but for the above reasons, we will not use again

I went with them because they were referred by my builder, (I found out later it was a family relationship). The quality of plants installed was so inferior, (small, sparse), I had to hire another landscaper to replace them with larger, healthier plants. There is rocky soil in my neighborhood as it is near a river. The plants were merely planted into a few inches of top soil and half-way exposed, (burlap bulbs sticking way out of the ground). Plus, many of the plants were planted crooked and had to be righted by another landscaper. I paid for clean-up, weeding and edging of some existing beds and none of that was done. I ended up spending over $7,000 to have another company fix their mistakes/sloppy work.

I specifically asked if he would be out with them to do the work, because I'm single and I work, he said he would be out there with them but he didn't come out with the crew at all. Took out some bushes along the street and they sodded the area. The sod started turning brown after being watered properly by my sprinkler system. He could not figure out why the sod was dying, but he ended up replacing the sod, which took awhile. I called and left a message with the secretary regarding some issues with a tree, finally got a hold of him. He was short with me and said he would come out to check the tree, but never heard from him. I had to call him four times before he came out to my house.

Steve (the owner) kept cancelling the appointments on me. I called on Wednesday to confirm Thursday's appointment. On Thursday, he called to postpone it to Friday. On Friday, he called to postpone it to Monday. On Monday, he called to postpone it to Tuesday. On Tuesday, the crew came for one hour. They finished the job on Wednesday. I had to take time off work to stay home five days for a one-day job! After they finished, I found out the pavers were one inch BELOW the bottom of the wall base. I asked them to redo it and bring it to one inch ABOVE as specified in the contract. They redid it but only brought the pavers to be flushed with the bottom of the wall base. In other words, the repaved patio is still lower than the flower bed, back to square one. Not only that, there is a 3/4'' gap between the wall base and the pavers. Instead of filling the gap with some sealant, they just covered it with some loose sand. The very next day, the sand sank--the very same reason why I had a sunken patio in the first place. I made repeated requests for the owner to come back to fix the problem, but he never did.

The owner, Steve, is very nice and does a good job. He makes sure that you are happy and the company did a good job with the work itself. The work crew was clean and prompt and there were no complications. Everything is holding up well and I will use them again in the future.

They are very professional. They are very concerned about doing things the way you want it done. They don’t assume anything. They always ask questions. They are very good. It was definitely a positive experience. We are going to use them for lawn service. We will use their services again in the future.

They have good pricing and good customer service. They have friendly staff. They do a good job and they are always prompt. They are reasonable in their prices.

I called 3 landscapers to get estimates on the work I wanted done. Lichtenberg responded immediately - the other did not respond until weeks later, a third did not respond at all. Steve Lichtenberg came out and did a drawing of the area and we discussed the overall desired look of the finished project. Initially, there was some confusion about scheduling resulting in missing the window of time I would be home from work to oversee the project. The work was done while I was at work and since it had snowed and I don't get home until a little after 6:00 it was several days before I was able to see the finished project both uncovered and in the daylight. When the work was visible I was dissappointed to see that the stone around the tree's was not the natural look I wanted but more formal and straight cut. I called Steve and told him of my dissatisfaction which was met with professional courtesy and a promise to meet with me to discuss it. We meet a few days later and came to a mutual agreement as to how the landscape could be changed to more conform to the vision in my head. When weather permitted the formal rock was removed and replaced with a more loose and natural type outcropping. I very much appreciated Steve's personal attention to this matter and the project was completed to my satisfaction.

Great design and great execution. We had 2-3 quality issues but everything was fixed to our satisfaction. They did seem to struggle with the electrical portion of the lights. I might recommend just Using them for the landscaping which I thought was excellent and bring in another contractor for the lights.

He was great. He was so nice and knowledgeable but we just happened to go with a different company because they had more of what we were looking for. This was the beginning of a lot of stuff that we wanted to do. We never actually got a quote but his range seemed very reasonable. We talked in generalities. He was very personable and easy to interact with. He was very easy going and we would definitely call him for another quote. I would definitely say to check them out for an estimate. We never actually saw any of his work.

They owner was great, very personable. What I liked was that they listened to what I had to say, did it the way I wanted it and they also came back to fix if there were any problem after the work. I did not have to hassle them for any work; they were just fantastic.

The designer that worked for them at the time actually no longer works for them. The workers were great. They showed up on time every day and got the job done fairly quickly. We are very definitely happy with the work they did.

The person I worked with was Brad Troxell and they had the best design out of six places that we bid on and I thought they had the best price for what we got. I spend more time in my backyard than in the house. They kept to budget even though I kept adding upgrades.

The person I worked with was Brad Troxell and they had the best design out of six places that we bid on and I thought they had the best price for what we got. I spend more time in my backyard than in the house. They kept to budget even though I kept adding upgrades.

We found them at the Cincinnati Home and Garden Show. They were very professional there and the best overall setup to show their work. We then contacted them to come out and talk about what we wanted, they took pictures and drew up some plans for us to view. We liked the initial plans and went with them. They were initially booking 2 weeks out, but had to reschedule another customer, so they were able to come to our place within 2 days of our plan approval. The overall job took approximately 4 hours and it looks FABULOUS!!! They were very professional, timely and hardworking. I think 5 guys including the foreman. At the end of the job the foreman walked me through everything explaining water, pruning, fertilizing. Also, later we received written instructions in the mail. It looks absolutely GREAT!!! and the staff from start to finish was wonderful.

We found them at the Cincinnati Home and Garden Show. They were very professional there and the best overall setup to show their work. We then contacted them to come out and talk about what we wanted, they took pictures and drew up some plans for us to view. We liked the initial plans and went with them. They were initially booking 2 weeks out, but had to reschedule another customer, so they were able to come to our place within 2 days of our plan approval. The overall job took approximately 4 hours and it looks FABULOUS!!! They were very professional, timely and hardworking. I think 5 guys including the foreman. At the end of the job the foreman walked me through everything explaining water, pruning, fertilizing. Also, later we received written instructions in the mail. It looks absolutely GREAT!!! and the staff from start to finish was wonderful.

The work was done professionally. I am well pleased with the job.

Steve Lichtenberg is a great person to work with. He designed a plan for us, met us at our house, and created a beautiful backyard outdoor living area that we couldn't have done on our own.